Gong
Gong.ioExternal reviews
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Clear visibility into customer conversations and deal dynamics
What do you like best about the product?
Gong automatically records and analyzes customer conversations, making it easy to revisit important moments from calls without relying on notes.
Searchable transcripts and topic tracking make it simple to find when specific competitors, pricing discussions, or objections came up.
It helps improve sales execution by allowing teams to review real customer interactions instead of relying on secondhand summaries.
The platform also makes it easy to share key call snippets internally so teams can collaborate around deals or learn from strong conversations.
Searchable transcripts and topic tracking make it simple to find when specific competitors, pricing discussions, or objections came up.
It helps improve sales execution by allowing teams to review real customer interactions instead of relying on secondhand summaries.
The platform also makes it easy to share key call snippets internally so teams can collaborate around deals or learn from strong conversations.
What do you dislike about the product?
The interface can surface a lot of data and alerts, which sometimes creates noise if teams are not disciplined about how they use it.
Some of the AI insights are helpful but still require human interpretation, especially in complex enterprise sales cycles.
It works best when teams actively review and use the recordings. If adoption is low, much of the value is lost.
Some of the AI insights are helpful but still require human interpretation, especially in complex enterprise sales cycles.
It works best when teams actively review and use the recordings. If adoption is low, much of the value is lost.
What problems is the product solving and how is that benefiting you?
Eliminates the need to rely on memory or incomplete notes from customer calls.
Creates a searchable record of customer conversations that can be referenced later for details around requirements, objections, or commitments.
Helps sales teams review real conversations to improve messaging and positioning.
Allows leadership to understand what is happening in deals without sitting on every call.
Creates a searchable record of customer conversations that can be referenced later for details around requirements, objections, or commitments.
Helps sales teams review real conversations to improve messaging and positioning.
Allows leadership to understand what is happening in deals without sitting on every call.
Effortless Prospecting, Easy Call Review
What do you like best about the product?
I like that Gong keeps all of my different leads organized and how it pauses the flow for people who have responded to my emails. It's all right at my fingertips and easy to use, which makes watching calls simple. I also love how the calls are recorded, so I can go back any time to listen to my own calls or learn from others. The to-do part of Gong is helpful, with tasks, flows, follow-ups, and flow errors clearly displayed. It separates prospects by flow type, making it clear which prospect is under which lead. The initial setup was super easy, and I love that I had the option to set up a new phone number with Gong.
What do you dislike about the product?
The to-do section used to be a little more clear and color-coded, but Gong installed a new update that makes that section a bit less intuitive. I am getting used to it now.
What problems is the product solving and how is that benefiting you?
I use Gong to organize leads, track tasks and flows, and record calls, making prospecting and follow-ups more efficient. It keeps everything at my fingertips, easy to use, and helps me learn from recorded calls.
Speaker Timeline in Recordings Makes Finding Key Moments Easy
What do you like best about the product?
I like the feature in the recording where you can see a timeline of each speaker - this helps quickly get to the part you are interested in.
What do you dislike about the product?
I miss an AI summary, but it could be a limitation of my account.
What problems is the product solving and how is that benefiting you?
I use it to document customer calls, get insights into my participation during those calls, and easily share recordings with stakeholders for further discussion and awareness.
Clean, Easy Workflow with a Great UI and Outstanding Support
What do you like best about the product?
Great UI, the customer support is great. The workflow is very clean and easy to organize your daily tasks.
What do you dislike about the product?
The application has a couple of bugs, but those can be fixed
What problems is the product solving and how is that benefiting you?
It's able to use AI to record meetings and give us a summary in case we forget key details from a meeting
A Game-Changer for Sales Call Analysis
What do you like best about the product?
I love using Gong to analyze sales calls, prepare for upcoming meetings, and write follow-up emails. It really helps create a repeatable process for every prospect and provides valuable insights on my performance. I especially appreciate the feature that helps me prepare for meetings, as I often have back-to-back meetings and don't have time to re-read my notes. I'm impressed with the amount of data I get on each call and how quickly I can prepare for meetings. Also, everything worked seamlessly for me as soon as Gong went live, and I could easily see all the calls I ran on my calendar.
