Gong
Gong.ioExternal reviews
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Great Product
What do you like best about the product?
Gong allows my team to work and grow together, remotely.
What do you dislike about the product?
The time that it takes to train new users on our team as we have grown quickly and utilize several platforms. This is a very minor dislike.
What problems is the product solving and how is that benefiting you?
Training, Gong effectively allows my team to meet our goals.
Recommendations to others considering the product:
Gong is great for teams of all sizes in all industries.
Critical to personal efficiency
What do you like best about the product?
I am a power user of the "transcribe" feature, and I enjoy the flexibility around sharing only snippets of calls with clients. Key for privacy.
What do you dislike about the product?
There have been several bugs or hiccups I have encountered where a call doesn't record.
What problems is the product solving and how is that benefiting you?
I no longer have to take tedious meeting notes- when I am on calls, I can actually focus on the conversation at hand and not have to worry about remembering every tiny detail.
Gong is an excellent way to track calls and recall information you may have forgotten!
What do you like best about the product?
The visuals are great to see who is speaking
What do you dislike about the product?
Gong is a fantastic application, only thing I don't like about it is there is no slide bar for the call like a video.
What problems is the product solving and how is that benefiting you?
Recording calls for Auditing and determining client needs.
Gong is a must-have
What do you like best about the product?
Gong allows me to supplement my note-taking with data driven recordings, and being able to listen to other team members' calls is an absolute life saver for the new remote lifestyle. I have used it at multiple sales organizations, and at this point consider it as essential as email or a CRM.
What do you dislike about the product?
Only snags I've run into are when it doesn't automatically record because a team member originally scheduled the call, and that team member didn't have their account sync properly. (Pretty easy to fix those ad hoc at the beginning of a meeting, though)
What problems is the product solving and how is that benefiting you?
I am able to more fully participate in a natural conversation instead of trying to scribble down shorthand notes. I know I can always recheck facts after the call by listening to the recording, and I'm able to leverage the natural language data afterwards to better hone my selling skills.
Recommendations to others considering the product:
Why are you still reading reviews? You should have bought Gong yesterday.
Gong is the best Voice Recording and Analyze tool out there
What do you like best about the product?
I love using gong recording features to analyze my calls and take notes after my calls have completed.
What do you dislike about the product?
So far I do not have any dislikes about the tool.
What problems is the product solving and how is that benefiting you?
coaching tools and listen to calls to take notes and action items after the fact
Needed now more than ever!
What do you like best about the product?
I like the ability to automatically put calls into folders based on the call disposition. I can easily log into Gong and can listen to all of the calls that resulted in a meeting set. They are all organized into one place.
What do you dislike about the product?
I don't like how long it takes for the call recording to populate. I wish it was faster. I might be nit picking a bit but sometimes it takes hours for the call recordings to show up.
What problems is the product solving and how is that benefiting you?
I'm able to listen to my team members calls so that I can give them coaching feedback. In the office I'm able to help my BDRs in real time, but with all of us working from home Gong allows me to still listen to what they are saying to prospects. Without Gong I wouldn't be able to coach my team and they wouldn't be able to sharpen their phone skills.
Amazing call partner
What do you like best about the product?
I can filter calls based on the hostname and listen to the calls of the most effective seller in my team and learn from it. Also, I can add a call to listen later. The transcript also really helps in reaching out to the right sentence and conversation.
What do you dislike about the product?
I find it difficult to filter based on the attendee's name.
What problems is the product solving and how is that benefiting you?
Learning from peers. Not to worry about taking notes and go back and listen to anything I missed understanding during the call.
Recommendations to others considering the product:
Make a library of useful videos to group together using #hashtags so that others can benefit from the recordings.
BDR
What do you like best about the product?
I love Gong for filler words, talk time ratio, and ways to improve your calls
What do you dislike about the product?
I wish I could listen to the calls while they are live rather than after the call is made
What problems is the product solving and how is that benefiting you?
Filler words is huge, listening skills to ensure you have a good talk time ratio, areas of improvement
Essential for all AEs
What do you like best about the product?
It's nearly impossible to write down and/or remember details from every call you have - whether externally or even internally. Gong allows you the ability to go back and recall the key points discussed during calls. Plus, things you might have originally missed and you can share calls with others so they can review as well.
What do you dislike about the product?
It can be difficult sometimes to find specific parts of calls.
What problems is the product solving and how is that benefiting you?
Add value during the sales cycle
Recommendations to others considering the product:
Gong should be included in every customer-facing salesperson or CSM's toolkit!
Incredibly valuable for coaching and strategizing
What do you like best about the product?
I like the ability to pick up key trends and easily tag various people into the call to share insights.
What do you dislike about the product?
For whatever reason the SFDC sync isn't quite working to our fields the way we want it to, but that should be an easy fix in implementation.
What problems is the product solving and how is that benefiting you?
Coaching the team, sharing best practices, gaining insights into what's working vs. not, looking at deals.
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