Gong
Gong.ioExternal reviews
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Good Product to consolidate conversations
What do you like best about the product?
Auto recording feature and Transcripts are amazing
What do you dislike about the product?
Nothing so far. I like the overall experience.
What problems is the product solving and how is that benefiting you?
1. Analyzing customer conversations.
2. Transcripts of calls
2. Transcripts of calls
A no-brainer
What do you like best about the product?
Ability to manage my entire Sales Cycle: touch points, gap areas, themes, etc. inside both email and phone calls
What do you dislike about the product?
It takes awhile to create snippets of Demo call and I'm having to listen to the entire call again to know my cut-off points. Would be nice to have a trigger or button to press during a call to know this is where I want a snippet to be marked.
What problems is the product solving and how is that benefiting you?
Visibility into my cycle. Plain and simple.
Recommendations to others considering the product:
If you don't have a Revenue Intelligence Platform in place right now, you're missing the mark.
Gong is fantastic
What do you like best about the product?
It allows true transparency within sales conversations.
What do you dislike about the product?
Nothing! I like it all! It's a tool that I've used extensively and it has never failed me.
What problems is the product solving and how is that benefiting you?
How to have better sales conversations.
Team Performing at all time high
What do you like best about the product?
The ability to understand the scores of your calls (patience, talk ratio, interactivity etc.) These scores open up conversations internally on ways to perfect your sales call with facts. Our team also enjoys being able to shares recordings and request feed back.
What do you dislike about the product?
There is not much we dislike about the product.
What problems is the product solving and how is that benefiting you?
The teams overall sales conversations have been stronger overall. We are able to go back and listen to where something went wrong and how we can change it for next time.
Great tool to learn with & great insights for yourself and your team
What do you like best about the product?
Able to see the dissect the call and see the different topics that were discussed throughout the conversation
What do you dislike about the product?
Can sometimes be inaccurate with what topics were discussed, at times certain calls may not be recorded
What problems is the product solving and how is that benefiting you?
Coaching calls and learning from sales calls to improve upon. The benefits are being able to share calls with different team members and managers that we can dive into together and easily be able to navigate certain points of the call to study
Recommendations to others considering the product:
Worth using for your organization in analyzing calls
Love Gong - It saves my deals!
What do you like best about the product?
Gong is very helpful if you're taking as many meetings as I do weekly. (over 20+)
There are times I have back to back to back meetings and I always rely on Gong to refresh my memory on how that meeting went and the details involved.
There are times I have back to back to back meetings and I always rely on Gong to refresh my memory on how that meeting went and the details involved.
What do you dislike about the product?
The dashboard is not the easiest to use at times. There's so much insight available and I have trouble finding specific calls at times.
What problems is the product solving and how is that benefiting you?
The problem Gong solves is the ability to focus on specific details after the call is completed. Once a customer starts naming a list, I used to ask them to repeat or pause. Now with Gong, I know my conversations are recorded so that I can go back and listen when I need to.
Gong is one of our most valuable sales enablement tools
What do you like best about the product?
Gong is great for analyzing call stats, sharing recorded demos and for working deals. Lots of the newer features launched are as powerful as our internal CRM and provide visibility into my deal workflow.
What do you dislike about the product?
the search feature can be very stubborn and not helpful most of the time.
What problems is the product solving and how is that benefiting you?
Gong solves our ability to properly communicate post sales demo. We can see deal progress and analyze performance on calls.
GONG used as a sales manager
What do you like best about the product?
listening to my team's calls, and calls from others who have been in the sales job longer and have become experts. i can coach my own team but then show them what good looks like
What do you dislike about the product?
literally can't think of anything. wish we could hear recordings from more states :)
What problems is the product solving and how is that benefiting you?
it makes it easy to coach especially when you have a larger team and can't hear people's calls. i also am realizing the benefit of being able to go back and see what clients said for pipeline updates
Recommendations to others considering the product:
use it. it is a gamechanger for sales managers especially in the virtual environment
Account DIrector
What do you like best about the product?
The ability to quickly access insights from previous calls as I prep for upcoming calls. The AI component that can dissect each call so as I aim to go back & jump right to past pricing discussions, competitive topics, etc. so I can head into a call fully prepared. Our sales enablement team also uses Gong to record all of our internal training calls & after-the-fact will flag specific topics covered so if I was unable to attend (or simply want a refresher) the training session, I can hop right into the key areas of the training. I haven't dove into the deeper analytics as much as I would like to but the insights you can garner as a rep are incredible. Understanding talk time/ratio, open ended questions asked, etc. can drastically help improve the way reps go-to-market.
What do you dislike about the product?
Yet to find any issues with the way that Gong diagnoses calls or provides results for recorded calls. Could be nice to have the ability to add gong to calls that are setup externally (feature could exist, I just know about it) where I could click to 'add Gong' to the call mid-call for example. The platform is intuitive & any rep that has used for more than a month will likely argue that it's a need to have, not a nice to have.
What problems is the product solving and how is that benefiting you?
Understanding previous conversations & what next steps should look like. Easy way to stay organized & prep for calls.
Recommendations to others considering the product:
Ability to add Gong Recorder to external calls.
I use Gong every day
What do you like best about the product?
Transcripts- I can listen to the calls of Senior Enterprise AEs and borrow their talk tracks as a script through the transcripts feature.
What do you dislike about the product?
I don't like the lay out of all activity that's taken place with an account when I search by Account Name. I just want to see the call recordings laid out.
What problems is the product solving and how is that benefiting you?
Up-leveling my talk tracks/recalling what was said in a meeting.
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