Gong
Gong.ioExternal reviews
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The biggest game changer since CRM
What do you like best about the product?
AI analytics/reporting and deal control.
What do you dislike about the product?
At times, I don't agree with the AI feedback.
What problems is the product solving and how is that benefiting you?
Closer deal control, analytics on language/speed/talk time, better forecasting and visibility for senior management
Recommendations to others considering the product:
If you love having close control, clear deal visibility, in a slick and easy to use format... GONG!
Having used various CRM platforms for many years, Gong is for sure proving itself as the future and value add to the sales cycle.
Having used various CRM platforms for many years, Gong is for sure proving itself as the future and value add to the sales cycle.
Gong ROCKS
What do you like best about the product?
Actionable insights! I love the call metrics & breakdowns of how to improve on each metric. I also love how Gong combines revenue intelligence with my calendar to keep me constantly aware of the value of the conversations I'm having. + Gong has a wicked social team (shout out Gong on LinkedIn)
What do you dislike about the product?
It would be great if Gong could record without having to join the meeting as a 3rd person, haha.
What problems is the product solving and how is that benefiting you?
Understanding the value of the conversations I'm having really helps me to put the proportionate effort and focus into prepping for those calls. Having feedback come in from my colleagues keeps me honest.
Recommendations to others considering the product:
Try it out, seriously, it'll change your sales org.
Great training and development tool
What do you like best about the product?
The ability to comment on a call at a specific time mark and tagged other people
What do you dislike about the product?
Nothing to dislike. Great tool for training and development.
What problems is the product solving and how is that benefiting you?
I work in a revenue role so speak to customers all day. Gong is useful as I don't need to make notes as all my calls are recorded and transcribed so I can go back to points that are relevant.
Recommendations to others considering the product:
Great tool for sales and revenue teams and allows great transparency for organisations.
Gong is the shit
What do you like best about the product?
they record EVERY SINGLE CALL when hubspot doesnt
What do you dislike about the product?
I have to login every time.
It doesnt remember my login.
It doesnt remember my login.
What problems is the product solving and how is that benefiting you?
No huge problems, lot of benefits.
Recommendations to others considering the product:
Use it every day.
Very insightful tool that I love to use to improve my work and my telephone skills all of the time
What do you like best about the product?
My personal feedback on the calls - the sats of my conversation
Being able to listen back in case I missed anything in my notes
I really enjoy
Being able to listen back in case I missed anything in my notes
I really enjoy
What do you dislike about the product?
GDPR restrictions in Europe but thats not Gongs fault. I'd like if the voice jumped in before calls and not just zoom meetings so you can record all of my conversations on both sides.
What problems is the product solving and how is that benefiting you?
My talk track. Filler words that I use. Balanced conversation. Key topics. Active listening.
Great Call Review Platform
What do you like best about the product?
The ability to control the speed of the call
What do you dislike about the product?
The lack of content inside the platform but that's more of an issue for our team.
What problems is the product solving and how is that benefiting you?
We're able to coach better and faster thereby improving our sales ability.
Recommendations to others considering the product:
Great tool
One of the best tools for learning
What do you like best about the product?
As a new manager, I have been able to listen to all the recordings from AEs to listen to how they position our product in the marketplace. The comment tag feature allows me to tag for my own recording keeping but start building a learning library for new sales members. I've been able to ramp quickly because of Gong.
Additionally, the tagging feature has allowed us to have a dynamic conversation about a specific issue without the back and forth. That saves us time + money.
Today I used the upload feature for a phone call that was recorded on zoom, uploaded to Gong. The analytics and transcript was on point as it was recording a zoom meeting as regular.
Additionally, the tagging feature has allowed us to have a dynamic conversation about a specific issue without the back and forth. That saves us time + money.
Today I used the upload feature for a phone call that was recorded on zoom, uploaded to Gong. The analytics and transcript was on point as it was recording a zoom meeting as regular.
What do you dislike about the product?
Nothing in particular. It could use a little bit better search functionality but that could be a lack of knowledge as well.
What problems is the product solving and how is that benefiting you?
Knowledge transfer. Gong has two ways to do this by tagging people to ask them specific questions. I.e. I tag AEs to double-check my disco calls to make sure I'm on point. Second is hashtags, as mentioned above when we do something well, we can share that with other team members.
Recommendations to others considering the product:
Give it a test run. We're a distributed team so listening in on calls isn't possible. This is a great tool for have a record of best sales practices and learning from calls that don't go they way we want them to...
One of the most helpful tools I've ever used
What do you like best about the product?
The ability to quickly review calls based on the topics that I'm involved in
What do you dislike about the product?
Not a whole lot, to be honest. It's been very helpful
What problems is the product solving and how is that benefiting you?
I tend to forget what I talked about in a call, and this just makes it super easy to go back and review
Why I like Gong as a Sales Person & Enablement.
What do you like best about the product?
I really have found Gong to be super helpful and useful as a Salesperson. I have worked in other organizations where there aren't any tools to record or analyze calls. Firstly, with the number of meetings I have per day, I can always go back and listen to snippets of important calls and prep for follow up calls with any customers. Additionally, when I forget to record a demo for a customer, It automatically does it, so I can always share the demos that I do. Additionally, if I am reviewing any calls for peers, I can listen to the call at a faster rate, saving time, and being able to analyze more calls!
What do you dislike about the product?
A few things I don't love about Gong....
1. When I send calls to customers, I have to select the number of days in which I want the call to be accessible. I almost wish there was an option to have it always be accessible to customers through the link to make it much easier. Otherwise, I have customers reaching out and saying the link has expired, which means I have to go back and find the call since I can't even see which recording it was from the link.
2. Another thing I don't love about Gong is that sometimes it is very hard to search for calls. When you type in the name of the company (this is usually how I label my meetings) it doesn't do a search of the whole platform but rather gives you options ( more like labels) that you can click on. The problem with some of these labels is that it will sometimes group them differently based on the way you spell it in the calendar invite.
1. When I send calls to customers, I have to select the number of days in which I want the call to be accessible. I almost wish there was an option to have it always be accessible to customers through the link to make it much easier. Otherwise, I have customers reaching out and saying the link has expired, which means I have to go back and find the call since I can't even see which recording it was from the link.
2. Another thing I don't love about Gong is that sometimes it is very hard to search for calls. When you type in the name of the company (this is usually how I label my meetings) it doesn't do a search of the whole platform but rather gives you options ( more like labels) that you can click on. The problem with some of these labels is that it will sometimes group them differently based on the way you spell it in the calendar invite.
What problems is the product solving and how is that benefiting you?
Problems being solved: Being able to provide call feedback. This is especially helpful to be able to fast track the call and listen in certain areas where it pickups keywords (like pricing, etc)
Other Benefits: Love being able to fast track the call & share It back with customers
Other Benefits: Love being able to fast track the call & share It back with customers
Recommendations to others considering the product:
N/A
The best way to grow
What do you like best about the product?
The ability to quickly find follow-ups and have an in-platform transcriber is incredible.
What do you dislike about the product?
I wish I could see more screens than the presenters because there are occasional facial expressions or gestures that are not captured
What problems is the product solving and how is that benefiting you?
The biggest problem we are solving with Gong is primarily sales training, task follow-up, and better coordination between teams (implementation, CSMs , and sales).
Recommendations to others considering the product:
Have a zoom account if you are doing anything with screen sharing
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