Gong
Gong.ioExternal reviews
6,466 reviews
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Hands-Free Calls and Insightful Summaries Make Gong a Standout
What do you like best about the product?
Gong makes it incredibly easy to stay hands-free during calls, allowing me to focus on the conversation without worrying about taking notes. I appreciate being able to review the call's contents afterward, and I find the AI-generated summaries particularly helpful, especially when they highlight areas where I could have improved. I also value how Gong marks important moments on the call timeline, making it simple to identify key points and share them with others.
What do you dislike about the product?
Occasionally, the app glitches and sends me emails about call recordings that I never scheduled. On one occasion, a colleague asked if a Gong email was actually coming from me or a phishing attempt, and since I hadn't send it myself I was equally as confused. It also repeatedly tries to connect to my calendar, even though I have never granted it permission to do so.
What problems is the product solving and how is that benefiting you?
As someone who mainly conducts user experience research, I find Gong to be a game-changer because I no longer have to take notes during interviews. Having a recording of the call along with automatically generated notes means that insights and synthesis are provided for me, saving me several steps in my process. Additionally, features like tracking the number of filler words I use are helpful, as they allow me to improve my speaking skills for future sessions.
Excellent Tool that aids Feedback and Improvement
What do you like best about the product?
it is useful for my supervisor to monitor my calls and help me improve
What do you dislike about the product?
it only works on zoom and not teams calls
What problems is the product solving and how is that benefiting you?
it helps me transcribe my calls so i save a lot of time
A Convenient and Holistic Outreach Solution
What do you like best about the product?
Its very convenient and holistic, one of the best outreach solutions
What do you dislike about the product?
Nothing as of now to dislike, its a great product
What problems is the product solving and how is that benefiting you?
It has increased our connect rate and helped us be on top of our daily tasks
Absolutely Love This Software!
What do you like best about the product?
The interface is simple to understand and effective to use. It gives complete accuracy and insight to performance metrics and is a convenient and useful tool.
What do you dislike about the product?
At the moment I have no dislikes. I use Gong on a daily basis and the fact that I can review my calls is extremely helpful an adds insights to where I can improve.
What problems is the product solving and how is that benefiting you?
Gong helps me to refine lead searches and optimize mty performance by giving me clear indications on where to focus my efforts.
Perfect Call Analysis and Performance Tool
What do you like best about the product?
I appreciate how Gong gives exactly correct details of the call and helps in accessing my performance. I like that it offers an overview and to-the-point answers. I enjoy having my performance review, tips to improve, and call records all in one place. It's great that the initial setup of Gong was very easy, and I find it just perfect.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
Gong provides exact call details and helps assess my performance. It offers an overview with to-the-point answers and consolidates call records and performance reviews with tips to improve.
Insightful Call Analysis with Detailed Performance Breakdown
What do you like best about the product?
Scores and breakdown on how I did for each part of the call
What do you dislike about the product?
Sometimes the search function is not as accurate and may required a few tries
What problems is the product solving and how is that benefiting you?
Helps me listen to my convos and get feedback and improve on it
Versatile Tool That Elevates Coaching and Analytics
What do you like best about the product?
I love how versatile gong is. I started using Gong as a coach, which really helped my professional development, as my manager was able to listen to my calls and provide feedback. Now, as a data analyst, I love that gong surfaces actionable insights and engagement metrics.
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
What do you dislike about the product?
As a Gong Admin, there are some functionalities I wish gong did differently. For example, the permission profiles are a bit convoluted and there is not a easy way to ensure that everyone has access to forecasting.
What problems is the product solving and how is that benefiting you?
Gong allows our product, marketing, and leadership teams to hear the voice of our customers directly, which helps enable our company to go to market faster and better.
Seamless Recording and Powerful AI Analytics
What do you like best about the product?
The recording is seamless with perfect call analytics and call transcription and next steps via recent AI aspect introduced in Gong.
What do you dislike about the product?
Sometime, the call analysis takes a bit much time and produce the call recording. The application in general is a bit slow. For custom integration with other platform, it is a complex process.
What problems is the product solving and how is that benefiting you?
For sales and pre-sales team, I appreciate the conversation intelligence of Gong with their highly accurate call transcription, carefully segment objections, pricing, competitor mentions with high accuracy during recording and seamless sync with SFDC.
Insightful Summaries and Transcriptions That Impress
What do you like best about the product?
The summary , the insights, the AI transcription
What do you dislike about the product?
The processing time after the call ends is much too long.
What problems is the product solving and how is that benefiting you?
This tool helps summarize customer conversations, detect customer intent, and understand the overall customer sentiment. It also allows you to keep track of ongoing conversations and refer back to historical data from previous customer interactions.
Streamlined Our Workflow with Ease
What do you like best about the product?
Its a good software which has helped us streamline
What do you dislike about the product?
It can be better interms of user interface
What problems is the product solving and how is that benefiting you?
Its making business easier
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