Gong
Gong.ioExternal reviews
6,579 reviews
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Gong Makes Sales Calls Easy to Understand and Improve
What do you like best about the product?
What I like best about Gong is how it makes sales calls easy to understand and improve. It records and analyzes conversations, so you don’t have to rely on memory or guesswork.
In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.
In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.
What do you dislike about the product?
here’s a lot of data and insights, which can be hard to navigate, especially for new users. Also, constant call recording and analysis may feel intrusive to some people, making conversations feel less natural at times.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of not knowing what’s really happening in sales calls. Instead of guessing why a deal was won or lost, it shows clear insights from real conversations. This helps me understand what to say, what to avoid, and how customers are reacting. The benefit is that I can improve faster, have better conversations, and close deals with more confidence without relying only on trial and error.
Gong transformed our sales coaching with powerful AI call insights
What do you like best about the product?
Gong has completely transformed how our sales team operates. The AI-powered call recording and transcription features are incredibly accurate and save hours of manual note-taking every week. The conversation intelligence is top-notch — it automatically highlights key moments, action items, and risks in every call, making coaching sessions much more focused and productive. The Ask Anything AI feature is a game-changer for quickly pulling insights from past calls without listening to entire recordings. It also integrates seamlessly with our CRM, keeping everything in sync without extra manual effort from the team.
What do you dislike about the product?
The main area for improvement is the native integration with Google Workspace, particularly Gmail. While the Outlook integration has improved significantly, Gmail users are still left without a comparable native experience. Additionally, the pricing can be a barrier for smaller teams, and the initial onboarding and setup process can feel overwhelming without dedicated support. Occasionally, the transcription accuracy drops when there are multiple speakers with heavy accents or when the audio quality is not ideal.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of visibility into customer conversations. Before Gong, sales managers had limited insight into what was actually happening on calls — coaching was based on rep descriptions rather than reality. Now we can listen to calls together, give targeted feedback, and identify winning patterns from top performers. It has also dramatically improved ramp time for new reps, who can learn from recorded calls of successful deals. The deal intelligence features help us spot at-risk opportunities earlier, which has directly improved our forecast accuracy.
Helpful AI That Makes Finding Key Call Moments Easy
What do you like best about the product?
The AI tools are very helpful. I can ask it anything about a call or an account and it will give me an answer and a link to where in the call I can find what I'm looking for.
What do you dislike about the product?
Too many clicks. If I'm on an account and want to watch a recording, I don't need a new tab opened up each time. Just bring me to the call. I also don't want to have to click on "activity" and then "calls only"
What problems is the product solving and how is that benefiting you?
Gong is helping our onboarding team perform better and be able to communicate better. We can share recordings with our accounts so they can review them and also can hold the team accountable for anything they may be missing in the calls.
Easy-to-Use Transcripts and AI Search That Help Me Find What I Need
What do you like best about the product?
I like the transcript and AI features (both within the transcript and search). It's generally easy to find what I'm looking for
What do you dislike about the product?
Sometimes the search is a bit hard to use, I wish filtering was more intuitive. I also wish I could search for a general "theme", and it'd give me all calls relating to the theme - often I need to instead search a keyword, they go into a customer, and filter down there
What problems is the product solving and how is that benefiting you?
Recording interviews, calls with customers, and being able to easily share and analyze the call after
The Best Call Access for Reliable Proof
What do you like best about the product?
I love being able to access all the phone calls that took place as proof for anything and everything. It’s the best!
What do you dislike about the product?
So far, there’s nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
Having access to phone call recordings works best as proof for upcoming quality analysis and reviews. It helps us improve by showing what we can do better, so we can continue to handle calls in the best possible way.
All Calls in One Place Makes Confirming Offering Easy
What do you like best about the product?
Having all the calls listed in one place really helps, especially when I need to confirm an offering.
What do you dislike about the product?
I haven’t run into any difficulties so far, so I haven’t had any problems.
What problems is the product solving and how is that benefiting you?
I listen in on my regular calls, ask my supervisor for feedback, and confirm the offerings.
Perfect Summaries with Seamless Setup
What do you like best about the product?
I really appreciate Gong's call recordings for their perfectly summarized calls, providing both a short summary and action items for everyone involved. I find these summaries to be very concise and accurate, which makes them stand out. I also find the setup to be very easy, which is a significant plus.
What do you dislike about the product?
They should give the option to give a longer summary if wanted with more details.
What problems is the product solving and how is that benefiting you?
Gong perfectly summarizes calls and provides short, accurate summaries along with action items for everyone involved.
Insightful Call Analytics, Needs Better Integration
What do you like best about the product?
I like the call analytics feature in Gong, as it helps me understand how the call went and what can be improved. Features like the longest monologue and the talk to listen ratio are particularly useful. The AI features are good too, although not great. I also find the analytics to be generally good, and the initial setup was pretty easy.
What do you dislike about the product?
Integrations with calendar, it does not automatically get added to the meeting but needs to be added as an addon on Google Calendar.
What problems is the product solving and how is that benefiting you?
I use Gong for call recordings and analyzing call videos, which helps with understanding and improving calls. The AI features assist in writing emails and summaries.
Easy Zoom Integration and Reliable Call Recording
What do you like best about the product?
I like how it integrates with zoom and is able to pretty easily record zoom calls. It usually just works too.
What do you dislike about the product?
The permission settings were pretty difficult to navigate. One of the permissions also required a license for one of my admin users.
What problems is the product solving and how is that benefiting you?
We mainly utilize gong to record consented customer calls so our revenue and product teams can review key customer feedback/details and more.
Call Recordings, Transcripts & Insights That Elevate Sales Conversations
What do you like best about the product?
It helps us a lot during sales conversations. The call recordings, transcripts, and insights are especially useful.
What do you dislike about the product?
At first, I felt overwhelmed because of the sheer number of features and the amount of data available.
What problems is the product solving and how is that benefiting you?
It allowed us to track conversations and train our SDRs more effectively, which helped improve our sales process.
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