Gong
Gong.ioExternal reviews
6,526 reviews
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Fantastic Sales Intelligence
What do you like best about the product?
Gong isn’t just a “record my meetings” tool. Between the transcription and statistics (questions rate, etc) we run part of QBRs out of this thing. Really innovative stuff.
What do you dislike about the product?
The transcription is spotty at times. I’m sure this will continue to evolve.
What problems is the product solving and how is that benefiting you?
Gong provides us real intelligence and statistics relative to our sales process.
Excellent Training and Development Tool
What do you like best about the product?
The automation that Gong will join every client call automatically.
The transcript that is created.
The ability to tag team members.
The transcript that is created.
The ability to tag team members.
What do you dislike about the product?
Not really any major downsides to the tool although sometimes can take time to find a specific call if it is older.
What problems is the product solving and how is that benefiting you?
The fact that all client calls are now recorded means if you miss anything you can easily go back and listen to the call again to help write better follow-ups and have better second calls.
It is also a great training tool for new people to learn a pitch without having to wait to join scheduled client calls.
It is also a great training tool for new people to learn a pitch without having to wait to join scheduled client calls.
Recommendations to others considering the product:
This is a great tool for monitoring your own or your teams calls and works well in a sales and also training environment. I would highly recommend this tool.
The best UI/UX in the Revenue Intelligence space!
What do you like best about the product?
UI/UX. The most user-friendly and seamless experience in their space
What do you dislike about the product?
The transcript can be off sometimes. yep.
What problems is the product solving and how is that benefiting you?
Constantly evolving my sales process and conducting thorough follow-ups. Setting concrete next steps I can contribute a huge part of that to Gong.
Recommendations to others considering the product:
Gong is on another level in comparison to the other players in the space!
Useful Tool For Customer Success
What do you like best about the product?
Transcription of recorded conversations - it’s like an automated way to keep records of follow up requests.
What do you dislike about the product?
Very little to dislike, although I would like to see more recording automation options for mobile communications.
What problems is the product solving and how is that benefiting you?
The most important business problem, which is ensuring Customer Satisfaction.
Gong saves me so much note taking time; helps me focus during a call
What do you like best about the product?
I like that I don't have to waste time and focus on taking notes. I like that I can focus on the customer and reference the call at any time.
What do you dislike about the product?
The search functionality is a bit weird sometimes. It's not consistent. It's also hard to understand performance metrics.
What problems is the product solving and how is that benefiting you?
Sales training.
Recommendations to others considering the product:
Watch a training vid
Gong is the best
What do you like best about the product?
transcripts and how the call voice goes from one earphone to another depending on who is talking
What do you dislike about the product?
nothing I can think of. Gong allows me to review calls to improve workflow
What problems is the product solving and how is that benefiting you?
how to improve quality of my calls and to review any information I might have missed
Recommendations to others considering the product:
not at the moment
Easy to use
What do you like best about the product?
Gong is easy to integrate with Zoom and has an awesome AI feature to understand different sections of calls.
What do you dislike about the product?
Nothing horrible to report. I would prefer if it allowed you to share a webpage with your call.
What problems is the product solving and how is that benefiting you?
We're using Gong to evaluate sales calls.
Gong!
What do you like best about the product?
The ease if call recording is one of the best features.
What do you dislike about the product?
Some of the call recording/syncing has taken a bit to get used to, but pretty minimal.
What problems is the product solving and how is that benefiting you?
Call habits, key words/phrases, customer interaction, response time, talk percentage. So many different things I have never analyzed before that have definitely benefited my calls!
Gong is fantastic for Sales Engineers
What do you like best about the product?
Ability to quickly review calls and "tag" folks for questions. Gong accelerates digestion of customer questions/points
What do you dislike about the product?
So far very happy with Gong, but sometimes when I'm tagged I don't get an email alert (sometimes work sometimes does not)
What problems is the product solving and how is that benefiting you?
Record calls, review sales process, and share best practices
Great tool
What do you like best about the product?
I like to be able to go back and listen to my calls to see what I could have done better. In addition, I like to be able to listen to my coworkers calls to hear their talk tracks to help my sales pitch
What do you dislike about the product?
Inconsistency with upload time of the calls.
What problems is the product solving and how is that benefiting you?
Be able to gain insight on others talk tracks and receiving feedback from my manager
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