Gong
Gong.ioExternal reviews
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Mirror Mirror on the Wall
What do you like best about the product?
Gong gives you the opportunity to hear yourself, and change your pitches, your talk tracks until you and your clients like what they are hearing.
Easy to use in regards to the platform.
Love the availability of reading the script and not only hearing, useful to access information during calls.
The Filler words meter.
How easily everything is separated with colors and bubbles allowing you to go back to what you said, what the clients said and easily referring back to a certain instance.
Activity chart, being able to hear to my colleagues and business partners to make sure we are talking about similar things, and making sure I am hitting the correct spots according to what was said to the client.
I love the swag with the puppy!
The ability to tag and share the calls, and the opportunity to listen to calls on the app.
Availability of downloading the videos recorded in order to further training.
Easy to use in regards to the platform.
Love the availability of reading the script and not only hearing, useful to access information during calls.
The Filler words meter.
How easily everything is separated with colors and bubbles allowing you to go back to what you said, what the clients said and easily referring back to a certain instance.
Activity chart, being able to hear to my colleagues and business partners to make sure we are talking about similar things, and making sure I am hitting the correct spots according to what was said to the client.
I love the swag with the puppy!
The ability to tag and share the calls, and the opportunity to listen to calls on the app.
Availability of downloading the videos recorded in order to further training.
What do you dislike about the product?
Nothing is too bad or to dislike, if the reports of deals could be downloaded it would be great.
Dislike the fact that some of the recordings are unavailable due to states or privacy laws.
Dislike signing in ever time I log into the website, instead of SSO through ADP.
Would love to have more options regarding emails, and what is included in the daily or weekly emails.
Dislike the fact that some of the recordings are unavailable due to states or privacy laws.
Dislike signing in ever time I log into the website, instead of SSO through ADP.
Would love to have more options regarding emails, and what is included in the daily or weekly emails.
What problems is the product solving and how is that benefiting you?
Solving pitch problems, gaps in the sales process. Lack of fluidity in speech and vocabulary used. Listening to tone and pitch of sales voice.
Realized benefits such as better speech patterns, not using filler words and or using pauses correctly.
Benefits in keeping track of your current deals, with amounts, and benefit in keeping track of what has been said during deals to ensure transparency and confirmation.
Realized that you can share calls with clients when they dont recall some of the things they have shared with you.
You can go over the script with partners to develop a plan for sales, and for allignment.
Realized benefits such as better speech patterns, not using filler words and or using pauses correctly.
Benefits in keeping track of your current deals, with amounts, and benefit in keeping track of what has been said during deals to ensure transparency and confirmation.
Realized that you can share calls with clients when they dont recall some of the things they have shared with you.
You can go over the script with partners to develop a plan for sales, and for allignment.
Recommendations to others considering the product:
Look at this for the development of any sales teams, customer service teams or anyone handling calls and service with clients and people.
Easy to review errors made by reps regarding the conversations they are having with clients.
Review the information provided by clients, or during calls
Reviewing what information was shared during calls to ensure transparency
Could save you during a review of what was said during the calls, avoiding misunderstandings.
Easy to review errors made by reps regarding the conversations they are having with clients.
Review the information provided by clients, or during calls
Reviewing what information was shared during calls to ensure transparency
Could save you during a review of what was said during the calls, avoiding misunderstandings.
Seriously high tech
What do you like best about the product?
Transcribing the calls is cool. Transcribing and indexing the calls is way cool. Transcribing, indexing, and analyzing the calls is amazing. But then they added alerts based on keywords, holy wow.
What do you dislike about the product?
The name. When I first heard of 'Gong', I thought of some type of sales attribution software, like alerting people that you made a sale. Maybe I'm missing it, but I don't know what Gongs have to do with call transcribing.
What problems is the product solving and how is that benefiting you?
Taking perfect notes. Remembering who was on certain calls. Attending calls you didn't really need to attend.
Recommendations to others considering the product:
If you would like to use AI to analyze all the calls that your sales folks are making.
Great call recording and training solution
What do you like best about the product?
I like that the calls are recorded and transcribed. It's very easy to then take either of those and share them with your team (for further analysis or training) or your customer.
What do you dislike about the product?
