Gong
Gong.ioExternal reviews
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Gong coaching
What do you like best about the product?
I like the ability to write remarks when listeing and reading to calls for reps. It gives a nice structure for coaching
What do you dislike about the product?
Sometime not the correct language when listening and reading.
What problems is the product solving and how is that benefiting you?
Coaching with a structure.
Easy to find they key words in a call and to refer it when coaching.
Also the summary function is good.
Easy to find they key words in a call and to refer it when coaching.
Also the summary function is good.
A brilliant revenue intelligence platform
What do you like best about the product?
Gong is easy to use and easy to implement. It's a system that is genuinely helping sales reps. Our AEs use it to improve their meeting game. It can also create great meeting summary emails. They are using Gong if not every day then most days. For managers it gives you transparency to your deal pipeline and individual AEs' strengths and development areas. On top of that Gong creates great content for salespeople.
What do you dislike about the product?
- Be mindful that while with help of Gong it will be easier for your AEs to create a meeting summary to your CRM, they actually might use that as an excuse for not doing it. Hence, follow up.
- Nordic languages are at an ok-level not allowing you to fully use all functionalities.
- Nordic languages are at an ok-level not allowing you to fully use all functionalities.
What problems is the product solving and how is that benefiting you?
Coaching for AEs and pipeline & sales performance transparency for managers.
GONG REVIEW
What do you like best about the product?
You are able to listen to calls that you may be struggling with.
What do you dislike about the product?
I would like to see feed back, on what could have been better. There need to bad calls on there to, to know what not to do.
What problems is the product solving and how is that benefiting you?
To hear different call seniros and I can know how to handle them accordingly.
Great Sales governance tool
What do you like best about the product?
The transcription of the recordings multilanguage are excellent. I always can go back and review if something was missing. Easy to get the recordings.
What do you dislike about the product?
The AI summary sometimes says a bunch of nonsense. Never use it.
What problems is the product solving and how is that benefiting you?
The coaching piece tied up into one platform instead of using multiple places is great. At the same time we have centralized sales info in one place for different uses.
Great tool for Customer Success
What do you like best about the product?
I like being able to rewatch the calls and not having to take notes manually during the meeting. It's helpful to share snippets easily with other team
What do you dislike about the product?
Nothing to add, it is a helpful tool to use
What problems is the product solving and how is that benefiting you?
As a CSM, Gong allows me to track all customers conversations, I'm able to go back to find parts of the meeting that are relevant for my work, and share internally with the team information that clients shared. It's also easy to browse to find past meetings.
Gong, AI tool for my commercial and non commercial meetings
What do you like best about the product?
Love the highlights and recommendations, also the next steps
What do you dislike about the product?
Nothing really, is a great tool mainly for my commercial calls with potential customers
What problems is the product solving and how is that benefiting you?
To have acccess to follow up notes and next steps with potential customers such as a quick way to link with Sales Force and follow up there too.
Gong is on my list of must have sales tools.
What do you like best about the product?
The video capture and analysis, while no novel anymore, has the best functionality of comparable tools.
The AI summarization and follow-ups work pretty well
The nudges for actions and activities can be very helpful
The AI summarization and follow-ups work pretty well
The nudges for actions and activities can be very helpful
What do you dislike about the product?
The AI tools could improve - They sometime miss or produce very average results.
What problems is the product solving and how is that benefiting you?
Gong is:
- automating sales activities
- offering actionable insight and analytics
- tracking trends and best practices
- automating sales activities
- offering actionable insight and analytics
- tracking trends and best practices
using gong for trainings and sales performance
What do you like best about the product?
Gong providing tools and insights to help sales teams improve their performance. also, providing actionable insights to sales representatives and their managers.
What do you dislike about the product?
i don't have anything in mind that I dislike about gong at the moment
What problems is the product solving and how is that benefiting you?
enhance coaching and training, and ultimately drive better outcomes for me and my sales performance.
Great tool used daily by multiple teams in our business
What do you like best about the product?
In sales, we use it primarily as an enablement tool for upskilling sales reps, both for reflecting on and critiquing calls and demos, and as a respository for ramping sales reps to build their knowledge by listening to more tenured reps.
What do you dislike about the product?
This is an "us" problem as much as Gong's, but we use Pipedrive as our CRM, which doesn't integrate with Gong. It means we're missing out on a lot of features. I've also found using reporting to be challenging at times.
What problems is the product solving and how is that benefiting you?
It's the primary way we store sales communications though calls and demos. It's also the way we upskill our sales reps
Great Zoom Meeting Playback Feature!
What do you like best about the product?
The most helpful feature of Gong that I’m able to utilize as part of my job is the Conversations module where I can watch back Zoom recordings between our Sales team and prospects that I was not as part of. This allows me to watch the Zoom meeting just like I was an actual attendee on the call. In addition, Gong tracks certain tracker/key words that our organization has configured so that I can easily see how many times the conversation covered these areas throughout the call.
What do you dislike about the product?
Gong can sometimes take until the next day to show any changes that have been made to our Salesforce opportunities, so the data can at times contain a lag time from the previous day.
What problems is the product solving and how is that benefiting you?
When Sales Executive leave our organization, we are able to go back and re-watch the recorded calls that took place between the former employees and our current sales prospects. This gives us insight into what has been discussed so far and helps with our continued sales pursuits at that prospect.
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