Gong
Gong.ioExternal reviews
6,526 reviews
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Gong makes me more efficient in meetings
What do you like best about the product?
integration with salesforce/ troops
reminder after call that the call has happened/ to review
ability to send recording to my manager to fill her in if she missed an important call
reminder after call that the call has happened/ to review
ability to send recording to my manager to fill her in if she missed an important call
What do you dislike about the product?
nothing that I can think of, if there is a way to get out of people going to Gong beforejoinin the zoom meeting to make it more seamless, that would be ideal
What problems is the product solving and how is that benefiting you?
efficiency/ more likely to log a call f it was logged on Gong and I get a notification
better salesforce hygiene
better collaboration from being able to share a call with people who were not in the room originally
better salesforce hygiene
better collaboration from being able to share a call with people who were not in the room originally
Gong is helpful for coaching and listening to customer calls
What do you like best about the product?
It is easy to use and find calls for myself or the team.
I like receiving emails from my past and upcoming calls.
The playback quality is great!
I can easily share call links with customers and team members.
I like receiving emails from my past and upcoming calls.
The playback quality is great!
I can easily share call links with customers and team members.
What do you dislike about the product?
The call transcripts could always use improvement for accuracy.
What problems is the product solving and how is that benefiting you?
Review my calls for personal coaching and feedback.
Helps our team share important calls with customers.
Access to sales calls to know and understand what was discussed during the sales process.
Helps our team share important calls with customers.
Access to sales calls to know and understand what was discussed during the sales process.
Recommendations to others considering the product:
You can listen to calls and view information shared during the call. It's insightful and helpful when analyzing and sharing calls. High recommend to customer success teams too.
Great insights. Gorgeous summaries. Easy sharing. Perfect product in every way I've observed.
What do you like best about the product?
I love the recordings, the transcripts, the easy sharing, the account summary, the keyword identification, the call structuring...it's a wonderfully excellent product.
What do you dislike about the product?
Can't think of a single thing. I'm a super fan.
What problems is the product solving and how is that benefiting you?
Sales coaching. Conversation intelligence. Account planning.
Gong makes both individual and team work easier and better.
Gong makes both individual and team work easier and better.
Love Gong!
What do you like best about the product?
It is very good for training and learning at a new org. I started new at my company and Gong was very helpful to learn from my teammates, especially while not being in the office. I've used Gong at other organizations as well and have nothing but great things to say. Very good UI! The CEO of Gong is very cool as well and I enjoy following him on social media. Smart guy with a strong vision for the company. Compared to the competition, Gong is far more superior in delivery, support, and user friendliness. When I first used gong years ago, I couldn't believe how helpful it was. My calls instantly became better. The team grew stronger, and we learned a lot about each other and from our experiences.
What do you dislike about the product?
There are no downsides of the platform. Very happy.
What problems is the product solving and how is that benefiting you?
Mainly training and learning from others. It has helped me pick things up quickly joining a new organization during a time of remote work. Very helpful. Big fan of Gong and the whole organization. Great mission and people.
Recommendations to others considering the product:
I would say that you should always use the platform. No matter what the call is for!
Amazing product for onboarding
What do you like best about the product?
The ability to watch all of my peers calls on demand. The transcript feature is also really helpful to learn pitches and use them for notes on future calls.
What do you dislike about the product?
There's nothing that I have found with Gong that I dislike up to this point.
What problems is the product solving and how is that benefiting you?
I joined a new startup company with no formal onboarding process. By being able to listen to past calls, and new calls as they happen, I was able to ramp very quickly and learn what talk tracks resonate with prospects.
Recommendations to others considering the product:
If you're trying to grow your sales team, or better manage remote workers, this is it.
Incredibly helpful analytics!
What do you like best about the product?
The insights and tools are so valuable!!
What do you dislike about the product?
No downside, but there is much to explore
What problems is the product solving and how is that benefiting you?
Gong allows for incredibly helpful analysis of so many aspects of calls, so it's a powerful tool to help shape decisions and tactics, both small and large.
Recommendations to others considering the product:
Take time to explore all the features and tools to maximize benefits!
Put the pen down and focus on the important information you want from a call
What do you like best about the product?
I can re-listen , look up and find important details I need to plan my next move with a client.
What do you dislike about the product?
There is not too much downside to Gong. Only issue is maybe some of the transcriptions and words get mixed up.
What problems is the product solving and how is that benefiting you?
The biggest benefit is to hear my self back and learn how to craft talk tracks better.
Great product - helps with training
What do you like best about the product?
The tags in the recordings are helpful. They can help you understand and quickly go back to key parts of the video without having to hunt for it yourself.
What do you dislike about the product?
Seems to always log me out even when I'm using it. Wish I could have the option to stay logged in.
What problems is the product solving and how is that benefiting you?
Recording sales calls for training and to help our opps team know exactly what was promised and said to potential clients.
The Great Gong
What do you like best about the product?
Super user friendly. Great insights post-call.
What do you dislike about the product?
Recording in the beginning telling customers they're being recorded. It's klunky and seems unprofessional depending on the context of the call. Please optimize that alert!
What problems is the product solving and how is that benefiting you?
Customer insights /w other teams, sales insights, shared learnings, efficiency when you can't make a call - you can read the transcript or listen to the call.
Recommendations to others considering the product:
Great product, buy it! Customer service is excellent.
Fantastic Product, highly recommend
What do you like best about the product?
Gong is very user friendly and is a very innovative product. Its a great way to learn and perform better in Sales and Customer Success. I love the feature that transcribes your words after the meeting has ended. It is easier to read the key points of a meeting rather than having to listen to the whole thing again if you are short on time.
What do you dislike about the product?
There is not anything that comes to mind that is a dislike. Perhaps a less annoying sound when notetaker enters into the room.
What problems is the product solving and how is that benefiting you?
Notetaker, sales call reviews, reminders for future meetings, transcriptions, meeting data.
Recommendations to others considering the product:
not at this time.
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