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Glad my company uses this platform
What do you like best about the product?
I like how responsive it is. Have almost never experienced lag or downtime with this platform. They make functionality improvements regularly and it has a lot of features that are helpful in my line of work as a Customer Success Account Manager. Like the interface for moving through recordings, accuracy/ease of transcript. Sharing options and now the AI support/summaries. Overall just a super useful tool and I know I barely use most of the features.
What do you dislike about the product?
I find the place to upload videos directly not fully intuitive. I usually have to go searching every time to remember where to go when something doesn't record and I have to pull it from Zoom download.
We have integrations with HubSpot...sometimes a meeting will be set to not record, which I believe is a function of whether all team members have the right access. Now I know that I can add the notetaker to the meeting invite and that should always trigger recording.
We have integrations with HubSpot...sometimes a meeting will be set to not record, which I believe is a function of whether all team members have the right access. Now I know that I can add the notetaker to the meeting invite and that should always trigger recording.
What problems is the product solving and how is that benefiting you?
Easy reference to customer meeting content. When I need to find specific points in a conversation from previous meetings, it's usually pretty easy, especially if there is a customer concern about something that may have been previously promised.
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The Ultimate Sales Tool for Quick Learning and Effective Follow-Ups
What do you like best about the product?
Gong is one of my favorite tools. Initially, it helped me ramp up quickly in a new role by letting me listen to top reps' calls to learn how they effectively positioned our product. Now, I use it regularly for my own sales calls to track key points and follow-up items. I especially appreciate the follow-up email recaps it sends and the AI functionality, which helps me draft follow-up emails for my clients. Gong has truly streamlined my process from call to follow-up.
What do you dislike about the product?
I do not have any dislikes. It helps me tremendously and I am not sure what I did previously!
What problems is the product solving and how is that benefiting you?
Gong solves a few major challenges for me. It makes training and knowledge-sharing more accessible, saving me time on follow-ups and keeping me fully present on calls since I don’t need to take notes.
Frustrating Data Access Limitations and Lack of Bulk Export Support
What do you like best about the product?
Gong offers valuable insights into call data and sales interactions
What do you dislike about the product?
While Gong offers valuable insights into call data and sales interactions, our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. If you're considering switching platforms and have six months or less on your contract, start engaging the Gong API documentation immediately to download all of your call data in a usable format.
Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.
Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own.
If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs.
Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.
Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own.
If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs.
What problems is the product solving and how is that benefiting you?
We used Gong as a call recorder.
Makes it easier to record calls!
What do you like best about the product?
1. Automatically records calls once you add the gong assistant to any meeting
2. Call brief once the call is completed
3. Full transcript of the call
4. Suggestions on talking points
5. Division of calls into discussion and action items
2. Call brief once the call is completed
3. Full transcript of the call
4. Suggestions on talking points
5. Division of calls into discussion and action items
What do you dislike about the product?
Customer can access the shared link only up to 730+ days!
What problems is the product solving and how is that benefiting you?
I don't have to draft a separate meeting of minutes once the call is ended! I receive it in the form of call brief.
Easy to review calls
What do you like best about the product?
Gong is a super useful tool in our day to day. Makes it easy to review a client call, create the next steps and help us to identify the amount of opportunities
What do you dislike about the product?
somethimes takes a little to "enter" in the meeting and the very beginning is lost. But this is a minor inconvinience and don't happen too often
What problems is the product solving and how is that benefiting you?
identify opportunities, create the next steps and keep tracking of the client's behavior
Gong makes life easy.
What do you like best about the product?
Gong makes it so easy to parse out and share clips of calls. Their AI is very strong and helps me get to the relevant moments of calls very quickly.
What do you dislike about the product?
Not much! Sometimes filters can get a bit clunky.
What problems is the product solving and how is that benefiting you?
Rewatching calls and coaching/getting relevant insights on client satisfaction.
Sales Pipeline Efficiency and Practical AI Notetaking
What do you like best about the product?
During each sales call, whether in person or virtually, I'm sure to have Gong active in the background to take notes so I'm able to focus on my client rather than scribbling notes. The Engage feature of Gong has been vital in creating a sales pipeline with daily "to do's" ensuring I'm consistently following up with prospects. Implementing Gong into my daily routine has been seamless as well with my activity integrating directly with SalesForce.
What do you dislike about the product?
My only advice would be the AI notetaker being slightly more accurate in the transcriptions created. Instead of forwarding these transcriptions to my client directly after the call I often have to check for grammar and spelling errors.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my time management while prospecting new clients by having my daily activities outlined showing me exactly what action items I have for that day.
One of the best recording softwares in the market
What do you like best about the product?
Gong has gradually become one of my go-to tools for learning from customer calls. It’s user-friendly and provides an accurate reflection of each conversation. The summaries are especially helpful, as they provide insights that guide the next steps and highlight what's truly important in discussions with potential customers.
What do you dislike about the product?
Occasionally, Gong has difficulty understanding regional accents, which means the transcripts aren't always 100% accurate. This can make reviewing calls a bit more time-consuming.
What problems is the product solving and how is that benefiting you?
1.) Captures customer calls so I can focus on the conversation instead of taking notes
2.) Recapping next steps to better inform next steps
3.) Helps to get new hires up to speed and learn from the wider team
2.) Recapping next steps to better inform next steps
3.) Helps to get new hires up to speed and learn from the wider team
Useful and intelligent
What do you like best about the product?
i really love using the 'rephrase' feature on the emails.
if i dont like the way my email is written, this feature rewrites it for me without changing the meaning of it. this is super useful. also gong tells me when a prospect had last opened my email, so very useful!
it also has this superb ability to analyse my calls and tell me what was the call all about. this saves soo much time!
if i dont like the way my email is written, this feature rewrites it for me without changing the meaning of it. this is super useful. also gong tells me when a prospect had last opened my email, so very useful!
it also has this superb ability to analyse my calls and tell me what was the call all about. this saves soo much time!
What do you dislike about the product?
i really dont like when it asks me to refresh my page to see updates and there is no option to skip this. the purple bar remains on top of the page unless i refresh it. makes me reload all my work on the page.
What problems is the product solving and how is that benefiting you?
its making it possible for me to know which client is actually reading my emails regularly and who isnt. this tells me who to spend more time and efforts on. it also sends me daily reminders on which prospect i need to check on and who i havent replied to in a while. gong is helping me write better and more professional emails as well.
Gong efficiently records, transcribes, and makes email and phone conversations easily searchable.
What do you like best about the product?
The best upside of using Gong software for Customer Success Managers (CSMs) is its ability to provide actionable insights from customer interactions, enabling proactive account management and improving customer satisfaction by identifying trends, potential risks, and opportunities for upsell or renewal.
What do you dislike about the product?
Getting all team members up to speed on using Gong effectively may require time and training, especially if they're unfamiliar with similar software.
What problems is the product solving and how is that benefiting you?
Taking notes. Allows TeamMembers to be completely present on a call, not looking away to take notes, knowing Gong is catching everyword.
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