Gong
Gong.ioExternal reviews
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Helpful tool for Customer Success Leader
What do you like best about the product?
Interactivity Metrics. Automated email alerts with suggested calls to review. People Timelines- show how many people within an account we are engaged with.
What do you dislike about the product?
Some inconsistency with Gong automatically joining calls.
What problems is the product solving and how is that benefiting you?
Ability to scale coaching efforts and review calls faster at increased speed.
Get rid of FOMO in calls
What do you like best about the product?
No need to worry about missing something in the calls.
No need to take notes and it allows to focus on the call than writing the notes
No need to take notes and it allows to focus on the call than writing the notes
What do you dislike about the product?
Current Integrations are good, but need more integrations and also the flexibility to automatically add Zoom meetings using a Gong add-on in Zoom and google calendar.
What problems is the product solving and how is that benefiting you?
Meeting notes and having a history of recordings and also the best part transcripts.
Exceptionally helpful!
What do you like best about the product?
Not only the recordings but the actual breakdown of the recordings
What do you dislike about the product?
The lack of the ability to share recordings to friends and colleagues
What problems is the product solving and how is that benefiting you?
Reviewing quality of client calls and substance from internal meetings
Recommendations to others considering the product:
It is truly a game changer for sales teams. It provides a ton of value.
For anyone in Sales Management or an Executive level role...this is a, "Must have"!
What do you like best about the product?
I use for coaching and development, market research and forecasting
What do you dislike about the product?
There are no flaws that I have seen at this point in time.
What problems is the product solving and how is that benefiting you?
I have not experienced any problems at this time.
A dream for coaching my AEs
What do you like best about the product?
Transcripts to point out specifics really helps coach my team.
The data around talk time to listening ratio.
We can track specific words/ value props to see how team presents them and use best practices across the team, and to collate product feedback/ requests.
Also allows AEs to listen to their own calls to gain perspective on where they can improve, where they are strong. Sharing calls across the team and doing pitch hot seats are a great exercise.
The data around talk time to listening ratio.
We can track specific words/ value props to see how team presents them and use best practices across the team, and to collate product feedback/ requests.
Also allows AEs to listen to their own calls to gain perspective on where they can improve, where they are strong. Sharing calls across the team and doing pitch hot seats are a great exercise.
What do you dislike about the product?
Can be challenging to manage alerts/ tools. I think an in depth manager training would have been helpful. Our AEs also had one training, but remaining sessions were cut due to Covid. Would like to schedule again so we can get their buy in on using Gong to the max.
What problems is the product solving and how is that benefiting you?
Making our teams pitch most effective. Also solving for product requests, confirming the team is talking about initiatives on all calls via tracking phrases or key words.
I never expected Gong to be as helpful as it is!
What do you like best about the product?
My favorite thing about Gong is the ability to search a transcript for a word that will bring me right to the point of the conversation I need to look back on. Sometimes I do take notes but maybe I remember the client said something about "baseball" that I want to reference on a follow up email. I can easily find a statement or comment that was not intended to have much meaning. By mentioning what was likely a passive reference shows very active listening.
What do you dislike about the product?
I do not like how choppy and staticky the prompt is. It is great to have the prompt as it is a built in ice-breaker for a new call!
What problems is the product solving and how is that benefiting you?
The biggest problem Gong has solved for me is awareness. The stats that are measure have become a sort of game for me. I make a point to pause and ask for any questions more frequently (to avoid too long a monologue). Also I now make a concerted effort to pause before speaking once the client is done speaking.
Recommendations to others considering the product:
Use it heavily during the trial - it is AMAZING
Gong is amazing
What do you like best about the product?
Immediate response time and clarity. can forward to spot in calls
What do you dislike about the product?
Not much to dislike. Program works effectively
What problems is the product solving and how is that benefiting you?
Added resources if people cant attend my calls, they can review at later time
Recommendations to others considering the product:
Send to your attendees after!
Amazing results
What do you like best about the product?
I love being able to determine where and what went wrong on the call to better understand the selling process, objections, and getting better results.
What do you dislike about the product?
Honestly, nothing really. This product has helped me so much!
What problems is the product solving and how is that benefiting you?
Closing ratios increasing, understanding selling better, understanding need for product, better questions to ask.
Recommendations to others considering the product:
Just USE it!!
feedback help
What do you like best about the product?
I like that it is easy to use and that I am able to get feedback about how I can improve.
What do you dislike about the product?
I wish that the calls I completed uploaded faster, I feel that I would be willing to share more calls if this was the case.
What problems is the product solving and how is that benefiting you?
I am learning how to get better at motivational interviewing.
Great Platform!
What do you like best about the product?
Ability to revert back on calls so don't have to take crazy fast notes
What do you dislike about the product?
The pre-recorded message that notetaker was on the call
What problems is the product solving and how is that benefiting you?
Better data and help improve calls
Recommendations to others considering the product:
Give it a shot! Cool platform and tool
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