Gong
Gong.ioExternal reviews
6,536 reviews
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Amazing Go-Back tool and much more
What do you like best about the product?
I dont need to take notes during a call which keeps me more focused, I can always get back to the call and listen to it. In addition, the analysis of the call is priceless and allows me to quickly find what I need and also to understand if I talk too much , dont have an interactive session, not asking enough questions etc.
What do you dislike about the product?
sometimes the recording has some background clicks
What problems is the product solving and how is that benefiting you?
1. not having to take notes during calls
2. Be able to listen to calls of my colleagues before talking to clients
3. Search within calls for information
2. Be able to listen to calls of my colleagues before talking to clients
3. Search within calls for information
Efficient & works great!
What do you like best about the product?
Transcript feature and ability to share.
What do you dislike about the product?
Nothing so far. I have not used all features as yet.
What problems is the product solving and how is that benefiting you?
Capturing customer calls and getting valuable insights to share with internal colleagues.
Great for sharing recordings with new employees - training and onboarding.
Great for sharing recordings with new employees - training and onboarding.
Recommendations to others considering the product:
The product is easy to use and navigate. Has great features and is secure as well.
Like game tape for athletes
What do you like best about the product?
Gong is the best call analytics tool on the market. Reviewing the recordings is like an athlete watching game-tape to try to improve. Collaboration with management is easy, and it's so much faster to learn a new concept by watching other reps have the conversation first then learning from how they approach it.
What do you dislike about the product?
It really should be connected to your CRM, I know that's typically the case, but in order to get insights connected back to close/won revenue, you really need to have opps (and the deal Pulse) connected back to CRM.
What problems is the product solving and how is that benefiting you?
Trying to improve. Learning from others. Collaborating with management.
gives me great follow-up for the numerous calls I hold every day!
What do you like best about the product?
It is fully automated; I don't have to do anything to get insights. I can work through my teams calls for training purposes. With the integration we have with SFDC, it helps me to have direct access to customer calls linked to an opportunity. Since using Gong, my follow-up has become much more straight forward. Including the team in conversations helps everyone to understand the full context - and will follow up on their specific part. the sharing of context with the team is easy and helpful. I can just share the part of a call with who ever it matters to. The training effect to learn from other team members conversations and topics gets my new team up to speed faster. This effect is specifically great for teams that are growing fast.
What do you dislike about the product?
Almost nothing. There is nothing to not like about Gong. Of course, by giving the entire company access to my calls - I sometimes have data privacy constraints. But they are by far less than the advantages. Maybe some more search and filter capabilities could make it easier to navigate calls of others.
What problems is the product solving and how is that benefiting you?
feedback, managing follow-up, getting reminded about inactive opportunities. With 4+ customer calls a day with video it is difficlut to keep track on the follow-up. sharing call intelligence with my team members and within the company. If duing a call a conversation happens that shall be shared say with product management - i can just invite the product manager to listen to the time in context.
Recommendations to others considering the product:
if you get the chance to use gong - use it. over time you will get to understand the full value it delivers. share your calls and analytics with your team to gain more insight and be more involved in executing projects and opportunities.
Simply the best RevGen tool you can buy
What do you like best about the product?
The dealboard, alerts, and trackers are a complete game changer. It makes it really easy to see where reps are holding onto deals too long, what needs attention, and what real pipe looks like.
What do you dislike about the product?
Managing permissions can be a little wonky- would be awesome to make bulk changes or create users in bulk. Also, the standard import from SFDC is cool but it would be cool to select which users to sync in.
What problems is the product solving and how is that benefiting you?
Marketing content is better because we get voice of customer, we have a sense of real pipe because we can see what's happening across all systems with one dashboard.
Want to level up? USE GONG!
What do you like best about the product?
Really enjoy the ease of reviewing calls, the reminders I get before and after calls, an evaluation of where I can improve, the ability to share with my colleagues. I've been able to prepare and collaborate before calls to make sure we're hitting our clients needs.
What do you dislike about the product?
Would like it to record phone calls from my phone.
What problems is the product solving and how is that benefiting you?
I'm able to improve my personal performance. I'm able to help myself learn from my mistakes. I love not having to take notes and focus on what they're saying, not what they said.
Delivers Exceptional Insight
What do you like best about the product?
Ease of use, gong integrates easily with Zoom
What do you dislike about the product?
It can sometimes be hard to find recordings
What problems is the product solving and how is that benefiting you?
Highlighting when you interrupt clients.
Gong: Screening Calls for Opportunities
What do you like best about the product?
Gong is impressive in its ability to screen for preselected language. Automatically, it "listens" and bookmarks words and phrases that the employer is looking for in a quality call. Additionally, it offers the benefit of an anecdotal record of an interaction with a client.
What do you dislike about the product?
There are times language may not be recognized due to pronunciations or alternate phrasing. This failure can make it difficult since the calls need to be manually screened by management.
What problems is the product solving and how is that benefiting you?
In addition to management being able to monitor calls for quality and training, employees can access the data for the same purpose.
Gong is Great!
What do you like best about the product?
I love the way Gong is laid out. The past emails and calls are arranged in a helpful, easy-to-read manner. Finding specific talking points of the conversation is fast and easy to find.
What do you dislike about the product?
The transcript is the only area of improvement, but this is really small on the useability scale. We use acronyms here at work, and when we speak, the acronyms are used in conversation. With that being said, it would be helpful if I could populate and manually override the transcript to include our work jargon.
What problems is the product solving and how is that benefiting you?
I love being able to listen to my clients speak and being fully present to the conversation. Before, I'd take notes during our calls, but now instead of multitasking, I can review the transcript later and pick out the actionable items. It's like someone else taking notes for you in college.
Makes note-taking SO much easier
What do you like best about the product?
Since Gong transcribes the entire call, it easy to jump to an area that you need to review and listen from there
What do you dislike about the product?
The only slight downside is that calls scheduled 10 minutes or less in advance won't be recorded.
What problems is the product solving and how is that benefiting you?
Gong allows me to replay how much I'm engaging with clients and understand weak points that I need to work better at, i.e., less talking, more listening!
Recommendations to others considering the product:
Do it! It makes note-taking, and training so much easier.
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