Gong
Gong.ioExternal reviews
6,536 reviews
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Easy to use, helpful insights.
What do you like best about the product?
Gong is easy to use and easy to get insights from. The ability to search recordings and use keywords and other filters is great for understanding trends and which accounts are engaging with certain topics.
What do you dislike about the product?
It's hard to find something not to like... I'd love to be able to export details based on search terms or build custom dashboards that can be shared easily across various teams, including those without Gong access.
What problems is the product solving and how is that benefiting you?
We're getting better insight into accounts and being able to spot trends or issues in conversations that are happening. It's helping us position our messaging better and share learnings from wins or losses.
Recommendations to others considering the product:
The most powerful thing that Gong delivers for me is the ability to search conversations and spot trends using various keywords. If you're wanting first-hand insight without having to ask for someone to collect it all, Gong is a pretty nifty solution.
Great software for reviewing and analyzing calls.
What do you like best about the product?
The easy access to logs, the analytics provided, and mistake-free syncing.
What do you dislike about the product?
Nothing at the moment. It has no issues for me.
What problems is the product solving and how is that benefiting you?
It helps break down how I act and perform on sales calls. I can directly see metrics on my pace, tone, patience, and more. It also shows how much I speak about products. I realized that I could access countless types of calls thanks to the parameters available on searches.
Gong has been great for our Customer Success Team!
What do you like best about the product?
1. That it pulls out the action items on all my calls
2. Being able to send snippets to product team about suggestions and/or bugs
3. Easily being able to listen to my teammates calls for training/learning
2. Being able to send snippets to product team about suggestions and/or bugs
3. Easily being able to listen to my teammates calls for training/learning
What do you dislike about the product?
Obviously the translator is not perfect so sometimes typing in mentioned words does not work
What problems is the product solving and how is that benefiting you?
1. Collaboration among team
2. Sharing feedback to other teams
3. Note taking
2. Sharing feedback to other teams
3. Note taking
The experience has been wonderful
What do you like best about the product?
The calls being recorded has been the most helpful
What do you dislike about the product?
Having to say this is a recorded line was a pain but not too bad anymore
What problems is the product solving and how is that benefiting you?
Recoreded calls and line are problem but getting better with words
Recommendations to others considering the product:
MAke sure to speak clearly. the product is great. this review is so fucking long and not worth 10 dollars
SDR
What do you like best about the product?
Love how I can visually see how much I speak with a customer
What do you dislike about the product?
There is not much to dislike. It integrates well with our tech stack
What problems is the product solving and how is that benefiting you?
My leadership team is able to coach me and I am able to coach myself
Insightful Tracking
What do you like best about the product?
I really like call trackers which help us focus on areas of growth and learning from others who excel at something.
What do you dislike about the product?
Honestly, so far I can't come up with anything I can honestly say I dislike about Gong.
What problems is the product solving and how is that benefiting you?
I'm learning from my colleagues and their best practices. I'm also learning a lot more about my own call style and flow. Benefits that I have realized include becoming more confident and focusing on specific areas of growth.
Recommendations to others considering the product:
Definitely worthwhile to anyone who is looking to gain insights into how they perform over the phone. This gives you a great play-by-play analysis of your calls and you will learn a lot about yourself and can also learn a lot from your colleagues.
No more notes
What do you like best about the product?
I enjoy using Gong. I thought I take good notes, but after running several tests to compare my meeting notes to the actual transcript and call intelligence, I now realize I don't take good notes. The reality, my meeting notes, and memory are not entirely accurate. The real value of using Gong is to help me better understand my customer's needs.
What do you dislike about the product?
Gong can improve the parity between web portal vs. application. I found that some features are not part of the application.
What problems is the product solving and how is that benefiting you?
My objective is to capture all calls to action that my clients discuss during my meetings. To have a referenceable meeting artifact that I can share with internal and external stakeholders.
Recommendations to others considering the product:
I would recommend companies consider Gong for call intelligence; I have found the platform makes me better at my job.
A must use software
What do you like best about the product?
How you can listen and pick up on certain points on how your peers are doing and learn from your peers.
I've been using it and its been helping me to create a good talk track with my clients.
I've been using it and its been helping me to create a good talk track with my clients.
What do you dislike about the product?
I believe the transcript may not pick up all the words but it does a good job on it.
What problems is the product solving and how is that benefiting you?
How my other peers are using different strategic conversations and im really picking up alot of their talk tracks.
I can share a snippet of a call, actionable insight, coaching, are just few things I love the most.
What do you like best about the product?
Coaching, Actionable insight, and sharing
What do you dislike about the product?
No option to add recording if someone mistakenly selects; I do not want to record a call, and during the meeting, we want to record the call. We simply can't add gong to our own tools like Zoom meetings and need to use a native recording of a meeting.
What problems is the product solving and how is that benefiting you?
Deal tracker, Customer success with gong using actionable insight, deal qualifying questions, etc.
Recommendations to others considering the product:
It is an exceptional tool and doing a lot of things for a user. It can provide great insight and can wrap up new hires easily with existing recordings. You can also acknowledge your teams with a great vote of confidence by the statistics rather than a word of mouth.
Gong has changed the way I lead my sales team for the better
What do you like best about the product?
The ability to cut down the time it takes to listen to sales presentations by 89%.
What do you dislike about the product?
I wish I could set certain trackers, and have Gong automatically score my reps' calls.
What problems is the product solving and how is that benefiting you?
I have been able to very quickly identify areas of improvement for my reps and be able to provide coaching to allow the rep to quickly pivot and make changes to their pitch to increase their closing percentages.
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