Gong
Gong.ioExternal reviews
6,530 reviews
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Great tool that provides great insights
What do you like best about the product?
It has an intuitive user interface. I can quickly navigate to my recorded calls.
What do you dislike about the product?
It took me a little while to understand the "team" structure and how data was organized.
What problems is the product solving and how is that benefiting you?
We needed a scalable way to train our remote teams. Using Gong helps us tackle that initiative.
Amazing recording and analysis tool, game changer for Sales and CS
What do you like best about the product?
First of all, our CSM, Chip, is amazing. So on top of helping us and getting things set up just right. Secondly, the call recording is fantastic and reliable. The interface to review calls and leave notes is awesome as well. Transcription is good, ability to send specific times in a call is great, and the notes are excellent for call review sessions. Finally, being able to set up keyword alerts for management is a huge win as well as the automated "to do" list after calls for participants.
What do you dislike about the product?
The only downside right now is I feel like after 6 months we're still not using every feature. As well, the video playback interface needs a view that lets you see the screen large as well as the transcript, not a tiny video with a huge transcript.
What problems is the product solving and how is that benefiting you?
Call recordings, sentiment analysis of customers, facilitating call reviews, training and onboarding reference video storage and notes, automated call listening (via keywords), sharing customer insights within the company. All of these things are used across Marketing, Sales, Success, and even Product as we can tag calls and share them to anyone internally (so if someone shares product feedback we tag it for that team!).
Recommendations to others considering the product:
I would definitely give it a try. I was originally skeptical as we already had recording via Zoom but this is a whole new ball game. They layer on so much add value that I can't picture leaving the platform and I'm not even the main target being in Customer Success. I believe they let us trial it for free to start and that was huge, especially as the team moved to full remote in 2020.
Voice Intelligence is GOLD
What do you like best about the product?
Sharing client sentiment across the company
What do you dislike about the product?
Whenever a call isn't recorded (we are so reliant on Gong)
What problems is the product solving and how is that benefiting you?
None really. It just works.
If you GTM team doesn't use gong, you will be left in the dust by your competitors
What do you like best about the product?
Easy to use, sits on top of the CRM, and it can be implemented seamlesly
What do you dislike about the product?
Better integration with Google Meet (same as Zoom integration)
What problems is the product solving and how is that benefiting you?
I am learning how to sell, and thanks to gong, I can ask for better feedback. Moreover, my product team loves it because they hear client stories directly from the client.
My great experience with Gong
What do you like best about the product?
I like the automatic transcription of my calls. Note-taking is as easy as opening a call transcript and using CTRL + F to find what I need and then just copying and pasting the good stuff.
What do you dislike about the product?
It's almost creepy how well the system works
What problems is the product solving and how is that benefiting you?
The biggest problems that we solve with Gong is setting proper expectations and having a consistent company message between SDRs, AEs, Marketing, and Customer Service
Amazing app
What do you like best about the product?
I love the fact I can rate my peers wit Gong.
What do you dislike about the product?
I would like to have more specific stats on Gong.
What problems is the product solving and how is that benefiting you?
I am reviewing gaps on my Team to support them by listening to their calls.
Gong helped us know what the heck is going on
What do you like best about the product?
Getting Gong set up was the fastest and easiest thing I could have done to make a big impact on my team. I like how easy it is to recap calls, learn from others, and create a catalog of best practices. Besides that, it integrates with my CRM so I know what's happening in all of my deals. My team often will review each other's calls and it allows us to share and work together on how to be better. My senior leaders can get snapshots of how the company is doing without wasting time. Al around, it's a win win.
Most of all, I like the ability to comment and coach. I can't be everywhere at once and I like to listen for one nugget of advice I can give my team. I can easily comment and create a thread about a specific moment in the call.
Most of all, I like the ability to comment and coach. I can't be everywhere at once and I like to listen for one nugget of advice I can give my team. I can easily comment and create a thread about a specific moment in the call.
What do you dislike about the product?
Like all software, there is always something more you can be doing to get more out of it. I find that sometimes I am overwhelmed by the small utilities that I'm not taking advantage of.
The onboarding process was so simple that I almost felt like I was left to my own devices after a month. I have a customer success person to reach out to but since my company is small, I don't get a ton of attention. The flip side of that is that the product is easy enough to where I can still get a ton of value out of it.
There are a lot of high level features that take what feels like possibly a year to get something out of it. This is cool but can make you feel like you bought something you don't actually get.
The onboarding process was so simple that I almost felt like I was left to my own devices after a month. I have a customer success person to reach out to but since my company is small, I don't get a ton of attention. The flip side of that is that the product is easy enough to where I can still get a ton of value out of it.
There are a lot of high level features that take what feels like possibly a year to get something out of it. This is cool but can make you feel like you bought something you don't actually get.
What problems is the product solving and how is that benefiting you?
My team had wildly different styles and we weren't sure what was best working. Now I have a centralized view of what they are doing and can give specific advice into what's happening. My product and marketing team also loves it because they weren't hearing directly from customers about our message. Now they easily can get caught up.
As we grow the company, we also needed help with onboarding. Now we can compile calls that cover all of our common topics so that other teammates can quickly be caught up to speed.
We have already seen an improvement in adoption of best practices simply because we can hear it in real time.
As we grow the company, we also needed help with onboarding. Now we can compile calls that cover all of our common topics so that other teammates can quickly be caught up to speed.
We have already seen an improvement in adoption of best practices simply because we can hear it in real time.
Recommendations to others considering the product:
Make sure you shop around. There are decent competitors out there but they seem to be a step behind.
The best tool in a manager's tool box
What do you like best about the product?
Snapshot of all the deals on my team at any given time, from calls to emails
What do you dislike about the product?
There is a delay from our CRM to send that information to Gong, which could take up to a couple of hours
What problems is the product solving and how is that benefiting you?
Instead of spending time on 1:1s asking my reps about the progress of the deals... we can instead strategize on what steps to take. There is much more visibility with regards to the what the rep heard on on the call, and the angle that I also took it.
Recommendations to others considering the product:
There are so many tools within Gong that have proven useful, so play with all the different tabs and find your perfect workflow
Why are you still reading this? Ask for a pilot.
What do you like best about the product?
Doesn't saddle my reps with anything different in their day to day yet lets me and my entire company see behind the curtains on every conversation, deal, win, loss, concern, request, etc.
It's a great tool for the entire company, not just my sales department.
It's a great tool for the entire company, not just my sales department.
What do you dislike about the product?
I wish there a quicker refresh time between information going into the CRM and then showing the same information in Gong. It's only a 30-60 minute lag but it does make for double checking sometimes.
What problems is the product solving and how is that benefiting you?
Getting new and under performing reps up to speed. Building a training library of real conversations we can learn from. Benefits are endless and they seem to compound on each other.
Gong is invaluable
What do you like best about the product?
I love Gong's feedback and snippets functionality
What do you dislike about the product?
Nothing comes to mind - the features I need are all there.
What problems is the product solving and how is that benefiting you?
For one, I've become a better salesperson using Gong. I've been able to learn from teammates by listening to their calls
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