What do you dislike about the product?
My main complaints are the time it takes for calls to analyze, especially when they are over 45 minutes in length. Sometimes for last minute meetings they do not get captured by Gong and require me to manually upload the call.
What problems is the product solving and how is that benefiting you?
I use Gong to analyze sales calls, prepare for meetings, and write follow-up emails. It creates a repeatable process, offers valuable insights on my performance, and saves time by letting me quickly prepare for back-to-back meetings without rereading notes.
Gong’s AI Summaries and Analytics Make Call Reviews and Coaching Effortless
What do you like best about the product?
I love the new AI summarizations and recommendations for my opportunity notes, and the analytics from the AI listening. But even before the Ai tools were introduced, Gong provided a great way to review calls, get coaching, and revisit previous conversations with prospects and clients.
What do you dislike about the product?
The integration with SFDC is annoyingly slow to sync (though it's possible we have it on an SFTP instead of an API for some reason), andGong's transcription and AI recognition isn't the best, but functionality-wise, Gong really does everything I have wanted or expected it to.
What problems is the product solving and how is that benefiting you?
Gong gives us opportunities to be better coached on our sales conversations and talk tracks, as well as revisiting details or contested information. We also use it for forecasting and deal notes. It provides great visibility into deal command analytics for managers.
Gong Turns Customer Conversations Into Actionable Insights
What do you like best about the product?
Gong allows us to identify trends, pinpoints, and inform pretty much everything we do in our organization through analyzing actual prospect an customer conversations and interactions.
What do you dislike about the product?
There is nothing I dislike about the software.
What problems is the product solving and how is that benefiting you?
Gong helps us get feedback, understand prospect and customer attitudes, and refine our sales approach.
Since we’ve been discussing the pros, cons, and specific problems Gong solves,
What do you like best about the product?
Gemini said
Gong is a Revenue Intelligence Platform designed to give sales teams visibility into their deals by recording, transcribing, and analyzing every interaction.
Gong is a Revenue Intelligence Platform designed to give sales teams visibility into their deals by recording, transcribing, and analyzing every interaction.
What do you dislike about the product?
Platform Fees: Many teams are surprised by the high upfront platform fees (often $5,000+) before they even pay for individual user seats.
What problems is the product solving and how is that benefiting you?
Gong is primarily solving the problem of "The Black Box of Sales." Traditionally, once a sales rep hops on a call, the details of that conversation are lost to everyone else unless the rep manually (and often incompletely) types them into a CRM.
Impressive Handling of Technical Jargon and Accents
What do you like best about the product?
It handles technical jargon and accents impressively well
What do you dislike about the product?
While Gong is great at tracking keywords (like "pricing"), it often misses intent. It might flag a "pricing" discussion even if the customer was just making a joke or referring to a competitor's old model.
What problems is the product solving and how is that benefiting you?
Instead of relying on a rep's "gut feeling," Gong's Predictive Intelligence uses over 300 unique signals (like buyer engagement and sentiment) to provide a 95% accurate forecast.
Seamless Meetings and Summaries with Gong
What do you like best about the product?
I use Gong for recording and reviewing meetings as well as getting summaries of calls I missed. It automatically logs all calls, so I don't have to upload them anywhere. Transcription and summarization features give me valuable time back in my day because I don't have to rewatch the whole session again. I also find it helpful for coaching and better value selling. The full-featured Sales Dashboard is a real asset because it helps me close better. Setting up Gong was easy for me as an end-user.
What do you dislike about the product?
The auto-generated Follow Up emails could be better.
What problems is the product solving and how is that benefiting you?
I use Gong to automatically log and summarize calls, which gives me valuable time back. It helps with meeting recordings, coaching, and Value Selling. The transcription and summarization features mean I don't need to rewatch full sessions.
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