Gong
Gong.ioExternal reviews
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Business Development Manager
What do you like best about the product?
What I like best about gong is retrieving all my calls/ voicemails to remember what was said - helps with follow-up!
What do you dislike about the product?
Not many downsides outside of learning the ropes and navigating at times - but that's more of an experience with Gong type of thing.
What problems is the product solving and how is that benefiting you?
The main problem I'm trying to solve is not missing anything with my prospects, i.e., what was said, when was it said, etc.
I've realized that even studying my tone of voice, my delivery, and what I said or, even more important, what my prospect says is GOLD for improvement.
I've realized that even studying my tone of voice, my delivery, and what I said or, even more important, what my prospect says is GOLD for improvement.
UpSkilling at it's Finest
What do you like best about the product?
Gong is exceptionally user-friendly and easy to integrate into a daily work routine.
What do you dislike about the product?
The least helpful thing about Gong is that it does not always accurately track how many calls you listen to or comment on.
What problems is the product solving and how is that benefiting you?
Gong has been extremely helpful for me, someone who is new to the sales world, to listen to my colleague's calls and take notes and upskill.
Great product!
What do you like best about the product?
Records my calls and so helpful for note taking and action items
What do you dislike about the product?
I wish they had many more integrations. I hope that one day they will take recordings and put them into action items in decks and in sites.
What problems is the product solving and how is that benefiting you?
Notes and knowledge sharing for calls.
Wonderful tool for feedback and ongoing professional growth, manager coaching customer interactions.
What do you like best about the product?
Accurate transcripts of calls to skim through quickly and being able to share training recordings with clients.
What do you dislike about the product?
Nothing to dislike yet so far very good.
What problems is the product solving and how is that benefiting you?
Becoming better at running meetings and general client interactions.
GONG IS AMAZING
What do you like best about the product?
What do I like about the software?
The UI is fantastic, I love Gong's heatmap of communication feature, it makes forecasting so much easier, so easy to listen to anybody's calls to see what the most successful reps are doing, and the list goes on. Ever since my company implemented Gong (we reviewed all their competitors as well), my sales skills have increased, and I've closed more deals because of it. I honestly can't say more about how much I've loved the software
What do I like about the company?
Not only is Gong a great software, but they release amazing content for salespeople. All of their content is data-driven and I've improved as a salesperson because of what Gong does BEYOND their existing software.
The UI is fantastic, I love Gong's heatmap of communication feature, it makes forecasting so much easier, so easy to listen to anybody's calls to see what the most successful reps are doing, and the list goes on. Ever since my company implemented Gong (we reviewed all their competitors as well), my sales skills have increased, and I've closed more deals because of it. I honestly can't say more about how much I've loved the software
What do I like about the company?
Not only is Gong a great software, but they release amazing content for salespeople. All of their content is data-driven and I've improved as a salesperson because of what Gong does BEYOND their existing software.
What do you dislike about the product?
The only thing that comes to mind is understanding and getting used to the Salesforce integration.
What problems is the product solving and how is that benefiting you?
- Forecasting and knowing how real each deal is
- Ramping period for sales reps
- Providing feedback to reps
- Being able to go back and listen to every call (Before Gong, we relied on how good each sales reps notes were)
- Ramping period for sales reps
- Providing feedback to reps
- Being able to go back and listen to every call (Before Gong, we relied on how good each sales reps notes were)
Recommendations to others considering the product:
Make sure to follow them on LinkedIn and subscribe to their emails, they post amazing content
Fast, easy to use and very useful
What do you like best about the product?
The app and portability of the application
What do you dislike about the product?
That occasionally the calls are only recorded from the seller's phone
What problems is the product solving and how is that benefiting you?
Trying to solve some of my call weaknesses with clients. It is helping me improve
Gong is a great tool to keep track of my meetings
What do you like best about the product?
The analytics Gong provides is really helpful for when I listen back and try to find specific parts of meetings. Also being able to clip parts of a meeting and share them with people is a feature I use frequently.
What do you dislike about the product?
The overall layout is not the most streamlined for user experience.
What problems is the product solving and how is that benefiting you?
Note taking. Keeps me organized and decluttered.
Fantastic tool that has been instrumental to my training
What do you like best about the product?
Gong is incredibly user friendly. As a new user of Gong and also starting a new role I have relied heavily on Gong to help me in my training process. Being able to quickly and easily access past recordings has been great (both on my desktop and mobile). Sharing recordings with customers is easy and the opportunity to pull out portions of the call with minimal effort has been great. I highly recommend the platform!
What do you dislike about the product?
I can't think of anything at this time that I don't like - it's been great overall.
What problems is the product solving and how is that benefiting you?
Capturing client calls across the organization and making them easy to access, review and share.
This is AWESOME software.
What do you like best about the product?
I am an SDR/BDR, and Gong sends me a recording of each demo by my AE after it's completed; that way, I can see how it went. When I don't have time to listen to it, Gong also sends snippets of the conversation in that same email so that I can see the follow-up items. I love that Gong transcripts all conversations; that way I can read through a demo, or one of my own calls, to see how it went. Gong also gives valuable tips on how long I've been talking versus how long I've allowed them to talk, which ensures that I am consultative.
What do you dislike about the product?
Nothing really to report on this end; I really like Gong.
What problems is the product solving and how is that benefiting you?
I am an SDR/BDR, and Gong sends me a recording of each demo by my AE after it's completed; that way, I can see how it went.
Recommendations to others considering the product:
If you have SDRs, it would be important to have them sent the demo they scheduled.
Changed the way we trying our Account Exec
What do you like best about the product?
Being able to listen to a call through Gong without the Account Exec of the customer knowing I'm on the call. Also, understanding what is said or not said on the call for easy reference. It has changed the way we mentor our sales team. Couldn't live without Gong.....
What do you dislike about the product?
I really don't have anything I dislike. There are features i would like to have, but I know that the same with all software.
What problems is the product solving and how is that benefiting you?
I would say ungoing training and where each individual salesman needs help. Great indicator on what each person is lacking in their own skill set.
Recommendations to others considering the product:
If your looking to help your entire sales team locate weaknesses in your sales process, this is the tool to use.
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