Gong
Gong.ioExternal reviews
6,518 reviews
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The easiest way to learn more about your customers
What do you like best about the product?
Easy to listen to snippets of calls and learn what customers are talking about.
What do you dislike about the product?
So far no complaints. It does exactly what we need it to.
What problems is the product solving and how is that benefiting you?
Learning more about the customers without having the be on the call.
Neat tool to track and analyze phone calls
What do you like best about the product?
Gong is incredible at turning a voice call into text. From there, Gong will provide analytics on the text. How many filler words did you use? What percent of the time did the client speak? Easy to use and provides great insights.
What do you dislike about the product?
Unfortunately, not all of my calls are successfully captured by Gong. I have also seen instances where a call is recorded, but saved under a different client. Besides that, there is nothing to dislike about Gong!
What problems is the product solving and how is that benefiting you?
I am still fairly novice with my Gong usage, but I appreciate that it can make the sales team stronger. If we notice trends, we can zero in and take advantage of them. For example Gong can help you learn, if a client says, "xxxxx" then they are xx% more likely to close. Using Gong effectively will make our client interactions better for better close rates and better retention rates.
One of the biggest coaching advantages any sales team could leverage. A must with remote work
What do you like best about the product?
Deliver EXACT coaching on specific calls
What do you dislike about the product?
Nothing, they are constantly adding new features.
What problems is the product solving and how is that benefiting you?
Coaching, it allows call sharing and coaching down to the minute/second
Would never want to be in sales without Gong!
What do you like best about the product?
User friendly. Very easy to send calls both internally & externally. Very appealing to the eye as well.
What do you dislike about the product?
The transcripts are often hilariously wrong. I understand the challenge here, but there could definitely be some improvements made to that side of the platform.
What problems is the product solving and how is that benefiting you?
Sending recordings to prospects without having to send the entire clip. Having recordings expire helps us build urgency with our prospects.
Powerful tool for every department in our SaaS org
What do you like best about the product?
The calls searching is incredibly powerful, with benefits across the organization. Product gets to hear key features to develop, customer service gets a feel for the goals of the customer. And for me, Sales gets it all. note taking, insights, crm integration, keywords, buyer motivation
What do you dislike about the product?
I wished it allowed integration with other CRMs in it's deal page, or even hubspot contacts.
What problems is the product solving and how is that benefiting you?
Training new AEs is really built around Gong. I can track key features and market trends in the daily emails.
Gong for onboarding
What do you like best about the product?
Searching by topic has made onboarding in my role incredibly easy. Shadowing calls can be overwhelming - especially if my schedule has conflicts. Now I can join all the calls I want, with the ability to listen to other calls, calls before I joined my company, and revisit calls and demos for training purposes.
What do you dislike about the product?
Hearing my own voice, sometimes search is faulty.
What problems is the product solving and how is that benefiting you?
I'm solving for my own learning curve and using Gong to codify our onboarding process for new members of the team. It makes it easy to spread out our knowledgebase by call snippets and highlight great calls that explain important topics.
GONG Videos help me stay on track across all clients
What do you like best about the product?
Being able to hear from the mouth of the client what objectives or key takeaways were when I may miss all the detail in my note taking
Opportunity to learn through past calls
Opportunity to learn through past calls
What do you dislike about the product?
I do not dislike anything about GONG its
What problems is the product solving and how is that benefiting you?
Recording valuable client. feedback
Gong Review from PitchBook
What do you like best about the product?
I love being able to listen to calls from other colleagues. I also like that GONG highlights filler words like "um" or "like" so that I am more aware during calls. Being able to find a call by keywords is also helpful when preparing for calls.
What do you dislike about the product?
I don't use all the features but the features I do use are very helpful.
What problems is the product solving and how is that benefiting you?
If there is a call where I don't know a lot about the industry or profession to get a better understanding and questions to ask during the call. It is also great to go back to re-listen to any calls that you had a while ago with a client for a quick refresher on what was discussed.
Great For Training
What do you like best about the product?
The way they analyze keywords. Very clean and organized
What do you dislike about the product?
Nothing. Workflow are simple and easy to use
What problems is the product solving and how is that benefiting you?
Great for listing to questions about competitors
Every sales team needs this tool!
What do you like best about the product?
1. Pipeline management, can view activities from cradle to grave on deals.
2. Sharing sales calls for training purposes/client engagement
3. Reliable and easy to use
2. Sharing sales calls for training purposes/client engagement
3. Reliable and easy to use
What do you dislike about the product?
Nothing except that it feels like Big Brother is watching you
What problems is the product solving and how is that benefiting you?
See what I like best about GONG
Recommendations to others considering the product:
N/A
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