Gong
Gong.ioExternal reviews
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Use Gong to get Better
What do you like best about the product?
Gong is an amazing tool that allows employees to go back and listen to customer calls. It provides extremely useful stats on each call to how effective your sales approach is when discussing clients - i.e. are you asking enough questions, are you pausing long enough during pricing, what percentage of talk time is yours vs the customer. Its also extremely useful for both learning / training purposes, but also to hear back to specific moments to reference in future calls.
What do you dislike about the product?
The only downside of gong that I can think of is that some employees might feel as if they are always being constantly watched or listened too. In sales, occasionally it pays to talk a bit unprofessional to build repour (i.e. talk about local events or swearing), but there may be fear of getting in trouble if anyone is able to listen back.
What problems is the product solving and how is that benefiting you?
Gong allows teams to find exactly where calls went wrong or exactly where calls went right. Teams can learn from these moments, disseminate it throughout the team, and continue learning/developing your pitch. Personally, I have been able to hear other members of our team and their pitch without having to be on the call or in person, so then I can use some of the skills in my own approach. It has helped me dramatically. It is arguably the most useful tool in our tech stack and was most beneficial for me in my onboarding process to get up and running as fast as possible.
Recommendations to others considering the product:
If you have sales teams, use Gong!
Huge value for a person focused on product market fit
What do you like best about the product?
I love going back to a call and be able to skip through conversations by person to find key discussions and summaries of calls. I am able to quickly remember what happened in the last call and drive to valuable next steps, all while maintaining engagement through the actual call instead of trying to capture notes.
What do you dislike about the product?
Nothing at this moment. One call I'm listening to now is a bit choppy but I'm not sure why so I can't blame Gong, yet :)
What problems is the product solving and how is that benefiting you?
Recording sales calls that allow us to quickly review and identify opportunities and what is the right product to recommend to their need.
Quick and Easy Insights
What do you like best about the product?
I love that I have a recording and a transcript of all my calls and that I can easily share the full calls or even snippets with my team and/or clients. I also really appreciate having a record of what I said I'd do before our next call. It really helps me stay on top of things with my clients and fulfill my end of things before our next session together. I also really appreciate all the insights it gives me after my calls compared to where our company standards are. Trying to keep my talk time down or making sure I ask enough questions is a really cool thing to think about on the call and makes it almost like a game to me to see if I can get calls with no recommendations for improvement afterward.
What do you dislike about the product?
I don't like that I have to choose how many days to share my calls with my clients. A lot of what I do is training, so letting them have access forever, would be a nice option, instead of selecting a certain number of days.
What problems is the product solving and how is that benefiting you?
Because I use it on all my client calls, I forget what I'm supposed to do between calls less often. This allows me to do everything I said I'd do, and even sometimes more, because I spend less time trying to remember what I said on a call and more time actually working on the things I promised.
Real way to uplevel your sales skills
What do you like best about the product?
the records, call transcripts and being able to compare team stats. The ability to go back and being able to listen to your calls and find areas for improvement.
What do you dislike about the product?
hard to think of something... I just really like it, I fell transcription could be a little better but overall not much to complain about
What problems is the product solving and how is that benefiting you?
Sales skills need to be up levelled, more transparency across the sales org. I also think that it enables newer reps to ramp up at a much faster pace, as they are not dependent upon shadowing other folks. Its just much easier that way.
Recommendations to others considering the product:
Doc a POC the results will be evident, also think about what happens to a deal if one of your top rep leaves... Gong is the failsafe.
I LOVE Gong! It is LIFE CHANGING for a Sales Rep!
What do you like best about the product?
This is such a tough question! I love the insights/statics and recommendations for improvement! I love that you can give feedback and get feedback from peers and managers and that you can make the feedback private as well to avoid anyone feeling uncomfortable!
What do you dislike about the product?
Idk if there is anything! Maybe the Bruno emails! haha!
What problems is the product solving and how is that benefiting you?
My talk ratio, I'm noticing the things I'm doing well and it's helping me hold myself accountable for training and adding in new learning, and applying them on calls!
Perfect tool for sales people!
What do you like best about the product?
I like that I am able to fully focus during a call and not worry about having to take notes because I can always go back to the transcript or recording to reference any details I forgot.
What do you dislike about the product?
Sometimes when I forget to add a zoom link to my meeting invite, Gong won't join because it doesn't know about my meeting so I have to go into Gong to add it myself, but I always forget so I don't get my recording or it doesn't join for a certain amount of time (I think 30min) so I only get a portion of my meeting recorded. This is user error because they have a way to override this, but you have to remember to do it. Maybe it could be helpful if I could be sent a notification to add gong? Who knows?!
What problems is the product solving and how is that benefiting you?
I love them emails that are sent about my deals with reminders and warnings! One time it sent me a reminder and my manager gave me the same reminder later that day. The data definitely works! Also, it is such an amazing tool for onboarding new employees and having an entire library of calls they can access to learn.
Recommendations to others considering the product:
I used Gong at a previous company and I thought it was just going to be a Big Brother tool, but it has so many great ways that it benefits the sales people also! I highly recommend using Gong to help coach a sales team
GONG Master Review
What do you like best about the product?
The ability to coach and break down emails and search key words on emails and phones. I love that you can easily breakdown a call as well with a specific word or phrase.
What do you dislike about the product?
Not much I can dislike about it. Only thing I can think of is having the calls upload quicker instead of a couple hours later.
What problems is the product solving and how is that benefiting you?
Solving phone call problems with how we navigate a call with our team members. The benefits are the ability to leave real time notes and once they are completed my team member will be notified that I left a comment on a call.
Recommendations to others considering the product:
If you are wanting to create a culture that is about helping others grow and build quality skill sets then this is for you!
Why aren't more marketers using this?
What do you like best about the product?
Gong is as much of a marketing enablement tool as it is a Sales enablement tool and I find that many marketers are not utilizing it as much as they should. I generate really effective subject lines from listening in to our prospects by using their own language to market to their peers. Also, as you listen to more and more calls you begin to hear requests for the same types of content which then helps to inform your content creation plan. Gong's branding focuses on reality over opinions and as you begin to gather more proof points of why you need to invest in specific content needs, sending your CMO links to call with time stamps will provide the reality of why you need to to invest in any specific initiative.
What do you dislike about the product?
I think Gong could position themselves as a marketer's tool as well because it's highly useful for product marketing and demand gen needs. Also, in order to help understand specific territories, it's a brilliant field market research tool as well. I am now working with a company that uses Gong for a 2nd time and still find myself to be the only marketer who uses this.
What problems is the product solving and how is that benefiting you?
Gong helps me understand the market, gives insight into our competitors, and provides me with real-world language that details the problem we are hoping to solve which then enables me to stay away from the usual marketing fluff that is so common in those 10 AM emails that clog up your inbox.
I'd recommend it's extremly helpful
What do you like best about the product?
Listening to myself and others. Being able to look back and learn.
What do you dislike about the product?
I wish you could search conversations by phone number. The looking up feature can be hard to use.
What problems is the product solving and how is that benefiting you?
Keeping my deals fresh and moving down the process. I am able to send my boss any call I want feedback on.
Great way to analyze winning actions
What do you like best about the product?
Being able to pull needed notes. Seeing how voice inflections affect the sale. Making sure the right words are being stressed
What do you dislike about the product?
sometimes the warning can be intrusive and come out of nowhere
What problems is the product solving and how is that benefiting you?
Seeing what all good conversations have in common and replicating it.
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