Gong
Gong.ioExternal reviews
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Great tool for real insights from real conversations
What do you like best about the product?
Due to COVID-19 it has been difficult for us to spread the knowledge of whats working In this remote environment. Our wins are being done in silos and it is difficult to get feedback on our calls as we are no longer in the same room with each other. As a Sales Development Representative, Gong is a great tool for getting feedback on my cold calls from my manager and see how other reps differ in their approach. I also use it for note taking purposes as I can go back and get information I couldn't pick up the first time around during our external calls. I am able to take more detailed notes, and then use those notes to widen our footprint within each accounts. The transcript function works great, it allows me to control - f to find key points when I want to go back and look for specific points the prospect was talking about. It is also nice that it can separate who is talking so I know when to skip around and focus on when the prospect is talking rather than if I or my Account executive is.
What do you dislike about the product?
No outstanding issues with Gong at the moment,I am happy with my experience thus far. Sound quality and UI are better than other recording tools out there. However I am an end user with only limited permissions, mainly focus on recording for cold calls, recording external meetings, and coaching and development.
What problems is the product solving and how is that benefiting you?
Especially in this remote environment with all that is going on right now due to COVID-19, giving feedback on calls is important as we are no longer making them in the same room. It has allowed us to make improvements as a team overall in our cold calling skills. Gong has helped us make specific coaching improvements to different reps on our team, allowing them to develop their skills further and hone down our messaging down to persona, industry, authority level, etc. Our product team also likes Gong as it allows them to get real time feed back from customers. It gives insights about what they like about our platform, it tells us what they do not like, it tell us what problems prospects are facing so they can help direct where they want to go.
Recommendations to others considering the product:
Gong is only as good as the work you put into it, for you to get the most value out of gong make sure your reps are using the recording functions to its fullest extent and that your leadership and managers are checking the recordings on a regular basis. it is also good for your reps to get in a daily habit of looking back at their recordings so they can understand how they sound on the other end.
Perfect Sales training tool
What do you like best about the product?
Listening to previous calls before follow up calls to bring me back to where we left off.
What do you dislike about the product?
That it actually says "this call is being recorded". Sometimes catches people off-guard.
What problems is the product solving and how is that benefiting you?
Tons of sales training. Listening to people's sales pitches and objection handling.
Recommendations to others considering the product:
none
Gong For Sales
What do you like best about the product?
Gong is incredibly useful. One of the best tools we have. Great for feedback, roundtable discussions about pitches, and for accountability and transparency.
What do you dislike about the product?
The dictation to the written transcript is really off. Needs to be improved as it's hard to try and read when half of the words are incorrect.
What problems is the product solving and how is that benefiting you?
Being able to hear other team members pitches, being able to listen to my own calls and improve, being able to listen to my calls with my manager and discuss strategies around it.
Fantastic tool for sales, product, marketing, and leadership
What do you like best about the product?
- Integrates with all the tools I use to communicate externally (phone, zoom, etc.)
- Provides incredible insights about what I'm doing or not doing on calls and how it relates to what I'm trying to achieve
- Adds value at every level of the organization
- Provides incredible insights about what I'm doing or not doing on calls and how it relates to what I'm trying to achieve
- Adds value at every level of the organization
What do you dislike about the product?
I can't believe I'm saying this about a software product but nothing? I'm sure I could nitpick and find something but overall it's been nothing but positive for me.
What problems is the product solving and how is that benefiting you?
- Sales training/enablement
- Game-tape: being able to listen back and see what happened so we can plan accordingly
- Product development/marketing - what are customers saying/asking?
- Saves me if I missed a note, transcriptions and ability to search within is game changer
- Game-tape: being able to listen back and see what happened so we can plan accordingly
- Product development/marketing - what are customers saying/asking?
- Saves me if I missed a note, transcriptions and ability to search within is game changer
Recommendations to others considering the product:
Use in more than just sales. It's incredible valuable for product, marketing, and executive leadership
Best in Class
What do you like best about the product?
Super simple user flows and a really great way for you to engage every team member. The automation elements are easily accessible and new users can get 80% of the platform value without much training as a result. CSMs are great, sales people are great, and the company culture (from the outside looking in) makes you want to work with them.
What do you dislike about the product?
There is a lot of power in this platform and I feel I am only tapping into 80% of it. More of that is based on my own time so (this is a very nitpicky wishy want) it would be cool if we could get a usage score / implementation score so that we could know if we are truly getting everything out of it or if there is work to be done.
What problems is the product solving and how is that benefiting you?
Massive insights into deal intelligence, SDR coaching quick and timely + better onboarding and ramping by making our best calls and reps accessible without taking away selling time.
Recommendations to others considering the product:
Look around but know that it's the best.
The insights in real time, to help you grow!
What do you like best about the product?
That I can immediately come and listen to my calls and compare my stats to what is working. I also love the breakdowns, transcripts and ease of use.
What do you dislike about the product?
Hearing myself, that other can hear me. I would prefer that I was able to choose who can listen.
