Gong
Gong.ioExternal reviews
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Gong is dope!
What do you like best about the product?
ability to access all Demos and check out my history
What do you dislike about the product?
Privacy settings should be easier to input... dont want everyone having access to all of all of my calls
What problems is the product solving and how is that benefiting you?
Improving on my calls
revenue intelligence they promised...
What do you like best about the product?
there's so much data to draw insights from: the videos and all they contain, the text transcript, the comments from colleagues on particular parts of the conversation?
What do you dislike about the product?
privacy - it's hard to get around this one. to run this you need a client to agree to the recording, obviously. this is not acceptable to all clients, obviously.
What problems is the product solving and how is that benefiting you?
all three of the items they promised: deal understanding, market understanding, salesforce understanding.
Gong has been a game changer in the way we improve our sales process and rep ramp time
What do you like best about the product?
The fact that new starters, sales and otherwise can join the business and get an instant handle on how we run our process and what challenges our prospects have. Furthermore, our topics insight are now kicking in and we can see which calls are successful vs where we need improvement and why.
What do you dislike about the product?
Honestly, nothing. Gong has been fantastic for us from the minute we started using it and is getting more valuable every single day. I'd highly recommend to anyone with a sales team.
What problems is the product solving and how is that benefiting you?
We have managed to increase our qualified pipe by 300%. Sales velocity has increased. Reps ramp time has reduced. We also rely less on top of the funnel as close rates are now through the roof.
Best Selling Tool
What do you like best about the product?
I like how everything is recorded, including talk ratios, prospect/customers times spent talking, etc. It is really helpful when trying to improve selling skills.
What do you dislike about the product?
Sometimes I forget what I quote my prospect and Gong disables recording numbers. I understand why they do that but sometimes it is a pain.
What problems is the product solving and how is that benefiting you?
As a salesperson, I have realized I talk way too much and take over conversations. Gong was able to show me this by showing talk ratio, etc. I have been working on bringing my talk time down.
Recommendations to others considering the product:
If they are looking for a critical selling tool to help them achieve to become better at their careers, then Gong is a for sure tool to have!
Gong is fantastic for efficiency!
What do you like best about the product?
Gong creates a transcript for each call and groups discussion topics together. This makes it easy to go back and look into certain details that were discussed so that I can more efficiently follow up. The transcript feature is great, conversation topics are even better, and the whole process is automated so I don't even have to worry about whether each call is will be transcribed or not.
What do you dislike about the product?
While the transcription is very good, there is some room for improvement (some mistranslated or misattributed areas). I'm sure that this will continue to improve over time, however.
What problems is the product solving and how is that benefiting you?
Gong saves time. I spend a lot of time on calls with customers and often need to go back and review all the topics that were covered so that I can follow up. Gong makes this easy. The discussion is split into discussion topics to make navigation quick and the transcript allows me to quickly scan and reacquaint myself with the information that is needed. It also allows me to be more present on calls and spend less time focusing on taking notes.
Recommendations to others considering the product:
Consider how much time you spend review past calls. If it is a time-consuming ordeal, definitely consider Gong. Also consider Gong if your organization needs greater visibility and transparency around customer conversations.
Great System for Accountability and Support
What do you like best about the product?
I like receiving task lists so I can be sure I don't miss what I owe my customers.
What do you dislike about the product?
Sometimes the recording message will interrupt the beginning of the conversation with the customer. There is a slight delay of the recording starting at times.
What problems is the product solving and how is that benefiting you?
Keeping up with tasks needing to be completed and reminding myself of conversations had with clients so that I can best serve their needs.
Recommendations to others considering the product:
Do it! It is very helpful.
Gong makes collaboration easy!
What do you like best about the product?
Great collaboration tool. Easy to use. Good for Global teams.
What do you dislike about the product?
I sometimes have a difficult time finding the calls I am looking for.
What problems is the product solving and how is that benefiting you?
Centrally located repository of all of our calls.
Recommendations to others considering the product:
This tool makes it very easy to work with team members no matter where they are located. You can go back and review old calls to refresh. It will give you full annotated scripts of everyone that speaks. You can see how much screen time is used, how much talk time, who specifically is talking and who wasn't. You can add comments inline on the recording to collaborate with your team. You can also share it with customers or prospects without the added managerial tools. Great tool!
Incredibly helpful for CSM team!
What do you like best about the product?
Quality audio/video recordings - making it easy to focus on your customers.
What do you dislike about the product?
Sometimes the Gong recorder hops in very late if it's a last minute session you've created.
What problems is the product solving and how is that benefiting you?
Gong allows us to focus on our customers and not feel like we have to write down every note or next steps.
Gong makes me a better account executive!
What do you like best about the product?
Hugely time-saving! I don’t have to take notes like I used to, and I can watch how others on my team conduct calls so that I learn from how they do things. I also love that it allows me to have the precise language that my prospects use, so I can integrate that back into future communications and ensure we're really aligned.
What do you dislike about the product?
Honestly I can’t think of any downsides.
What problems is the product solving and how is that benefiting you?
Gong helps me understand where I’m on point and where my approach is falling short. A direct record of each of my calls is the most honest and accurate reflection of how well I’m performing. Gong has helped me adapt in an accelerated way.
Recommendations to others considering the product:
Make use of tutorials and listen to calls regularly to learn.
Top tool for sales development
What do you like best about the product?
Reviewing of calls and analytics of my team
What do you dislike about the product?
Takes little while to customize the reports
What problems is the product solving and how is that benefiting you?
I know who on my team is applying my Sandler sales coaching. I can coach my team on deals that day with recording. I also can track progress and Eliminate risk in my forecast
Recommendations to others considering the product:
It’s powerful and must have for sales development
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