Gong
Gong.ioExternal reviews
6,610 reviews
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External reviews are not included in the AWS star rating for the product.
Unmatched Call Management, Slight AI Glitches
What do you like best about the product?
I really enjoy Gong for several reasons. The call recording feature and the availability of transcripts are my favorite parts. They eliminate the need to take notes during calls, allowing me to be more active with prospects and customers. I like reviewing the pipeline tab and the heat map, which offer a visualization of deal activity, helping me stay on top of deal management. The AI tips that provide suggestions or reminders to reach out to certain deals are also valuable. Plus, the integration with Salesforce is really nice, as it allows me to make calls and send emails from Salesforce without needing to go into Gong. The initial setup of Gong was extremely easy, and the user interface is super user-friendly, making it easy to use and navigate.
What do you dislike about the product?
I think the account AI is often incorrect. Lots of times, I will ask a question to your Gong account AI, like, did we discuss pricing, and I'll get the answer as no. But if I put the transcript into Chat GPT, it will tell me the full pricing discussion that we have. So I think areas to improve would be account AI.
What problems is the product solving and how is that benefiting you?
I use Gong to record calls and manage my pipeline, which saves me time by eliminating note-taking and providing transcripts. The heat map and AI tips keep me on top of my deals, helping prioritize my efforts effectively.
Gong Streamlines Email Outreach and Saves Our Teams Time (Marketing)
What do you like best about the product?
Gong makes it easy to send emails on behalf of others, which saves time and streamlines workflows for both our ELT and Sales teams.
What do you dislike about the product?
Limited fields/properties. We synced Gong with Salesforce, and in Salesforce campaigns we segment leads based on “member status.” Unfortunately, that field isn’t available in Gong yet, so you end up having to create multiple lists or People views to properly target the right leads for outreach.
What problems is the product solving and how is that benefiting you?
Easier outreach that actually drives meeting conversions. We run a lot of events, and we often send emails on behalf of our sales/ELT team instead of asking them to do it themselves—because when we do, it usually ends up not getting done.
That feature has been a real lifesaver for us.
That feature has been a real lifesaver for us.
Call Prep and Follow-Up's made easy by Gong AI
What do you like best about the product?
The AI features for generating follow up emails and preparing for a call.
What do you dislike about the product?
There's not much to dislike, sometimes the interface can be a bit confusing
What problems is the product solving and how is that benefiting you?
Saving time and effort
Game-Changer for Sales Team Efficiency
What do you like best about the product?
I love how Gong has game-changing flows that make the process so much better compared to other dialers I've used. The auto email feature is awesome because it saves a lot of time personalizing emails to our prospects. Also, using Gong with our CRM, Salesforce, is great since it pulls the data one-to-one and has it all there for us. On top of that, the initial setup was very easy, just took me one to two minutes to get my personal work number through Gong and get ready to go.
What do you dislike about the product?
I wish that we were able to edit flows with active contacts and leads.
What problems is the product solving and how is that benefiting you?
Gong consolidates fragmented CRM data, enhancing my outreach by preventing app-switching and improving productivity. It's game-changing with its flows and auto-email, saving time on personalization. Integrating one-to-one with Salesforce ensures all data's in one place.
Gong Keeps Me Present in Meetings with Smart AI Recaps and Insights
What do you like best about the product?
I’m a note-taker, and sometimes it’s hard to keep up with notes during a meeting. That’s where Gong comes in. Gong joins my meetings or calls and takes notes for me, so I can stay fully present and focused during the conversation. Note-taking is just the tip of the iceberg. Gong provides an AI recap of the call, provides insights on next steps, and gives pointers on how I can communicate more effectively. The UI/UX of the platform is straightforward. Gong also integrates directly with Google Calendar/Google Meet, so you don't have to worry about configuring your meeting every time you create a new one. Gong's performance is stable and consistent.
What do you dislike about the product?
If I had to pick something, it would be the learning curve during onboarding. Gong provides a ton of documentation for support, but it can be a little overwhelming on your first go. The pricing is fair, but it could get a little expensive if you are adding a bunch of seats.
What problems is the product solving and how is that benefiting you?
We are using Gong to help us stay present and engaged during our meetings. Gong is also helping our teams work better together, because they can easily reference a Gong recap from a coworker's meeting.
Real Deal Visibility and Actionable Call Insights with Gong
What do you like best about the product?
Gong has supported me in getting real visibility into what is actually happening across my deals. It has the power to review all my calls, spot all the patterns within winning and losing deals and it gives me insights on my messaging, objections and most importantly next steps.
What do you dislike about the product?
Honestly - nothing. If there was anything I'd flag it would be the cost to have it in our company
What problems is the product solving and how is that benefiting you?
Gong helps solve the lack of consistency and visibility in all of my conversations. Before having Gong I would typically have to try and remember the conversation that is taking place on being overly distracted by taking notes during the call.
Gong Brings Real Customer Voice Into Marketing and Automates Follow-Ups
What do you like best about the product?
As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects.
What do you dislike about the product?
It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features.
What problems is the product solving and how is that benefiting you?
I like being able to hear customer pain points in their own words. It’s also helpful to track sales rep actions and see how engagement flows are being used. The easy integration with Salesforce makes campaign management and follow-up much simpler.
Gong’s Great Meeting Notes Keep Me Focused on the Conversation
What do you like best about the product?
Gong takes great notes during the meeting so that I can focus on the call itself and asking meaningful questions.
What do you dislike about the product?
It can take a little while to process longer calls.
What problems is the product solving and how is that benefiting you?
Gong integrates well with our CRM and is easy to learn. It offers great feedback and helpful notes post call.
Shockingly Painless Rollout with a Standout UI and Integrated AI
What do you like best about the product?
We were already running Gong Foundation when we made the decision to add Engage, and the rollout was shockingly painless. We had our 25-person sales team fully onboarded and integrated in under a week. For a team mid-cycle, that kind of zero-friction implementation is genuinely rare.
The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.
The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.
The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.
The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.
What do you dislike about the product?
The biggest challenge right now is that Gong is expanding fast and the product is starting to outpace its own documentation. There are a lot of AI tools available, but there's no real in-depth walkthrough of how to use them effectively. For admins trying to drive adoption across a team, that gap shows up quickly.
Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.
On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.
None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.
Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.
On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.
None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.
What problems is the product solving and how is that benefiting you?
The core value is consolidation. Call analytics, conversation intelligence, and outreach sequencing all live in one platform, which means we're not reconciling data across disconnected tools. Gong handles the analysis for us, so instead of manually reviewing calls, we're using scorecards and AI-driven insights to coach the team faster and more consistently. For a 25-person sales team, that speed of feedback is a real competitive advantage.
Easy-to-Use, Intuitive, and Genuinely Helpful
What do you like best about the product?
Gong is easy to use, intuitive, and genuinely helpful.
What do you dislike about the product?
In general, the summaries that are sent out to internal stakeholders after the call don’t seem as accurate as the summaries you see when you click into the call. This contributes to wrong perceptions
What problems is the product solving and how is that benefiting you?
In my call summaries, I use AI to capture the key value realizations discussed with the customer during the conversation. I then use that information in Executive Business Reviews, and to make sure the tasks we discussed are completed on time before our next call. Overall, it helps me stay organized for customer calls and acts as an assistant.
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