Gong
Gong.ioExternal reviews
6,511 reviews
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Innovative Tool with Room for UI Improvement
What do you like best about the product?
I like that Gong is constantly innovating, and it's one of my favorite tools. I really appreciate its AI briefings and the ability to customize what those briefs look like and their timelines, which I find super useful. I also like that Gong helps me identify risks for certain accounts, which is important for managing my book of business. It allows me to see any previous risks on a new account before I became the account manager, and it helps me address those risks in real time.
What do you dislike about the product?
I think that the UI UX is a bit complex for the account page and being able to clearly view those briefs. Outside of that, just minor changes to those would be super, super helpful.
What problems is the product solving and how is that benefiting you?
I use Gong to take notes during calls, manage time better, and handle multiple accounts. It provides concise summaries of call recordings and helps me action my next steps efficiently.
Easy Videos, Smooth Experience
What do you like best about the product?
easy videos to review after merchant calls
What do you dislike about the product?
nothing i think it is an efficient software tool
What problems is the product solving and how is that benefiting you?
reviewing customer calls and notes to see how everything went
Powerful Call Insights That Help Teams Coach Better and Close More Deals
What do you like best about the product?
From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps.
What do you dislike about the product?
I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time
What problems is the product solving and how is that benefiting you?
Gong helps solve the challenge of missing or incomplete notes because it automatically records and transcribes my sales meetings, so I don’t have to rely solely on what I managed to write down during the call. As a rep, it’s easy to miss small but important details while trying to guide the conversation, take notes, and respond to the prospect in real time. With Gong, I can go back and review the full recording and transcript to make sure nothing slipped through the cracks. It also helps surface objections or concerns that might have been subtle or easy to overlook during the live conversation, allowing me to better understand the customer’s perspective and address those points more effectively in follow-ups.
Gong’s AI Delivers Key Call Insights and Better Coaching
What do you like best about the product?
I use Gong’s AI to analyze calls, surface key insights, and flag deal opportunities. All of this helps me coach more effectively, improve forecasting, and keep the team aligned much better.
What do you dislike about the product?
The platform can be overwhelming at first, but the AI does misclassify people or technical words sometimes, so there are some minor adjustments to be made.
What problems is the product solving and how is that benefiting you?
Gong helps me overcome the lack of visibility, coaching, and team performance issues by allowing me to better track the conversations, mitigate the risks, and improve the team’s performance, enabling me to close deals much faster.
Effortless Sales Enhancement with Great AI
What do you like best about the product?
I like Gong's simplicity; it feels like a really efficient use of AI. The suggestions it gives for using AI are very intuitive, like searching for calls or writing follow-up emails. Whenever I have Gong write a follow-up email, it feels spot on as it captures the exact topics we discussed. I also really appreciate the reliability of Gong. Additionally, the initial setup was very easy, and it saves me a ton of time in my sales job. It makes searching for old calls easy with keywords and filtering, helping me refresh my memory.
What do you dislike about the product?
I've had some difficulties with having calls recorded if Gong wasn't able to get added to the calendar invite. It can be a bit of a challenge when customers use Microsoft Teams or their own conference information, although I think this has been improved over the last year or so.
What problems is the product solving and how is that benefiting you?
Gong saves me time by making call details easy to find with keywords, refreshes my memory, enhances listening without manual notes, and provides simple search and filter functions for past calls, solving many needs in my sales role.
Effortless Prospecting, Easy Call Review
What do you like best about the product?
I like that Gong keeps all of my different leads organized and how it pauses the flow for people who have responded to my emails. It's all right at my fingertips and easy to use, which makes watching calls simple. I also love how the calls are recorded, so I can go back any time to listen to my own calls or learn from others. The to-do part of Gong is helpful, with tasks, flows, follow-ups, and flow errors clearly displayed. It separates prospects by flow type, making it clear which prospect is under which lead. The initial setup was super easy, and I love that I had the option to set up a new phone number with Gong.
What do you dislike about the product?
The to-do section used to be a little more clear and color-coded, but Gong installed a new update that makes that section a bit less intuitive. I am getting used to it now.
What problems is the product solving and how is that benefiting you?
I use Gong to organize leads, track tasks and flows, and record calls, making prospecting and follow-ups more efficient. It keeps everything at my fingertips, easy to use, and helps me learn from recorded calls.
Clean, Easy Workflow with a Great UI and Outstanding Support
What do you like best about the product?
Great UI, the customer support is great. The workflow is very clean and easy to organize your daily tasks.
What do you dislike about the product?
The application has a couple of bugs, but those can be fixed
What problems is the product solving and how is that benefiting you?
It's able to use AI to record meetings and give us a summary in case we forget key details from a meeting
A Game-Changer for Sales Call Analysis
What do you like best about the product?
I love using Gong to analyze sales calls, prepare for upcoming meetings, and write follow-up emails. It really helps create a repeatable process for every prospect and provides valuable insights on my performance. I especially appreciate the feature that helps me prepare for meetings, as I often have back-to-back meetings and don't have time to re-read my notes. I'm impressed with the amount of data I get on each call and how quickly I can prepare for meetings. Also, everything worked seamlessly for me as soon as Gong went live, and I could easily see all the calls I ran on my calendar.
What do you dislike about the product?
My main complaints are the time it takes for calls to analyze, especially when they are over 45 minutes in length. Sometimes for last minute meetings they do not get captured by Gong and require me to manually upload the call.
What problems is the product solving and how is that benefiting you?
I use Gong to analyze sales calls, prepare for meetings, and write follow-up emails. It creates a repeatable process, offers valuable insights on my performance, and saves time by letting me quickly prepare for back-to-back meetings without rereading notes.
Gong’s AI Summaries and Analytics Make Call Reviews and Coaching Effortless
What do you like best about the product?
I love the new AI summarizations and recommendations for my opportunity notes, and the analytics from the AI listening. But even before the Ai tools were introduced, Gong provided a great way to review calls, get coaching, and revisit previous conversations with prospects and clients.
What do you dislike about the product?
The integration with SFDC is annoyingly slow to sync (though it's possible we have it on an SFTP instead of an API for some reason), andGong's transcription and AI recognition isn't the best, but functionality-wise, Gong really does everything I have wanted or expected it to.
What problems is the product solving and how is that benefiting you?
Gong gives us opportunities to be better coached on our sales conversations and talk tracks, as well as revisiting details or contested information. We also use it for forecasting and deal notes. It provides great visibility into deal command analytics for managers.
Gong Turns Customer Conversations Into Actionable Insights
What do you like best about the product?
Gong allows us to identify trends, pinpoints, and inform pretty much everything we do in our organization through analyzing actual prospect an customer conversations and interactions.
What do you dislike about the product?
There is nothing I dislike about the software.
What problems is the product solving and how is that benefiting you?
Gong helps us get feedback, understand prospect and customer attitudes, and refine our sales approach.
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