What problems is the product solving and how is that benefiting you?
I am able to reflect and implement better ways to do things.
Recommendations to others considering the product:
use it daily, make it part of your day to day
It's for anyone who takes virtual calls! the best thing since sliced bread
What do you like best about the product?
The share feature for colleagues vs clients, link expiration feature (keeps my clients on their toes to keep up the momentum and review the call in a timely manner), the comments feature, snippet highlights- wow those snippet highlights especially being able to not only cursor highlight but also enter in the exact minute and second so that you can highlight wins, issues, action items, filter out the fluff, etc. The team analytics dashboard. I walked my team through the dashboard on a peer call review (we have bi-weekly call "roasts")--they loved it! It's a great coaching tool and keeps the team motivated and thinking about our professional development. It can be high-level but you can click into the charts for granular views and see the call data source. I haven't used the coaching feature but I do love that it exists.
What do you dislike about the product?
I used to love that it highlighted who was talking but pre-zoom integration it doesn't list everyone but not sure who it chooses, perhaps those who weren't on the invite but joins the call or only the first few people who accept the invite? I do wish I knew about Gong is in all my previous jobs. They need to get the word out there. one thing, wish it could highlight "other person(s)" talking when they're on a single line together or even when they weren't on the original call invite. Post-zoom integration, we started seeing less identification of the callers and not sure why but that's our IT's issue to troubleshoot since they set it up. The transcript and dashboard aren't 100% accurate but I imagine *crossing fingers* this technology improves over time as it collects more data. They're both genius features highlighting great metrics and I hope that there is investment in its accuracy enhancement. Productivity wish/dream: the ability to bookmark and annotate the caller highlights while on a call and then getting a transcript of THOSE conversation clips I bookmarked with notes I made. If you gave me the option to integrate THAT specific transcript to a specific field in Salesforce, it would give me the biggest headstart on my notes--and then you can take all my money.
What problems is the product solving and how is that benefiting you?
able to review calls, can share calls with clients for them to reference so they can rest easy and take full advantage of focusing on a productive call rather than stopping to write notes on everything I say, have an idea of who was talking, easily provide others a visual reference and context of what happened during a call, tune into things that were overlooked, keeping tabs on calls, seamless integration w your calendar, team activity stats allow you to scale coaching, conversational intelligence
Recommendations to others considering the product:
no one at our company dislikes using Gong. If you want your calls recorded, hands down, use Gong. Scrap the zoom recording and stop living under a rock :)
User friendly & detailed overview of your calls
What do you like best about the product?
I love how accessible Gong is. The stats that are provided for every call and suggestions make it easy for me to improve my skills as a salesperson.
What do you dislike about the product?
It would be nice to be able to filter calls by date easier.
What problems is the product solving and how is that benefiting you?
I am able to listen to my calls and hear where I am uncertain during a pitch and can recognize where I may have lost the client. I am benefiting from the suggestions between asking questions or the longest monologue.
Recommendations to others considering the product:
Definitely give it a try to improve your own skills. You can really analyze each call with the transcript and the suggestions that Gong provides
Invaluable tool
What do you like best about the product?
While it can be hard to hear yourself as a recording, it's an absolutely essential tool for inside sales. You can hear in your tone, in your prospect's tone what emotions or energies are being brought to the call. As for the transcript, I enjoy reading the exact things that were said in a call, so I can track which questions are better than others. I feel like Gong has helped me level up as a salesperson in a way I couldn't do if I didn't have it. It's helped me out of slumps, as well. If you listen to calls that had gone well before, it can help you get back on track.
What do you dislike about the product?
Don't like new display for the transcript
What problems is the product solving and how is that benefiting you?
Definitely solving problems with where my process is breaking down. It's helped me close more business.
Super Helpful and User Friendly
What do you like best about the product?
We've never used any kind of revenue intelligence platform before this, and I've loved how easy it is to navigate the platform and get an immediate solution to our problems around time/resources for coaching and sharing knowledge. The team at Gong is friendly and supportive, the help library is extensive, and most of the time I can just figure things out on my own because of how intuitive the UX is.
What do you dislike about the product?
It's unfortunate that topics take six months or so to develop. I understand why that is, but as a Sales Manager at a start-up I'm always looking for ways to justify spending and I have a feeling this could seal the deal for a renewal. I just don't know yet (we're three months in).
What problems is the product solving and how is that benefiting you?
First, I manage a team of 12 reps and it was impossible to coach each rep. I find myself being able to work with each rep now consistently, and have plenty of data points and visualizations to guide our conversations. Second, it's been extremely helpful in scaling up new reps. Prior to Gong, we used to try and download good demos and store them in G-Drive. Very manual. Now, everything exists in Gong and it is such an incredible benefit to be able to search through entire conversations by specific words, trackers, etc. The whole team loves it, and feels more in charge of their learning.
Recommendations to others considering the product:
It's been fantastic. We're pretty autonomous and have really been off and running since we got into the tool. The customer success team is great during implementation and it won't be long before you get immediate returns.
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