Gong
Gong.ioExternal reviews
6,455 reviews
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All-around great product!
What do you like best about the product?
From coaching to deal management, Gong does it all. Easy to use once you know what to look for. Integrations are top notch as well
What do you dislike about the product?
Gong can do so much that it's easy to get lost.
What problems is the product solving and how is that benefiting you?
One place to go for coaching, deal/oppty management, and notes!
A very useful tool for keeping on top of things
What do you like best about the product?
Love the reminders for follow ups and the AI generated call summaries. It saves me a lot of time. About to start using Engage in our day-to-day so looking forward to exploring more features.
What do you dislike about the product?
A really minor thing - but as you are a global platform, it'd be good to have the option to change the currency sign. We operate in £ and not $ so it can be slightly confusing.
What problems is the product solving and how is that benefiting you?
Time saver and also coaching tool
Gong is Simple,Intuitive and Impactful..it’s 100% the best!
What do you like best about the product?
I like how it has made it easy for us to record our sales and customer success such as meetings.
Has also made it easy for us to track activity that are on deals.
Great for hosting our training videos internally and allowing for collaborative call feedback .
Has great customer suppport!!
Has also made it easy for us to track activity that are on deals.
Great for hosting our training videos internally and allowing for collaborative call feedback .
Has great customer suppport!!
What do you dislike about the product?
Gong is a great platform with actionable insights and amazing customer support..nothing that i dislike towards it!!!
What problems is the product solving and how is that benefiting you?
It has helped us to measure productivity of our team!
Great tool, must-have for sales
What do you like best about the product?
Not having to focus on note taking, going back to calls that were weeks ago to refresh memory, auto summaries, and the clipping function.
What do you dislike about the product?
It does miss a call here and there which skips the recording, not sure the reason why but could be due to the account setup and not the call software itself. Not sure
What problems is the product solving and how is that benefiting you?
Note taking, call recording, customer feedback
I Highly recommend Gong!
What do you like best about the product?
Like how it has helped our sales and marketing department to collect feedback from customers so as to boost our sales.
Has made it easy to configure with CRM.
Customer service is amazing!
We can easily share recordings with it.
Also it has made it easy to share calls internally and externally.
Has made it easy to configure with CRM.
Customer service is amazing!
We can easily share recordings with it.
Also it has made it easy to share calls internally and externally.
What do you dislike about the product?
Overall i had positive experience with Gong..nothing that I dislike towards it!
What problems is the product solving and how is that benefiting you?
Transcript's the calls well.
It boosts our sales
It boosts our sales
Get Time Back in Your Day
What do you like best about the product?
My favorite features is the meeting recording with transcriptions and now, meeting summaries and overviews. As a CSM, Gong also helps make sure I didn't miss any important action items to follow up on. The new AI features are a time saver as well, crafting a draft email I can send to my customers as a follow up. I've also used Gong to search my colleagues' calls for specific items or points of discussion. Finally, I love that it's so easy to create and share snippets of calls. This is so helpful to share with support when a customer brings up a technical troubleshooting question on a call or to share with people managers when a colleague is praised by a customer.
What do you dislike about the product?
The AI tools are helpful, but overall I find I don't like the meeting summaries for email follow up as much as some other AI tools. I find I either have to heavily edit the emails Gong AI writes for me or it's often more effective to copy the meeting notes/overview and use another AI product to write the follow up email.
What problems is the product solving and how is that benefiting you?
I love the security of knowing Gong is recording my calls and generating a transcript with a summary and list of action items. I can spend less time taking my own notes and more time focused on engagement with my customer.
AI for this tool is a game changer!
What do you like best about the product?
I have been able to take my calls to the next level as I can focus on the call and what my customers are sharing fully, instead of taking notes.
With the new AI fuctionality you can ask questions around objectives, strategy, timelines and get the answers you need in seconds!
With the new AI fuctionality you can ask questions around objectives, strategy, timelines and get the answers you need in seconds!
What do you dislike about the product?
It is being a bit biase with my accent. I am not native speaker and in some calls the transcript gets automatically translated to Spanish which I haven't spoke a word of it on those customer calls. This means that I am not that keen on others seeing my calls or being shared. Please fix this as the tool is amazing.
What problems is the product solving and how is that benefiting you?
It is allowing the organisation to learn from each others, be able to review calls and revisit calls that have a lot of strategic value.
Great and easy to use platform. Very Modern looking.
What do you like best about the product?
I like how easy to use it is. It now has some nice AI features and funcionality which is really beneficial. It has a lot of integration otpions too.
What do you dislike about the product?
I feel like it lacks a little bit in staying 'on top of the game'. There are other competitors out there that offer more AI funcionality like tracking MEDDPIC and posting notes to a CRM. When they add this feature, it will be even better!
What problems is the product solving and how is that benefiting you?
Tracking my call recordings and tying htem to my opportunities.
Note taking lifesaver.
What do you like best about the product?
Love the ease of use and the accuracy of the transcription.
What do you dislike about the product?
Would love if the synopses were a little better but a small issue given the value it adds.
What problems is the product solving and how is that benefiting you?
Accurate notes, before Gong I was lucky to record 50% of what was discussed.
Great tool for leadership visibility and saving reps time
What do you like best about the product?
I love how calls are recorded and notes provided so I can focus on my persentation and discovery. AI recap emails are super helpful!
What do you dislike about the product?
Engage is just getting started and very helpful but still have some work to do. Opportunity layout could be improved.
What problems is the product solving and how is that benefiting you?
One simplified place to see all deals, activity and intelligence. Saving time.... Also using Engage for outbound efforts
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