Gong
Gong.ioExternal reviews
6,526 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for coaching/development and onboarding
What do you like best about the product?
- Ease of use
- User friendly interface
- Analytics on the calls recorded to help spot weak areas
- Ability to fast play the call so you can listen twice as many calls in the same amount of time
- User friendly interface
- Analytics on the calls recorded to help spot weak areas
- Ability to fast play the call so you can listen twice as many calls in the same amount of time
What do you dislike about the product?
- Nothing, really
- An ideal feature would be to get pointed to 'problematic' calls without the need to be proactive.
- Same thing with particularly good calls, it'd be ideal to get to know them for training and onboarding purposes
- An ideal feature would be to get pointed to 'problematic' calls without the need to be proactive.
- Same thing with particularly good calls, it'd be ideal to get to know them for training and onboarding purposes
What problems is the product solving and how is that benefiting you?
- Coaching: as a sales manager, I cannot attend all the calls live. Replaying it massively helps pinpoint strengths and weaknesses for each rep
- Team performance: It helps identify the areas of development for the whole team
- Onboarding: New joiners get to listen to Gong calls to help them understand best practice
- Team performance: It helps identify the areas of development for the whole team
- Onboarding: New joiners get to listen to Gong calls to help them understand best practice
Recommendations to others considering the product:
It's a necessary tool for all sales teams, such a powerful training and coaching tool using real life examples and leveraging your team's skillset/areas of development.
A customer facing person's dream come true
What do you like best about the product?
Ability to go back and view calls, share with customers and being on point when it comes to reviewing customer interactions
What do you dislike about the product?
UI could be slightly better which would make usage more intuitive
What problems is the product solving and how is that benefiting you?
1. Review customer calls
Amazing efficiency for call follow-ups and product feedback!
What do you like best about the product?
I am a customer success manager and love that I can listen back and identity what follow-ups I had promised my client. Additionally, when clients have product questions that I need to reflect on or get more details from my team, I can go pull the snippet where the client described their issue and share it directly with the right individuals to get help. SO HELPFUL! Now I never miss a beat.
What do you dislike about the product?
It is very obvious to client's that they are being recorded, but Gong provided a great talk track for sharing why we are recording them and I have not had one client have an issue with it.
What problems is the product solving and how is that benefiting you?
Time efficiency and improving my ability to keep clients happy
Recommendations to others considering the product:
If you are worried about being recorded, don't be!! The value far outweighs any fear and I am so happy being able to look back on calls and remind myself of things.
I have never improved my customer calls this quickly before
What do you like best about the product?
Sharing the calls with those clients you just talked to, seeing the text to see how many words you use too much, going over your calls with your boss to find some points to work on.
What do you dislike about the product?
Sometimes my calls don't get synced with gong
What problems is the product solving and how is that benefiting you?
Eliminating my use of transition words, helping my speed and annunciation, and also being able to correct my flow and improve it.
Work Life... Simplified
What do you like best about the product?
As a daily user of this product, I, personally, love to see how Gong takes the calls I have with my students and spits out tons of information relevant to my conversations. I get to see how long my calls are, the percentage of time I was talking versus the student, transcripts of the conversation, and allows me to submit the call to my manager for feedback. Up to this point, I had not seen a program like this. After each call I had been left guessing about all of the data when Gong actually GIVES me all of the data pretty quickly. This has helped me improve my coaching skills, which will eventually improve my paycheck.
What do you dislike about the product?
I have not discovered anything I don't like yet.
What problems is the product solving and how is that benefiting you?
I am starting to notice the calls that I talk too much on. I can see this when looking at the percentages. When my adrenaline is not up while engaged in the call, I can calmly go back and look at how I did. This helps me to prepare for future calls.
Recommendations to others considering the product:
none at the time
Easy to use, navigate, and listen to.
What do you like best about the product?
Accessibility and quality. I like that you can follow the calls based on content.
What do you dislike about the product?
Sometimes search results don't show up as hoped for.
What problems is the product solving and how is that benefiting you?
Learn how to go about sales calls.
Very innovative and intuitive tool
What do you like best about the product?
Gong gives you powerful visibility into your customer conversations. It automatically records and analyzes your sales calls and meetings. With Gong, you can: 1) Dramatically improve your teams sales effectiveness. 2) Win more deals, keeping every deal on a path to close.
What do you dislike about the product?
This is a great tool but kinda expensive compared with other similar tools. ... I have no bad feedback.
What problems is the product solving and how is that benefiting you?
Better visibility about current deals in the pipeline.
Awesome platform and very user friendly
What do you like best about the product?
I love being able to visualize who speaks when on the video
What do you dislike about the product?
nothing! really great platform. would love better transcript of the talk thought.
What problems is the product solving and how is that benefiting you?
really easy to share videos with teammates. benefits are quick ramping of newbies.
Very easy to use
What do you like best about the product?
It is fast, efficient and very easy to use.
What do you dislike about the product?
Nothing at the moment. It is very easy to navigate
What problems is the product solving and how is that benefiting you?
I listened to my calls, and see what I'm doing wrong or saying wrong. It helps me to improve my tonality as a sales rep.
Way better than Chorus
What do you like best about the product?
easy to track weekly calls by teams, very seamless to navigate
What do you dislike about the product?
sometimes it takes time for calls to log, like up to 30 mins
What problems is the product solving and how is that benefiting you?
learning by listening to peers
showing 2,771 - 2,780