Gong
Gong.ioExternal reviews
6,530 reviews
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Gong is a MUST HAVE
What do you like best about the product?
Gong allow you to digest video calls in a way that is easy to use and incredibly value. I love the UI/UX. It's super easy to use and has a ton of data.
What do you dislike about the product?
There's nothing I dislike. The only annoyance is I have to login every time I visit the site.
What problems is the product solving and how is that benefiting you?
I'm in sales so I use it to revisit calls, share recordings with clients and feedback for getting better.
Gong Review
What do you like best about the product?
I appreciate the playback of recording and analytics.
What do you dislike about the product?
I can't think of anything that would further help.
What problems is the product solving and how is that benefiting you?
Improving call quality with analytics
Recommendations to others considering the product:
Recommended for Sales to improve quality of calls through coaching from playbacks.
Great for refresher and review material regarding sales decisions
What do you like best about the product?
The transcription isn't always completely accurate, but it's great to review a call and review verbiage
What do you dislike about the product?
Not a lot to dislike with the given platform except maybe call tagging can sometimes be misleading.
What problems is the product solving and how is that benefiting you?
Product and process review/refresh along with call notes and verification on action and topic items
Great sales tool for onboarding, coaching and for analyzing calls
What do you like best about the product?
Easy to set up and use with great features like the ability to vary playback speed, transcripts for searching, annotation and useful metrics. Great for reviewing calls to organize thoughts on an opportunity, review topics and key discussion points. Also very helpful to share with team members for tips and coaching. It's also great for reviewing other calls--we keep a library by topic -- good examples of discovery calls, etc.
What do you dislike about the product?
The only painful part is sometimes watching yourself on playback.
What problems is the product solving and how is that benefiting you?
When I was onboarding, it was indispensable to review calls from more senior reps and from SMEs to shorten the learning curve.
Great way to coach.
What do you like best about the product?
I like how visual it is and the transcriptions/ways you can jump from speaker to speaker and topic to topic
What do you dislike about the product?
I can't really complain. I think the transcriptions could be better I guess
What problems is the product solving and how is that benefiting you?
occasionally only half a call will record or in some cases never show up as a recording
One of the best call recording software
What do you like best about the product?
Best part is Transcripts and the history of the totat calls we recorded
What do you dislike about the product?
Dashboard might be confusing for beginners
What problems is the product solving and how is that benefiting you?
Back and forth communication is being avoided with the customer with the help of Gong
Extremely good tool for recording calls
What do you like best about the product?
It just works. It automatically enters my conference calls and captures everything that's said/shown on screen. It enables me and my team to work collaboratively and review calls to ensure we noted down everything important.
What do you dislike about the product?
Nothing really to point out as a dislike.
What problems is the product solving and how is that benefiting you?
It means I don't have to focus on taking notes, and can focus on asking good questions with my clients instead. It also allows me to review my call performance with my manager to ensure I'm improving.
Recommendations to others considering the product:
Ensure you have a process in place to make best use of it. It's a very powerful tool that you have to put the time in to use and get the insights from.
Amazing tool I never thought I needed
What do you like best about the product?
Gong has been awesome as a new hire at my company. It's been incredible for onboarding - being able to go back and listen to my onboarding and training calls, listening to past client calls, and also revisiting topics that I need more help on. The transcription is extremely accurate and I like how I can also listen on 2x speed!
What do you dislike about the product?
Gong isn't very helpful with note taking, if that's something that you are looking for.
What problems is the product solving and how is that benefiting you?
Onboarding
Sharing past history with accounts and clients
Better transcription and record keeping
Knowledge sharing
Sharing past history with accounts and clients
Better transcription and record keeping
Knowledge sharing
Gong helps me to improve my sales pitch
What do you like best about the product?
Transcript review is the best time saving feature
What do you dislike about the product?
The filter is not as intuitive as I'd like. Sometimes my searches bring up irrelevant calls.
What problems is the product solving and how is that benefiting you?
As a new agent, I'm able to shadow the conversations of tenured agents at will, which allows me to adopt some of their best practices into my own sales pitches.
Extremely helpful for my coworkers and I to analyze our calls.
What do you like best about the product?
I love how you have the option to read the dialogue. Being able to pause the conversation and read the back-and-forth between the prospect and myself has been very helpful.
What do you dislike about the product?
There isn't anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
I'm learning how to overcome common objections by listening to my co-workers' calls and hearing how they've been successful overcoming such objections.
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