Gong
Gong.ioExternal reviews
6,526 reviews
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Excellent Sales Insight
What do you like best about the product?
Gong has been incredibly helpful in our remote sales world. It has allowed me to coach and help our team, despite not being in meetings. The Trackers alert me when key words or competitors are mentioned, and having the ability for the team to "tag me" in certain parts of conversations to review is efficient and impactful.
Our CSM Byron is great too! Always willing to help and guide us.
Our CSM Byron is great too! Always willing to help and guide us.
What do you dislike about the product?
I wish the time that the daily email notifications were sent could be adjusted so they could be in my inbox earlier in the day.
What problems is the product solving and how is that benefiting you?
Problems solved: ability to coach in a remote sales environment, ability to see concise pipeline, including communication cadence in a single screen.
Benefits realized: Ability to share snippets of calls with clients, ability to use Gong as a training resource, ability to share discovery information cross-team to help setup onboarding, etc
Benefits realized: Ability to share snippets of calls with clients, ability to use Gong as a training resource, ability to share discovery information cross-team to help setup onboarding, etc
How did I coach my team before Gong!
What do you like best about the product?
Gong is the real deal! The ability to listen to my team's calls is great! The ability to have "Triggers" tell me what calls to listen to is even better. I also can listen to call by disposition which saves me a lot of time searching for the right call to listen to.
What do you dislike about the product?
There is nothing to dislike about this product.
What problems is the product solving and how is that benefiting you?
I know have the ability to look at my team's metrics and make the assumption of the coaching that is needed and verify it by listening to calls.
Gong- A Leader for Revenue Generators!
What do you like best about the product?
I love that Gong has a superior product that provides much needed sales insights especially in this remote work environment. Their thought leadership is also so refreshing! You can learn a lot about sales best practices without even buying their product.
What do you dislike about the product?
There are so many ways to use the platform, I need to send more time learning the exact use cases I want to use it for.
What problems is the product solving and how is that benefiting you?
Understanding team gaps and challenges. The ability as a manager to be in multiple places at once.
Recommendations to others considering the product:
Creating a recording library of best in class calls is a great way to use the software
Game Changer!
What do you like best about the product?
I love being able to listen back to my calls to see what worked and what didn't. It's amazing and has helped me improve so much already!
What do you dislike about the product?
If I had to pick one thing, it would be having to say on a recorded line
What problems is the product solving and how is that benefiting you?
I'm able to see what I could have done differently and implement that in my future calls.
Recommendations to others considering the product:
USE IT! It's so awesome and I love getting to listen to my teammates calls especially now that we're wfh.
Can't get enough of that GONG!
What do you like best about the product?
As a consultant who performs call reviews on behalf of sales teams, it is unbelievable how much Gong makes my life easier to conduct these reviews, and then also coach the reps afterwards.
Previous to Gong, I would type up my call notes in a google doc and as part of that try to eyeball-measure how much of the call they spent talking vs listening, or spending on the screenshare versus talking pricing, etc.
Gong lines all this up before I even go into review, AND when I enter my notes, the rep gets the info in real time, so they don't have to wait 2 weeks for a scheduled review meeting, they can start improving immediately.
Previous to Gong, I would type up my call notes in a google doc and as part of that try to eyeball-measure how much of the call they spent talking vs listening, or spending on the screenshare versus talking pricing, etc.
Gong lines all this up before I even go into review, AND when I enter my notes, the rep gets the info in real time, so they don't have to wait 2 weeks for a scheduled review meeting, they can start improving immediately.
What do you dislike about the product?
I wish the quality of the recordings (like actual audio and video quality) would carry over better into Gong. it's low def where it could be more high def. Though I have heard they have native zoom integration now which should fix this issue.
I also wish there was a way to attribute the calls easier. Sometimes if the SDR books the demo call, the stats get tracked back to the SDR's profile instead of the AE's
I also wish there was a way to attribute the calls easier. Sometimes if the SDR books the demo call, the stats get tracked back to the SDR's profile instead of the AE's
What problems is the product solving and how is that benefiting you?
I'm helping sales teams recognize areas for improvement, it's helped some reps hone their soft skills, and for other reps had direct impact on their close rates.
Recommendations to others considering the product:
The product keeps getting better -- get on board!
Insanely helpful tool for Product Managers and Sales/Solutions Engineers
What do you like best about the product?
My favorite parts of Gong are 1) the way it notifies me when certain triggers are met (for example, any time a sales rep talks about "roadmap") and 2) how easy it makes it for me to go and review customer call recordings, getting to the specific point where a customer asked a question. That makes prepping for follow-up calls a *lot* easier, and it means I can support our sales team with more relevant information when I join.
What do you dislike about the product?
Having the Zoom "Notetaker" join all your calls can take some getting used to.
What problems is the product solving and how is that benefiting you?
I get better context around customer needs and requests without having to join every single call. It makes customer calls much more value-dense, since more people are able to extract what they need from those calls, and it doesn't feel like pulling teeth to get that information.
Gong is a very efficient product. It allows you to capture many metrics that are extremely useful.
What do you like best about the product?
The recording and producing of transcripts.
What do you dislike about the product?
I dislike the fact that I cannot print the transcript from GONG. You should be able to save and print the transcript.
What problems is the product solving and how is that benefiting you?
The benefit that I gain is that fact that I can immediately identify and extract the probing questions that were asked.
Recommendations to others considering the product:
Highly recommended for any organization that employs a sales team. It truly provides an opportunity to capture genuine activity.
Essential product for sales leaders to manage global teams
What do you like best about the product?
Gong took the sales calls analytics to a whole new level. The ease of use of the product and the ability to break each call into different blocks.
What do you dislike about the product?
Reporting should be stronger in my opinion.
What problems is the product solving and how is that benefiting you?
Managing channel and sales teams. Tracking calls. Sales database
Gong
What do you like best about the product?
Super easy to go back and listen to your calls with customers and see what you could have improved, or learn what went really well!
What do you dislike about the product?
Need to actively remember to use this, and push others in your team to use it. Hard to drive use throughout an organization.
What problems is the product solving and how is that benefiting you?
Discovery calls, customer discussions, etc.
Greatest Sales Tool In My Tech Stack
What do you like best about the product?
Automatically joins and records my calls
Allows me to skip around to different parts of the recording (times, specific speakers, topics, etc)
Allows me to send specific snippets of the recording to customers
Saves time on taking super detailed notes so I can spend more time actively engaged with the prospect
Working remote, it has been a must-have as a training tool
Allows me to skip around to different parts of the recording (times, specific speakers, topics, etc)
Allows me to send specific snippets of the recording to customers
Saves time on taking super detailed notes so I can spend more time actively engaged with the prospect
Working remote, it has been a must-have as a training tool
What do you dislike about the product?
Nothing yet. It has met or exceeded my expectations
What problems is the product solving and how is that benefiting you?
Remote Sales Trainings
Deal Strategy
Deal Strategy
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