Gong
Gong.ioExternal reviews
6,536 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great onboarding tool
What do you like best about the product?
It's a great tool for onboarding new hires. They get up to speed so much faster.
What do you dislike about the product?
My inbox seems to disconnect fairly often.
What problems is the product solving and how is that benefiting you?
We needed a way to analyze our sales/cs calls.
Tremendous Product
What do you like best about the product?
The call transcription. Being able to have the ability to review past calls by keywords is amazing, as calls can be upwards of an hour
What do you dislike about the product?
Nothing comes to mind. The product is easily navigable & has a great interface
What problems is the product solving and how is that benefiting you?
Call cadence awareness is a huge thing that is solved with Gong
Gong is useful in reviewing and following up on important discussions. Ability to share sessions.
What do you like best about the product?
I love using Gong. The library is amazing in reviewing previous calls. Taking action when necessary. Accessibility and visibility to the whole team. Statistics on duration and amount of calls made assist the team in improving their stats. Reviewing calls can determine where one can improve on your pitch from your previous sessions. The ability to share your Gong session internally and externally is another plus.
What do you dislike about the product?
Nothing to dislike. Everything is visible.
What problems is the product solving and how is that benefiting you?
Gong can assist in solving indiscretions by going back and checking your meeting. As mentioned previously, the benefits are checking the team statistics to help improve on your pitch. The ability to share your recording internally and externally. The library is an asset to refer back to check on previous recordings.
Recommendations to others considering the product:
Gong is amazing, easy to use and is exceptionally useful in all aspects.
Very useful tool to have
What do you like best about the product?
I like that it records all our calls, and we can refer back to all that information.
What do you dislike about the product?
There is nothing that specific to dislike.
What problems is the product solving and how is that benefiting you?
Recording calls and referring to that information back when needed
Recommendations to others considering the product:
Record all calls
Best tool in its class - highly recommend
What do you like best about the product?
Gong's accuracy in recordings and pure usability. I use Gong daily to track the health of my deals as well as remember action items that I've promised during conversations. It also helps me to develop my follow-up emails quickly and efficiently. Finally it gives me insight into my own speaking patterns. By purely tracking my conversation data, it gives me coaching to know how to communicate more effectively.
What do you dislike about the product?
The only downside with Gong is that it's overly critical of my pipeline ha :) just in case you didn't read between the lines, this is actually a really good thing!
What problems is the product solving and how is that benefiting you?
Going back and remembering the action items from previous calls. Watching game tape and realizing where you're at with a particular deal throughout the whole lifecycle of the opportunity. I have eliminated meaningless words that I'm using in my conversations. I have driven strategic communication throughout the life cycle of my deals. I have established and delivered upon all of my promised next steps. Gong is incredibly helpful.
Recommendations to others considering the product:
Start using Gong right away...even if you don't think you need your calls to be recorded. The value is far greater than simply going back to catch things you may have missed in your notes. Gong can actually give you prescriptive insights for your pipeline strategy. Their marketing team hit the nail on the head when they said it's like watching game film the night before the game! It's THAT valuable!
So awesome for my training!
What do you like best about the product?
Gong has been really great as I've onboarded as a new BDR at my company. Being able to listen to recordings and take notes based on transcripts is awesome!
What do you dislike about the product?
Sometimes the app is a little slow and choppy, but that's to be expected when it's going from one platform to another.
What problems is the product solving and how is that benefiting you?
the main problem that they solve for me is they streamline the training efforts at my company and also give me a great point of reference that I can look back on my own personal calls and give myself feedback, make sure that I'm hitting the relevant points that I need, and also am not talking to much!
Must have for Sales Reps
What do you like best about the product?
Love how easy it is to navigate and keep track of client calls without having to take detailed notes.
What do you dislike about the product?
The learning for transcript could use some updates.
What problems is the product solving and how is that benefiting you?
No problems, overall really great!
My experience has been very positive, the system is very intuitive.
What do you like best about the product?
I like that i can search keywords and find what i need.
What do you dislike about the product?
So far i haven't found anything that i do not like.
What problems is the product solving and how is that benefiting you?
I learn more about what i am missing on my calls.
Gong is fantastic
What do you like best about the product?
It is so awesome to automatically have all customer calls recorded and indexed for review later.
What do you dislike about the product?
I haven't found anything I dislike about Gong yet.
What problems is the product solving and how is that benefiting you?
We don't have to remember to turn on recording and we don't have to worry about finding the calls later and getting.a link to share them and worry about losing the recordings when a team member leaves.
Recommendations to others considering the product:
Use it for all customer calls.
Knowledge Sharing!
What do you like best about the product?
I love knowledge sharing that can happen in real-time on Gong. This is SO much easier to review calls and add context for the relevant teams rather than trying to remember what someone said or making a product person listen to a whole call. I have used Gong for coaching new employees on their calls and I like it because I can pinpoint exact examples of what works and what doesn't. It will make future onboardings easier as we accumulate more videos and examples for new hires to watch.
What do you dislike about the product?
There's so much information at times it can feel like you don't know where to start. You need to have a decent strategy in place so you understand where to tackle the most critical priorities and learnings.
What problems is the product solving and how is that benefiting you?
I run a CS team so I am trying to make knowledge transfer easier and Renewal prediction. Surveying my team is also helpful PRIOR to launching gong and then 60-90 days after to determine if their workflows have improved.
Recommendations to others considering the product:
I am running the CS organization, so we are the secondary user group of Gong, but it's beneficial in breaking down silos between our teams. We also use it to coach our team to understand what works and what doesn't work; this is particularly helpful when onboarding new employees. Finally, this is the best product for knowledge transfer between all teams I have ever used.
showing 2,571 - 2,580