The navigation is a bit clunky. I wish that it was more user friendly. You really have to click around to get where you want to go. For example, if you want to just send a clip of a recording to a customer, you have to click share and follow the prompts. I'd rather be able to edit the clip on the main screen and then take that and share it. Might just be some user error and preference, but it's what I dislike.
What problems is the product solving and how is that benefiting you?
Gong allows us to record calls and share results easily. Call recordings are used for training, further analysis and detail that a technical team may need to review, or to collaborate with customers.
It's saved us a lot of time and has helped us to be more accurate with details of a call.
It's saved us a lot of time and has helped us to be more accurate with details of a call.
New to Gong, love this tool
What do you like best about the product?
Having the recording available to review after calls and to use as prep for future calls, being able to allow my boss visibility into my calls to help coach me up
What do you dislike about the product?
I wish the recordings transcripts were a little crisper and accurate.
What problems is the product solving and how is that benefiting you?
Having the recording available to review after calls and to use as prep for future calls, being able to allow my boss visibility into my calls to help coach me up. Seeing the call metrics is helpful in getting the prospect to speak more
Amazing sales tool
What do you like best about the product?
Analytics on my sales calls. Allows me to be precise in my selling. I love the the data and key insights into each call.
What do you dislike about the product?
I don't have a lot to say that is bad. The one thing I can think of is I can't add Gong to an outbound cold call. I would love to have you help me figure that out. If I call a prospect from my cell phone I would love to click something and have Gong join the call.
What problems is the product solving and how is that benefiting you?
Gong allows me to tie each sales call together enabling me to get the most out of each call. I know this has shortened my sales cycle and helped me close more deals
Recommendations to others considering the product:
This is a no brainer if precise selling is important.
Gong has elevated my sales immensely!
What do you like best about the product?
Being able to listen to my colleagues calls. Being able to reevaluate my calls. Having my mentor and boss be able to tell me what I am doing right and wrong. I can study myself and others, and get better everyday.
What do you dislike about the product?
Sometimes it's hard to find certain accounts. Sometimes the labels are located wrong within the call conversations. However, these are very picky dislikes and generally fine.
What problems is the product solving and how is that benefiting you?
Tweaks in my sales pitch. Understanding where I can get better as a sales rep.
Recommendations to others considering the product:
If you want to hear your previous sales tactics, as well as listen to the best sales reps within your organization, I definitely recommend Gong.
Gong.IO
What do you like best about the product?
The ability to analyze and distill calls to make them succinct and digestable. I love the ability to speed calls up, slow them down, and send specific snippits. Gong is the most valuable tool in my toolbox, for both coaching and deal velocity.
What do you dislike about the product?
The search functionality remains a work in progress.
What problems is the product solving and how is that benefiting you?
Coaching and call reviews have become much easier to work through. The functionality allows me to improve as a salesperson and help give me minutes back in my day.
Recommendations to others considering the product:
Evaluate the whole company offering, including support, webinars, LinkedIn follows, etc. It is very impressive how invested they are not only in the product, but the entire company.
Gong is amazing for coaching and feedback!
What do you like best about the product?
Automatic recording, and transcribing of calls is incredible. I can't say enough how much this has helped me be thorough on follow-up calls.
What do you dislike about the product?
Not a whole lot - Sometimes it doesn't automatically join my WebEx or Zoom calls. This might be something I'm doing incorrectly however
What problems is the product solving and how is that benefiting you?
Coaching. I'm able to reach out to my team for feedback quickly and easily. And they can read along in my transcript very easily.
The most intelligent sales software I have ever used
What do you like best about the product?
I like that it integrates with my calendar so that Gong is invited to my customer calls automatically. The fact that I can share the call easily with other team members, create snippets, and see analytics like how much I talked vs. how much the customer talked is really insightful.
What do you dislike about the product?
I have noticed that the transcript is not as good in foreign languages, particularly Portuguese.
What problems is the product solving and how is that benefiting you?
Not having to worry about taking notes is great - it allows me to focus on the customer. Being able to analyze how I run calls and then quickly make changes. Sharing best practices or good examples of calls with the broader team allows us to upskill.
The best sales tool for marketers
What do you like best about the product?
I love that I can get customer input but listening to calls and I can see key pain points from gongs AI.
What do you dislike about the product?
I wish gong had an outreach like tool because I would buy it
What problems is the product solving and how is that benefiting you?
Sales coaching, call listening, marketing to listening to customers. We can use direct customer language to write marketing copy
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