Gong
Gong.ioExternal reviews
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why gong is a level up for your calls
What do you like best about the product?
For me personally the best feature on gong for me is the summary. I love to use it and it saved my ass so many times. For example when I have a follow up call with a customer and I forgot to take nots on the first call, I can just go into my gong look for the call that is related to this customer and quickly get a summary of the call and all the key informations in just a few seconds.
What do you dislike about the product?
The only thing I dislike is, that it sometimes is really buggy. For example sometimes my calls that where held that day or the day before are not in my overview, there are just not there as if they never happened. If I open Gong a few days later most of them will appear. But yeah that is basically the only thing that should be improved
What problems is the product solving and how is that benefiting you?
It helps me to summarize my calls without any extra effort + it helps me to improve my skills with sharing my recordings with others who can then give me advice
Very Effective
What do you like best about the product?
I can review my own call and use it improve myself and it helps me to see the ease of implementation and it really supports me to do my best and I use it very frequently
What do you dislike about the product?
To be honest it is very useful to me so I don't have anything that I dislike about it
What problems is the product solving and how is that benefiting you?
Helping me to review my calls so that I can go though my calls and rectify my mistakes I made in my previous calls
Rep review
What do you like best about the product?
accuracy in terms of reviewing and corrective reporting.
What do you dislike about the product?
Nothing as of now. Good to use. and easy of integration.
What problems is the product solving and how is that benefiting you?
Product related explanation.
Best AI platform to for productivity and predictability and revenue increase.
What do you like best about the product?
Its user friendly features and functionalities.
What do you dislike about the product?
I think there's nothing i dislike about Gong, Everything seems fine so far.
What problems is the product solving and how is that benefiting you?
Gong is solving my sales forecasting, Revenue increase and productivity and analysis problems.
Never Lose Track of a Conversation Again
What do you like best about the product?
Gong’s AI notetaking has been a game-changer for me. With several external calls a day, it’s easy to lose track of what was said, but having every call recorded and transcribed means I can always go back and reference the details. The search functionality makes it simple to find exactly the part of a conversation I need, and I love being able to share snippets with internal teams for product feedback. It also makes it easy to send call recordings to clients when they want to revisit a discussion. Overall, it saves me time, keeps me organized, and ensures nothing slips through the cracks.
What do you dislike about the product?
Sometimes it can be tricky to ensure the recording joins when the call is initiated by the client, especially if the meeting is on Teams versus Zoom.
What problems is the product solving and how is that benefiting you?
•Memory overload from multiple calls: With several external calls a day, it’s easy to forget details. Gong records and transcribes everything so nothing gets lost.
•Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections.
•Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion.
•Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier.
•Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections.
•Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion.
•Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier.
this is THE sales toll
What do you like best about the product?
Gong allows me to focus on the conversation, not typing. I am able to be and remain engaged throughout the entirety of any and all sales conversations I'm a part of.
What do you dislike about the product?
Sometimes it can take a bit to give the analysis but that is an hour at most.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to determine top priorities for the customer be reiterating what they've said.
Director of Customer Success
What do you like best about the product?
Smooth integration and helps with knowledge sharing and management
What do you dislike about the product?
Sometimes it doesn't join calls (rare but happens).
The logic of when Gong might not join a call isn't clear
The logic of when Gong might not join a call isn't clear
What problems is the product solving and how is that benefiting you?
Helps track information about accounts, and helps handovers between reps and between Sales and Customer Success
Gong - Strong Tool for Sales
What do you like best about the product?
Gong is a great product with a great UI. With new AI functionality, it is easy to research accounts and keep a clients' priorities and strategies top of mind. Call analysis remains best in the market. Forecasting is also strong as it connects with Salesforce seamlessly.
What do you dislike about the product?
AI generated follow-up e-mails could be a bit more thorough and polished.
What problems is the product solving and how is that benefiting you?
Coaching, training, feedback, forecasting and research.
The most useful tool for Success.
What do you like best about the product?
It's easy to use, very familiar and intuitive. I love the AI tools since they help keep track of the most important information discussed during meetings.
What do you dislike about the product?
I can't think of something I don't like.
What problems is the product solving and how is that benefiting you?
Gong helps keep track of tasks and sends reminders or new updates of topics that are being discussed.
Great Tool for Sales calls
What do you like best about the product?
Gong makes it incredibly easy to review sales calls and identify areas for improvement. The transcription and call recording features are very accurate, and the AI-driven insights provide actionable feedback on talk ratios, customer engagement, and next steps. I especially like the deal tracking capabilities—it helps me stay on top of opportunities and ensures nothing slips through the cracks. Having all conversations centralized also makes collaboration with teammates much smoother.
What do you dislike about the product?
While Gong is powerful, the interface can feel overwhelming at times because there are so many features and insights packed into it. The search function for older calls isn’t always as intuitive as I’d like, and sometimes the AI-generated notes miss small context details. Additionally, the learning curve can be steep for new users who aren’t as comfortable navigating dashboards and analytics-heavy tools.
What problems is the product solving and how is that benefiting you?
Gong helps solve the challenge of capturing and analyzing sales conversations without relying on memory or manual notes. By automatically recording, transcribing, and analyzing calls, it ensures I never miss important details. It also highlights trends in customer objections, talk ratios, and deal risks, which makes coaching and self-improvement much easier. This saves time, improves call effectiveness, and gives me clear visibility into the health of my pipeline.
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