Gong
Gong.ioExternal reviews
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A must-have in sales coaching
What do you like best about the product?
I like best the tagging capabilities and the stats that Gong captures across my team. I think the solution is pretty elastic in terms of what kinds of calls it records, so the assistant feature can be used to invite Gong to calls, even if you didn't organize it. It really allows our reps to be on auto-pilot when it comes to recording while spending that time where it counts, on reviewing feedback and self-observing.
What do you dislike about the product?
I think I'd like to be able to filter and zoom out more on upcoming calls so that I can see it in weekly intervals.
What problems is the product solving and how is that benefiting you?
Lack of insight into reps performance, high-level understanding of themes and deal momentum.
Gong gives me the ability to analyze my calls, make adjustments, and perfect my craft
What do you like best about the product?
Being able to send calls to prospects after, if there was a colleague who couldn't attend a call.
What do you dislike about the product?
My manager being able to pop in on my calls
What problems is the product solving and how is that benefiting you?
Feedback, coaching, being able to re-listen to see if there was something I missed in a conversation
User friendly way to get insights and transparency into sales
What do you like best about the product?
Ability to find the exact portion of the call that you're looking to get insight on is super efficient. Skipping ahead based on who's talking, searching transcripts is easy, and filtering is easy.
What do you dislike about the product?
Haven't found anything yet that I dislike, it's been a great experience
What problems is the product solving and how is that benefiting you?
As a Product Marketer, it can be hard to get insights into the sales process by scheduling live shadowing for sales calls, but being able to find the exact portion I'm looking for and go on demand makes the learning process really efficient and effective.
Great for learning and training
What do you like best about the product?
I use it to look up calls on clients I'll be working with. I'm also curious to learn about what my colleagues are doing that allows them to be successful in their business interactions. It's easy to search the platform by company name or keyword. The transcripts feature is definitely useful to pick up on certain words or topics that may not sound clear in the meeting. I would recommend Gong to other professional organizations looking to train and coach their employees. I used the tool as part of my onboarding, training and even currently now that I'm actively engaging clients. I also really like the "add to library" option so I can go back and listen to calls I find useful and interesting to me.
What do you dislike about the product?
I wish it was easier to view the screen of the person sharing theirs when a presentation is given. I have to constantly use the full screen mode.
What problems is the product solving and how is that benefiting you?
Gong allows me to research accounts I'm working with. I can listen to past interactions to learn about my clients business, what they are working on and where we can potential help them. Using the tool I can listen to other team members conversations and learn about what market trends are discussed, which selling techniques work for them and how to become better at closing deals. The fact that I can go back and listen to my own calls is very useful so I can make my calls more productive, improve my sales pitch, and be able to help the incoming new team members. Overall I'm very satisfied with using the Gong tool and plan to use it more in the future.
A virtual sales coach!
What do you like best about the product?
I love how much analytics you get with Gong. Absolutely amazing technology.
What do you dislike about the product?
I wish the "live listen" worked smoother with screensharing. It seems very choppy/not stable when joining a live call.
What problems is the product solving and how is that benefiting you?
Remote sales onboarding, ongoing sales training, call shadowing, objection handling, talk ratios, question asking.
Recommendations to others considering the product:
While pricey, Gong is well worth the cost. This is a must-have for any sales org and helps extremely in a remote environment.
great tool for coaching
What do you like best about the product?
I love the ability to review calls, search by keywords and monitor trends to best coach reps to be successful.
What do you dislike about the product?
There is not really anything that I can point to that I dislike.
What problems is the product solving and how is that benefiting you?
We are using it to coach reps and help take best practices and apply them across the organization.
Recommendations to others considering the product:
Definitely purchase it! The insights that I have been uncovering from the platform are outstanding. It is giving me the opportunity to dig into rep performance and engagements with prospects to help build out best practices for the future.
I never miss a detail
What do you like best about the product?
I like that I can focus on my clients and not worry about note taking.
What do you dislike about the product?
Nothing much comes to mind. I am mostly focused on all the value I am given that I have yet to notice what you may be missing
What problems is the product solving and how is that benefiting you?
In the past, I would be furiously note taking to not miss any important detail. You never know when something will become relevant later. With gong, I focus on the client and worry about the notes later. With gongs navigation features I am easily able to hear what I need without relistening to a whole call
Recommendations to others considering the product:
Use keywords when on calls to indicate where you need to take a note. I tell clients, "I'll take a note of that" then search for "note of that" in gong for all the notes I need to enter in our CRM tool
Amazing AI transcript technology
What do you like best about the product?
that there is an almost accurate transcript of almost everything in the meeting
What do you dislike about the product?
that it can be hard to jump from moments to moments inbetween the meetings
What problems is the product solving and how is that benefiting you?
having to listen through the whole meeting again just to get a small part reviewed
Great tool for call analysis and sharing
What do you like best about the product?
Sharing some of my best (and worst) calls with my manager to go over where I can improve and where I’ve done well.
What do you dislike about the product?
Nothing serious to mention here, although some calls don’t record depending on state. This can be frustrating when an important call is not recorded.
What problems is the product solving and how is that benefiting you?
Improving my ability to have calls with prospects and clients. Having my calls easily recorded and analyzed holds me accountable to improve my sales skills
Best training tool/app that I have ever used.
What do you like best about the product?
Able to find exact spot on call where training is needed
What do you dislike about the product?
Not much. I liked it all. Keep getting sucked into listening calls to improve my abilities
What problems is the product solving and how is that benefiting you?
I am able to correct parts of presentation that would not have been able to hear
Recommendations to others considering the product:
Make sure to actually use this product. It Works
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