Gong
Gong.ioExternal reviews
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Very pleased Gong user
What do you like best about the product?
What I like about Gong is the ability to review the transcription of my calls. I find this very beneficial and preferred over reviewing the recording.
What do you dislike about the product?
I wish there was tighter correlation between the transcript and the video. It would be wonderful to correlate the transcript directly the video and visa versa.
What problems is the product solving and how is that benefiting you?
Documenting customer calls and reviewing details that were covered during the call.
Recommendations to others considering the product:
Prior to Gong my company was using Chorus and there was no comparison as far as robustness.
Very easy to use solution that helps out right away.
What do you like best about the product?
No training needed. You can start utilizing the solution right away
What do you dislike about the product?
The prerecorded message on WebEx can be cumbersome
What problems is the product solving and how is that benefiting you?
Improving messaging with customers and communication internally.
Our Sales and Customer Success teams both use Gong on all their calls.
What do you like best about the product?
It gives me an opportunity to work with multiple teams in our organization to help our customers.
What do you dislike about the product?
not much I can comment on here. We have had a good experience.
What problems is the product solving and how is that benefiting you?
Training , digging deeper into our customers pain points as we listen to calls and include other team members to listen.
Great platform
What do you like best about the product?
I love being able to search through transcripts and that my team can see follow-up tasks that they mention on the call
What do you dislike about the product?
The lack of ability to rename calls accounts can be frustrating
What problems is the product solving and how is that benefiting you?
It's helping my CS team train each other and helping us understand promises made and make appropriae followup.
Amazing Solution
What do you like best about the product?
Gong has a wonderful interface and does a particularly good job transcribing calls and providing insights based on them. The interaction tips and team stats are particularly helpful in helping improve call quality and coaching.
What do you dislike about the product?
Gong is very sales focused whereas I find it could be used by different departments for things like internal/external enablement. I would also love to see industry benchmarks become available in Gong to see how we stack up against others.
What problems is the product solving and how is that benefiting you?
Sales metrics
Grading calls
Sharing call recordings
Grading calls
Sharing call recordings
Gong is a Game-changer
What do you like best about the product?
I can listen to my calls and hear what's working and what's not working in my communications, visually see where different conversation sections are (e.g. discovery, pitch, objection handling, etc.) and what key words are mentioned (e.g. competitors, filler words, key messaging, etc.). I can put down my pen and really listen to my prospects --- because I can review the recording later to make sure I catch every important note my prospect mentioned. My manager can give me coaching more quickly and easily --- like using game-tape. And I can listen to our top reps' calls whenever I want --- so I can learn how to be a top rep too! I would only want to work in sales at a company that uses Gong.
What do you dislike about the product?
I don't yet know what Gong's going to come up with next. :)
What problems is the product solving and how is that benefiting you?
There are many solutions I'm obtaining with Gong, but I'll mention one. Problem: asking leadership and team members what top reps are doing differently to win more; and hearing answers that - despite best intentions - are not as deep or accurate as they could be if Gong were used. I think a lot of times people don't realize some subtle - yet key - things they're doing differently to get the results they're achieving. Solution: with Gong I can literally see and hear exactly what top performers are doing and saying differently - e.g. their tone, objection-handling, discovery questions, pitch, industry knowledge, talk time versus listen time, maybe even body language (in video recordings), etc. And I can study all of that independently. Also, it may be good to note: I've never known a top rep to be upset that others are hearing his/ her calls. In my experience, using Gong has a way of cultivating a culture of humility, integrity, and winning together.
Recommendations to others considering the product:
Stop just looking at Gong, and start using Gong. As soon as possible. It's worth the investment because of the proven results that teams are able to achieve with it. Once you start, proactively reach out to your Customer Success rep for support when needed.
Awesome tool for growth
What do you like best about the product?
Insights and data should drive action, not what "feels" right. Gong takes out the guesswork and lets you know upfront what's working, and what's not.
What do you dislike about the product?
Integrations could be better, it isn't the "best" as of now.
What problems is the product solving and how is that benefiting you?
Identifying things that create optimal results.
You realize no matter how great you are as a performer, there will always be an opportunity for coaching. Gong is the tool to use for those of us who are truly dedicated to our careers in sales and will do everything we can to strive for perfection.
You realize no matter how great you are as a performer, there will always be an opportunity for coaching. Gong is the tool to use for those of us who are truly dedicated to our careers in sales and will do everything we can to strive for perfection.
Recommendations to others considering the product:
Actually use it!
Gong is Great
What do you like best about the product?
Recording and transcribing my own calls. Gong parses my calls into things like "small talk", "intros", "next steps" which is very helpful for reviewing afterwards. It also has this really helpful conversational tool where it shows how much time you spent talking vs. client as well as the pauses you take between speakers which is honestly such a cool tip to help those who are really into self awareness and looking to improve their conversational skills (which of course helps with client relationships too).
What do you dislike about the product?
The timeline interface might be a little funky looking but I'm still able to track my emails and calls through it.
What problems is the product solving and how is that benefiting you?
Improving my communication skills. Being able to review some of the best calls as well as reviewing clients calls verbatim vs notes.
Recommendations to others considering the product:
If you are looking for a service that records all your calls, integrates with sfdc, transcribes and turns each call into a searchable trove of info, this is it.
Gong is a critical tool in my sales arsenal!
What do you like best about the product?
- Detailed Recordings
- Analytics that break down my talk track
- Transcriptions for easy referencing
- Email reminders and notes on deliverables i committed to during my call
- Easy peer feedback
- Great UI
- Talk Ratio data
- Analytics that break down my talk track
- Transcriptions for easy referencing
- Email reminders and notes on deliverables i committed to during my call
- Easy peer feedback
- Great UI
- Talk Ratio data
What do you dislike about the product?
Nothing, it's all gravy. Although I've heard it's expensive but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Sometimes conversations get intense and notes sometimes aren't as detailed as I need. It's great to have a system that allows for me to quickly reference conversations without having to listen to the entire meeting. A big win!
Another value is that I can obtain great feedback from peers and management on where i can improve and it can be done at their convenience.
Another value is that I can obtain great feedback from peers and management on where i can improve and it can be done at their convenience.
Recommendations to others considering the product:
Get the demo, you'll be impressed. This is future tech.
Account Executive
What do you like best about the product?
Being able to hear calls even when not in the office
What do you dislike about the product?
I dont like that calls disappear after 30 days
What problems is the product solving and how is that benefiting you?
training and learning how to cold call better
Recommendations to others considering the product:
I have no recommendations at this time
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