Gong
Gong.ioExternal reviews
6,530 reviews
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Live Gong and Prosper
What do you like best about the product?
I used to record my meetings and calls using my cellphone so I could listen to them later. Gong has been a game changer for me and I'm able to learn not only from my own experiences, but my peers as well.
What do you dislike about the product?
So far, I'm happy as a clam -- I haven't met anyone on my team that has anything negative to say about Gong.
What problems is the product solving and how is that benefiting you?
I'm able to be my own critic and easily share call experiences with my manager or peers for their feedback -- makes it super easy to be transparent and share my work. As a team, we've been able to breakdown calls and add comments along the way where we specifically want to give our advice. I think being able to share with one another this way and get feedback takes away from my overall call anxiety.
Great analysis, fantastic Tool
What do you like best about the product?
This tool is by far the best that I have used for feedback, analysis, and to understand what could be done better. This also provides a great transcript, allows for collaborative learning and to serves as a great place to also track meeting outcomes.
What do you dislike about the product?
Sometimes, it can be overbearing to have all your calls recorded :)
What problems is the product solving and how is that benefiting you?
Like mentioned above, there are multiple use cases:
Training
Feedback
Transcripts
Meeting Notes
Analytics
Overall a great tool to track your conversations and improve your pitches, take notes, and have better outcomes, based on past learning
Training
Feedback
Transcripts
Meeting Notes
Analytics
Overall a great tool to track your conversations and improve your pitches, take notes, and have better outcomes, based on past learning
Great for improving sales and customer sales calls
What do you like best about the product?
Love being able to watch calls and speed them up. And the graph of who's talking the most is really helpful for coaching
What do you dislike about the product?
Still learning now to sort and find calls that are relevant to me but filters for upcoming would be good
What problems is the product solving and how is that benefiting you?
Coaching sales and customer success without having to be on calls with them. Be able to show them how much they are talking vs. listening
Great tool for getting up to speed when joining a team
What do you like best about the product?
The recording and speed optionality. It saves a lot of time being able to fast forward through irrelevant parts of the call and listen only to what's needed. The transcript feature isn't accurate but can be useful to read along when listening on fast forward in a loud space.
What do you dislike about the product?
The transcript feature is really inaccurate. I couldn't find a way to search for calls based on all people involved (filters were only company and host).
What problems is the product solving and how is that benefiting you?
Not really a problem, more so getting up to speed without having extra meetings to get up to speed. Great for getting in the loop if you're just joining a team.
Software that actually helps me close more business.
What do you like best about the product?
Gong makes it easy to find the most important information I need to build a strong business case with my clients.
What do you dislike about the product?
I dislike that I'm now just starting to use it.
What problems is the product solving and how is that benefiting you?
Gong gives me a chance to really listen to my clients, rather than worrying about noting every specific challenge they're looking to solve. Using Gong helps me build stronger business cases with my clients, and ultimately speeds up sales cycles/increase win rates.
Amazing, simple and the ability to make me 1% better at sales everyday.
What do you like best about the product?
Review recording, ease of use, predictability
What do you dislike about the product?
Sometimes the servers go down and are not able to retrieve previous calls
What problems is the product solving and how is that benefiting you?
Ability to find customer pain points and sound bites that work. Some benefits have been - I realize that sometimes I speak too much or over sell on the initial call
Great tool for recording calls
What do you like best about the product?
This is a quick, easy, and painless way to record your calls and also be able to share with your teammates.
What do you dislike about the product?
There is nothing I dislike about using this tool. I suggest this to all teams who are wanting to get stronger on their calls.
What problems is the product solving and how is that benefiting you?
We are using this tool to record our phone calls with our clients and then review them in our team huddles to make ourselves better! :)
Best Call Review App Ever
What do you like best about the product?
My favorite parts about gong are: the ai features that review your call & help you with suggestions. the tracking of topics is amazing along with guidance on talk time & patience.
What do you dislike about the product?
this is not a dislike, only something that can be improved. the transcription is sometimes off, but I can understand that being that sometimes people mumble or aren't very clear
What problems is the product solving and how is that benefiting you?
when you're on a call and in the moment there's little time to assess. when listening to your calls you get to see what improvements can be made along with gong's insight features. listening in on teammates as well to learn new things to improve on is a major benifit.
Gong has increased our productivity by making it easy to log calls and review them.
What do you like best about the product?
We really enjoy how easy it is for Gong to record calls, and then let us browser and annotate them.
What do you dislike about the product?
There isn't anything I dislike about Gong, I haven't had an issue with it yet.
What problems is the product solving and how is that benefiting you?
We use to use Zoom cloud to record calls and that was a pain, Gong has made it easy to record, annotate and share calls with our team.
Amazing features
What do you like best about the product?
I like being able to see the voice track on a recorded call.
What do you dislike about the product?
Not applicable, I cannot think of anything I dislike about the tool.
What problems is the product solving and how is that benefiting you?
It allows me and a supervisor to go over my call to improve upon certain aspects.
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