Gong
Gong.ioExternal reviews
6,530 reviews
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Gong is extremely useful when the right time is taken to use features available
What do you like best about the product?
You can track every word of a call from your own, to the person you are communicating with. Its very useful when hashtagging topics and filtering through calls overall. Other unique features give you the ability to view topics inside the call from pricing to POS integration.
What do you dislike about the product?
It can take some time for calls to catch up to current time, many times the UI is days and days behind which can often be very problematic unless you subscribe to the email. The calls don't always have restaurants attached to them like previously, just random phone numbers that can be difficult to sort through. Also, when going day to day to look overall calls, the list always restarts from the top and the newest date.
What problems is the product solving and how is that benefiting you?
Finding areas to improve in my sales calls with a word by word and topic based strategy. The benefits come from hearing other coworkers calls who have dealt with a similar problem or objection. They are able
Recommendations to others considering the product:
Be prepared to save call dates, times, and numbers to easily be able to locate the specific call you are interested in listening back to.
Good site for learning
What do you like best about the product?
It gives you access to videos to learn more about who I am working with and better learning through live calls.
What do you dislike about the product?
The captions could be a little bit better
What problems is the product solving and how is that benefiting you?
I am better understanding my industry to help me with my work
Recommendations to others considering the product:
n/a
An efficient way to get feedback and learn from your colleagues
What do you like best about the product?
I love how we can see a transcript of our call and ctrl+f to search for terms. I also like the ability to organize calls via dedicated hashtags. I also like how we can listen to other more experienced reps' calls. Gong has been particularly helpful in overcoming the multitude of objections we face on a day to day basis. I really like the color coding of the different segments of the calls, like "price" and "small talk." I think these things make for a more efficient call analysis for my manager which will enable him to help me more often.
What do you dislike about the product?
The Salesforce integration has been slow at times. Sometimes the AI generates transcripts incorrectly.
What problems is the product solving and how is that benefiting you?
We are able to simulate an IRL working environment whilst WFH. By reviewing calls as a group, we all become better together. We are able to learn more ways to overcome objections in an interactive way, rather than reading a long PDF training document or slideshow.
Ease of use to quickly find solutions!
What do you like best about the product?
As. new rep I am constantly looking for examples and resources to hone my product presentation skills. Using Gong I can quickly find a series of calls around specific topics, then go right to that part of the call to get the statements or positioning I need without having to listen to hours of unrelated call info. It is incredibly efficient!
What do you dislike about the product?
Not unlike most translation services, the accuracy of the voice to text may be off at times, but only off by words, not entire conversations.
What problems is the product solving and how is that benefiting you?
Being able to quickly analyze my conversations and understand the percentages of talk time between myself and my prospect. That has been a huge benefit to me and my mangers coaching to improve how I approach my calls.
Best of its class
What do you like best about the product?
Their UI is extremely easy to navigate through. I've tested many similar products and found that Gong did it the best in terms of UI.
What do you dislike about the product?
I think it's too expensive. But seeing they are the top out there, it makes sense to put the price the highest.
What problems is the product solving and how is that benefiting you?
We would like to record our sales and technical calls to get a better understanding of how to improve in order to win more business. Whether that's pain points, timing feedback, pulling in the right resources, this data would be great to have.
Gong has transformed how we provide feedback and learn from calls
What do you like best about the product?
Ease of automated recordings and view all interactions with customers across time
What do you dislike about the product?
The transcripts still need work - I appreciate it is a hard problem but some of the phrases it thinks it has heard provide much entertainment.
What problems is the product solving and how is that benefiting you?
Gong allows us to learn from each other, provide coaching and document calls for customers in a really simple way. We use it to share product insights with the team, to review before following up by email to ensure we can be hyper-personalised in our responses and to document best practice for new joiners.
Gong fanatic!
What do you like best about the product?
I love being able to learn how to improve my sales skills, as well as analyze my calls to create perfect follow up emails.
I will also always listen to my discovery calls before a full demo to make sure that I am 100% prepared to WOW by prospects with attention to detail and preparation.
The "team" page is also great to understand trends across the team and understand behaviors that make high performers.
I LOVE the "action" feature as well, which highlights any of the areas I promised I would follow up with. This has saved my life several times!
I will also always listen to my discovery calls before a full demo to make sure that I am 100% prepared to WOW by prospects with attention to detail and preparation.
The "team" page is also great to understand trends across the team and understand behaviors that make high performers.
I LOVE the "action" feature as well, which highlights any of the areas I promised I would follow up with. This has saved my life several times!
What do you dislike about the product?
Sometimes I get way too many email notifications of completed calls, recordings, and upcoming calls. These aren't too useful and I usually just delete them.
The voice to text analyzer is also good, however it could always be a bit better.
Overall, there is nothing that I dislike about Gong, just tiny things that I'm sure will improve over time.
The voice to text analyzer is also good, however it could always be a bit better.
Overall, there is nothing that I dislike about Gong, just tiny things that I'm sure will improve over time.
What problems is the product solving and how is that benefiting you?
Note taking is a HUGE one - I always take notes by pen and paper on sales calls, and having Gong record everything is a great way to go back and listen to anything I missed.
Developing sales skills (lowering talk time, asking more questions, customer stories, etc.)
Having FUN! with my colleagues! We often have challenges to see which skills or words we can implement on calls to help challenge each other.
Developing sales skills (lowering talk time, asking more questions, customer stories, etc.)
Having FUN! with my colleagues! We often have challenges to see which skills or words we can implement on calls to help challenge each other.
Pivotal to coaching and pipeline management
What do you like best about the product?
Gong is pivotal to coaching obviously. Outside of that it is great for deal reviews to see how much of a reps pipeline is at risk. It ensures that I can more accurately forecast deals for the quarter. Gong is also great for onboarding new reps by building a library of good calls to help them learn.
What do you dislike about the product?
Only thing that needs to be dialed in is the indicators that put deals at risk. On a Monday almost every deal is at risk unless they communicated with the client on the Friday. The only other thing that I can think of is not recording my internal calls. It would be nice to have a setting that turned that off.
What problems is the product solving and how is that benefiting you?
Coaching reps on their calls and improving their sales technique. Speeding up the on-boarding new reps by being able to have them listen to good calls without waiting to shadow a rep. Build a more accurate pipeline and forecasting by easily seeing activity and buying signals.
Have insights and know what’s being said
What do you like best about the product?
Having ability to listen to calls from previous engagements
What do you dislike about the product?
I don’t like the assistant feature in meetings
What problems is the product solving and how is that benefiting you?
Key insights into accounts track engagements and make it easy to take notes laters and search for keywords
Recommendations to others considering the product:
Having sales and support calls synced can help with ramping new reps too
Extremely helpful and incredibly easy to use
What do you like best about the product?
Ability to search calls, listen at my own pace and filter audio by person.
What do you dislike about the product?
Nothing I am able to think at this time.. keep up the good work!
What problems is the product solving and how is that benefiting you?
Get up to speed with my new role... ability to go back in time and "be present" in key meetings is of great value.
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