Gong
Gong.ioExternal reviews
6,530 reviews
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Very helpful tool for CSMs
What do you like best about the product?
Gong has been super helpful for me as Customer Success Manager. I work for a very technical SaaS companies and it allows me to go back and re-listen to my customers when there has been something that I need to revisit or may not have understood the first time. It eliminates any situation of - what did they say on that last call, I don't remember how we left off. It's also very helpful to snip portions of calls so I can share with my Product and Engineering teams so they can hear feedback from the customer directly. It's also helpful for me to learn from other members on my team by listening to their calls. I was definitely skeptical at first about recording every call, but the majority of my customers have had no issue with it and I really consider having it a critical tool for my success now.
What do you dislike about the product?
The transcription does not handle accents very well.
What problems is the product solving and how is that benefiting you?
Never missing any follow up items with customers. Better understanding of my customers' needs.
Far deeper and more useful that anticipated!
What do you like best about the product?
When integrated w SFDC, the ability to create meaningful/useful line of sight from high level dashboards down into the actual behaviors and conversations that are having the most impact.
What do you dislike about the product?
With a lot of power and capability comes a learning curve to learn how to efficiently leverage all the insights.
What problems is the product solving and how is that benefiting you?
Sales readiness and effectiveness
Incredibly helpful for sales training and replay
What do you like best about the product?
That I can watch back my replay and know exactly what the client described. The I can share that recording with the account executive who has all the information they need to close the deal. I have already shared with sales reps at other companies how useful it is.
What do you dislike about the product?
There isn't much to dislike. I suppose some of the transcripts have some mistakes in them, but that's not a big bother.
What problems is the product solving and how is that benefiting you?
Deal handoff is smoother and it was an awesome program to learn sales.
I also am a big fan of the insights showing my talking to listening ratio.
I also am a big fan of the insights showing my talking to listening ratio.
Best sales tool I've ever used
What do you like best about the product?
If you can get access prior to your start date, you can get up to speed on things faster than being employed for a month. Amazing coaching tool
What do you dislike about the product?
Love everything about the tool. Sometimes prospects ask to disable
What problems is the product solving and how is that benefiting you?
Easy to get coaching without taking up valuable time
Best part of our tech stack
What do you like best about the product?
I like using it for marketing purposes. We use it to analyze our podcast, we use it to see how often sales is talking about the story we build for them, we see how often topics are discussed at an ELT level, we use it for coaching our sales reps on all things sales, we use it to get deeper insight into current pipeline and deals. Just so much value.
What do you dislike about the product?
It’s sometimes a tad clunky with permission sets. We’d love to never have anyone be able to access certain recording except for a handful of individuals at the ELT level. But if you are on the ELT and are the owner of a team and want them to listen to your calls then this becomes an issue.
Also the zoom integration is frustrating at times not giving warning or even showing its recording.
But these are all workable
Also the zoom integration is frustrating at times not giving warning or even showing its recording.
But these are all workable
What problems is the product solving and how is that benefiting you?
Problems: gaps in the sales process, gaps in story telling through a demo, how engaged reps are with pipeline and deals, and so much more
Benefits: Sales intelligence, market research and intelligence, part of product marketing, sales coaching
Benefits: Sales intelligence, market research and intelligence, part of product marketing, sales coaching
Recommendations to others considering the product:
This is not just for sales this is a valuable intelligence platform that gives you insights and a view of process across strategy and execution. Marketing covered the cost for this because we saw that much value in it and now our sales team loves us for it.
Essential for Revenue Teams
What do you like best about the product?
An amazing tool for coaching and development of your sales team, customer support team and anyone interacting with a customer.
We also use this to gain valuable insights on the topics we cover, the topics our clients want to learn more about and understand whether we're being active listeners or not. I wish I had Gong for my previous Sales teams too.
We share snippets of customer ideas with Product and feedback on our messaging or website experience with Marketing to help us continuously improve from customer voice feedback.
We also use this to gain valuable insights on the topics we cover, the topics our clients want to learn more about and understand whether we're being active listeners or not. I wish I had Gong for my previous Sales teams too.
We share snippets of customer ideas with Product and feedback on our messaging or website experience with Marketing to help us continuously improve from customer voice feedback.
What do you dislike about the product?
No real concerns. It's an easy to use interface that connects into our Zoom and dialers well. Looking forward to more being added in the future with the newest funding.
What problems is the product solving and how is that benefiting you?
Coaching & Development; Tracking key priorities (new product launches, competitive discussions, etc); Client Consultation volume... all have improved as we tracked, discussed and learned from each recording.
Gong, the #1 tool for SaaS Sales
What do you like best about the product?
As a Sales Leader, besides the CRM, GONG is the #1 tool I would recommend and absolutely obtain budget for.
The actual recordings (call and video) of your Prospecting Calls, Discovery Calls, Demo Calls, and Follow-up calls in one place, transcribed and ready to listen/view.
It has improved our coaching and sales rep effectiveness immensely.
Gong will have an immediate impact on revenue.
We can now go through every conversation where:
A customer mentions a competitor
A customer mention emotions an emotion (love, frustrated, confusing)
Sales rep is in a particular script or process
We can go right to the exact piece of conversation that we need to review.
The actual recordings (call and video) of your Prospecting Calls, Discovery Calls, Demo Calls, and Follow-up calls in one place, transcribed and ready to listen/view.
It has improved our coaching and sales rep effectiveness immensely.
Gong will have an immediate impact on revenue.
We can now go through every conversation where:
A customer mentions a competitor
A customer mention emotions an emotion (love, frustrated, confusing)
Sales rep is in a particular script or process
We can go right to the exact piece of conversation that we need to review.
What do you dislike about the product?
Interface could be a little easier to navigate when cycling through prospecting phone calls.
What problems is the product solving and how is that benefiting you?
Gong allows us to have major insights into what our reps are saying on the phones and on their zoom calls. We get quicker access to vital portions of conversations. Every department in our organization benefits from having quick access to what customers are saying/feeling.
Very helpful service for account management
What do you like best about the product?
Being able to go back and listen to calls, listen to other teammates calls
What do you dislike about the product?
The recording language at the beginning of every call
What problems is the product solving and how is that benefiting you?
Account transitions, note taking, coaching/improvement
Continuously Improve with Gong
What do you like best about the product?
Gong's transcriptions are nearly perfect, making it a great tool to search, filter, and track specific words.
Being new to sales, Gong makes it incredibly easy to learn from your team without having to 'drop-in' on them during a live calls/video conferences. The commenting/scoring features also allow us to get the feedback we need.
Being new to sales, Gong makes it incredibly easy to learn from your team without having to 'drop-in' on them during a live calls/video conferences. The commenting/scoring features also allow us to get the feedback we need.
What do you dislike about the product?
Sometimes (not often), it'll take a few minutes for my recent calls to become available to listen to.
What problems is the product solving and how is that benefiting you?
With Gong I am able to learn and get feedback from others, without interrupting their day.
Essential work tool - for every team
What do you like best about the product?
So many things, but if i had to pick it would probably be how reliable and accurate it is.
What do you dislike about the product?
Hm, I would love to see the transcript and video play side by side on the same screen. Right now it's either or.
What problems is the product solving and how is that benefiting you?
Training - the best way to ramp on customer centric calls. Also a way to self coach by listening back to my calls and seeing what i can improve on.
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