Gong
Gong.ioExternal reviews
6,526 reviews
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Really useful tool for a whole sales team to improve
What do you like best about the product?
The ability to take data from calls and have Gong turn it into insights to improve sales calls is amazing.
You can also compare your performance to others in the team and it adds a layer of competitiveness to your sales role, which improves performance of sales teams.
You can also compare your performance to others in the team and it adds a layer of competitiveness to your sales role, which improves performance of sales teams.
What do you dislike about the product?
Gong might run into issues some of the time, and also not understand calls from other languages other than English.
What problems is the product solving and how is that benefiting you?
I can solve all those calls where I don't remember what I promised the client. It allows me to be reminded and do the appropriate follow ups afterwards.
Best Sales learning tool ever!
What do you like best about the product?
As a young sales professional, Gong helped me learn from my own and my colleagues calls. I would spend free time to listen to calls of top reps and re-listen to my own ones to analyze how I performed.
Additionally, managing a large pool of accounts, I always know that I can go back to a call and listen what we discussed previously. There is zero chances to forget any important information. I can fully focus during my calls on the conversation with the customers without having to worry about taking notes. It's really a game changer for anyone in Sales.
Additionally, managing a large pool of accounts, I always know that I can go back to a call and listen what we discussed previously. There is zero chances to forget any important information. I can fully focus during my calls on the conversation with the customers without having to worry about taking notes. It's really a game changer for anyone in Sales.
What do you dislike about the product?
Can be brutal to listen to your own calls but a must to improve!
What problems is the product solving and how is that benefiting you?
Avoiding the same mistakes.
No need to take notes.
Improving as a Sales rep.
Did I talk to much?
No need to take notes.
Improving as a Sales rep.
Did I talk to much?
Every sales team needs Gong
What do you like best about the product?
The scorecards and self assessment are gold. Reps can self assess and then managers can review scores.
I love the Deals part where you can see the interactions against the deals, which ones are at risk and which ones have momentum
I love the Deals part where you can see the interactions against the deals, which ones are at risk and which ones have momentum
What do you dislike about the product?
Literally nothing. It's such a great system.
What problems is the product solving and how is that benefiting you?
Coaching and deal reviews in a remote world
How do we live in the past without Gong?
What do you like best about the product?
AI, loving all the features about the ai implementation, recognizing and transcribing is the best
What do you dislike about the product?
Probably price, because there are other apps that can solve the same issues but a lower prices
What problems is the product solving and how is that benefiting you?
More than an app to listen interaction, it also helps you to leave notes, and be precise in what part of the calls you want to hear, that helped us to identify possible gaps, thus we can address that specific behaviour and provide better feedbacks with all the support that Gong is giving us.
Recommendations to others considering the product:
Besides all the previous comments, I would recommend Gong if you want to always strive your goals, Gong is not only an app for conversations but it allows you to leave comments, identify the matter of each call, identify the speakers and more.
Game Changer for our Org
What do you like best about the product?
Simple to setup, works across all business lines, ability to review and coach on the fly and get a truly accurate forecast. The amount of support we get is second to none. All the integrations work and everyone in the org immediately started using it. I would recommend this product to anyone looking to up their sales, support, and success game.
What do you dislike about the product?
I have found nothing that I do not like. I am a Gong Lifer.
What problems is the product solving and how is that benefiting you?
Coaching, deal visibility, effective onboarding, revenue intelligence, peer reviews,
Recommendations to others considering the product:
Make sure you follow them on Social Media and ingest all the data Gong Labs put out there. It's invaluable!
I love all the metrics and tools
What do you like best about the product?
I am able to to find the highlights and points of needing work to keep me successful.
What do you dislike about the product?
I have not found anything I dislike about using Gong.
What problems is the product solving and how is that benefiting you?
I am able to listen to where other are finding success and can adapt it as my own.
Incredibly useful, efficient, and user friendly!
What do you like best about the product?
I love that it transcribes your calls for you. I no longer have to take notes during calls and can be fully focused on my clients. This feature has allowed me to create stronger customer relationships because not only am I fully present on our call, but I can always go back and refer to the transcripts for information that I need.
I also love the "topics" feature on each call. With this, I can very efficiently comb through calls to find the specific information that I am looking for.
I also love the "topics" feature on each call. With this, I can very efficiently comb through calls to find the specific information that I am looking for.
What do you dislike about the product?
This is not necessarily something I dislike, but it would be helpful if after I have watched a call, it marks it as "viewed" so I can save time when looking for specific use cases, information, training calls, etc.
What problems is the product solving and how is that benefiting you?
We deal with hundreds of clients that each have multiple products and therefore they typically have a large number of questions, tailored needs, and use cases. This has helped me store and organize all of this data instantly.
Gong Review
What do you like best about the product?
I like that I can get coached on a call and toggle through the call to review a portion of the call without listening to the entire thing.
Gong is a great way to teach reps as a manager or you can coach yourself as a rep.
Also great to see keywords and percentages from the call of how long I am talking.
Gong is a great way to teach reps as a manager or you can coach yourself as a rep.
Also great to see keywords and percentages from the call of how long I am talking.
What do you dislike about the product?
Not many downsides to using Gong really. I'd say they are the best in their business at what needs to be done. Also when they do not have things they shift quickly.
What problems is the product solving and how is that benefiting you?
Calls being auto-recorded via Zoom are super helpful for notes and review purposes. It also helps me become a better sales rep because it coaches as well.
Gong also helps others when they have to come back and review a lead that has not been contacted or worked for a while. They can go back to the last gong call the potential client had with someone and get a feel for their personality, tone, problems, and needs.
Gong also helps others when they have to come back and review a lead that has not been contacted or worked for a while. They can go back to the last gong call the potential client had with someone and get a feel for their personality, tone, problems, and needs.
Great tool to review and get better
What do you like best about the product?
I like the ability to review calls with customers and assess how I can learn and do better as I learn different elements to the platform
What do you dislike about the product?
I've been using Gong for three week and there isn't anything I don't like at this time.
What problems is the product solving and how is that benefiting you?
Training, better preparation for future customer calls, new hire training
Great tool for team development
What do you like best about the product?
Team Management and Traning capabilities. It's a great tool that allows you to train your team and develop skills that you wouldn't be able to develop otherwise. Especially in times like Covid, where people work from home, Gong allows you to remotely work with your team, train and develop sales and other type of skills. You can record calls, review details, give feedback, analysis stats, get suggestions in terms of key practice and much much much more. I would advice any team to give it a try and see it yourselfs. It doesn't matter if your company size is large, medium or small, it will work for all purposes. New starters, ogoing traning, new skills development plans and more. From a sales point of view I can see a strong benefit for the whole floor. I am sure that this tool can be applied to other areas of the business, but I will leave this feedback to the key expert from other part of the business. For the timebeing have fun trying this out yourselfs and good luck with your 2021.
What do you dislike about the product?
Nothing so far. If I may suggest something to be implemented, I would only say to create a "On" & "Off" botton where callers can decide if they want that call to be recorded or not, rather than start the call with the "On" and having to switch it off, if it's not needed.
What problems is the product solving and how is that benefiting you?
Team Traning, call reviews, Team calls feedback, Personal Developement and much more.
Recommendations to others considering the product:
I would say give it a try and see it yourself. See it in practice how it helps your business and provide a decent feedback for others to have the same great experience that you will have. If you are worried about privicy, don't worry the Gong team will explain it all and it's pretty straight forward.
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