Gong
Gong.ioExternal reviews
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GONG -- Great tool!!!
What do you like best about the product?
The things I like best about GONG is the ability to search by "keywords." This feature allows to find specific calls instantly in cases where you're wanting to find certain topics.
What do you dislike about the product?
The only thing I would complain about is the time it takes for calls to show up in the system. For me personally, turnaround time is about 24 hours.
What problems is the product solving and how is that benefiting you?
Problems I'm solving with GONG have been resolved bad sales calls where I didn't ask the right questions. Because of GONG, I'm able to review certain calls where I didn't do my best and learn from those mistakes and get better on the next calls.
Recommendations to others considering the product:
I would highly suggest any company that has employees utilizing the phones for any business purposes, consider investing in GONG. This product can only enhance and make workers produce better and more effectively without having to hire 3rd parties to train them. This is all because they can train themselves by listening to their own calls as well as their managers.
Icing on the cake for virtual demos
What do you like best about the product?
I like the ability to send snippets of demos to clients after my calls.
What do you dislike about the product?
I haven't ran into anything I would complain about at this time.
What problems is the product solving and how is that benefiting you?
Clients have short memories, I can send them a video from our meeting to remind them of what we went over or to share with colleagues who were unable to make it.
First time user - very useful service to pull out key conversation points
What do you like best about the product?
Helps me with discovery - i can listen and not take notes
What do you dislike about the product?
Slow to engage the recorder to record on calls
What problems is the product solving and how is that benefiting you?
Discovery is much better - the points where we have a good chat.
Review SCP
What do you like best about the product?
Recording calls of everyone for new hires to do shadowing. helped me a lot when i entered the company. I used it a lot to learn from other salespeople. I like being able to listen to myself after the calls, and also that my teammates can do shadowing to me, it makes my learning curve faster. I also like the dsahboards, really easy to use, and also that you can see calls not only from your team but from thw whole company.
What do you dislike about the product?
That they dont automatically record, many I have to to them manually and enter the videos I recorded via zoom. I think everything else is great, i havent had any trouble at all with gong. I would think it would be good, if just on the calendar invitations at gmail, you could add a gong mail address which automatically enables gong to record the meeting on that day. That would be easier and faster than going to the webpage and programming it manually.
What problems is the product solving and how is that benefiting you?
Shadowing. remembering calls and what customers said, showing my work. I like a lot that I can go back to my calls, check them out, see the transcripts and remember what the customer said, many times I forget.
Recommendations to others considering the product:
great tool for shadowing employees on calls, great for sales trainings. Also if you need to monitor your workforce calling.
Fantastic Tool to improve your sales org
What do you like best about the product?
Insight to word tracks and sales process
What do you dislike about the product?
This tool has been effective for my org.
What problems is the product solving and how is that benefiting you?
Identifying gaps in reps sales process and improving closing skills
Gong changes the game for all departments
What do you like best about the product?
Gong allows me to re-access the needs of my clients once a call is completed. In Customer Success, you are consistently having to leave breadcrumbs internally and externally. For your client, you have to make sure that you are adding value the entire way. Gong allows me to highlight and review client's calls and their needs. Sometimes I can even find new requirements that they need to feel successful with our team, myself, and our product.
What do you dislike about the product?
I wish there could be reminders or pop-ups with my clients. For example, you highlighted this with your client - here is a notification. Do you do this?
What problems is the product solving and how is that benefiting you?
With Gong, we are able to surface the gaps within our organization and communication across multiple channels. We are also able to address the consumer buying journey - where are those gaps in the journey, how can we create a better experience, where did we not set expectations correctly.
Revolutionary for sales positions
What do you like best about the product?
I love the fact that the Gong gives you the ability to filter calls through specific word tracks and shows stats for how long your talk ratio is vs. your prospects. Its super convenient for training and just to brush up on your skills.
What do you dislike about the product?
Nothing! Gong is a great site to listen to calls!
What problems is the product solving and how is that benefiting you?
I haven't had any problems.
Great Tool for Analyzing calls
What do you like best about the product?
Being able to analyze the calls, and search on key words
What do you dislike about the product?
Nothing so far, I am a relatively new user, learning to use the tool.
What problems is the product solving and how is that benefiting you?
Better tracking of meetings, notes from meetings, verifying what was said in meeting
Fast, Reliable, Clear.
What do you like best about the product?
Clear audio when you listen to it. Great analysis
What do you dislike about the product?
Nothing. Gong does exactly what is says.
What problems is the product solving and how is that benefiting you?
I can always turn back to a call and review.
Recommendations to others considering the product:
Great software
Extremely Valuable
What do you like best about the product?
I love how it records my call, but then also breaks down some unique stats like talk time (me vs customer) and interactivity.
I also really love how I can share parts of the call with my team, comment for others to review parts, and use it to review with my manager.
I also really love how I can share parts of the call with my team, comment for others to review parts, and use it to review with my manager.
What do you dislike about the product?
I wish it did more with contributing to helping me and my manager review specific parts of calls.
I also wish it integrated with more platforms outside of SFDC
I also wish it integrated with more platforms outside of SFDC
What problems is the product solving and how is that benefiting you?
Being able to listen to calls, its helped me ramp 10x faster
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