Gong
Gong.ioExternal reviews
6,518 reviews
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Gong delivers with AI tools that save loads of time and help answer nuanced business trend questions
What do you like best about the product?
Summary and AI features so you don't have to listen back each call, easy tagging and categorizing, smart playlists, great support and documentation, easy prompts to deliver and provide call coaching, stats to support team coaching and improvement.
What do you dislike about the product?
No downsides other than making sure you have a strategy in place for the trends you want to measure and making sure you're enabling teams well with getting the most out of this powerful tool!
What problems is the product solving and how is that benefiting you?
Gong gives our exec team insights into customer trends on the ground - be it product or service feedback- and provides data for hard to quantify trends like dissatisfaction with granular features. AI summaries save loads of time from teams having to enter call notes or create follow up emails, enabling them to move faster and cover more calls in a day with effective tailored follow up messaging.
Great tool with amazing built in AI!
What do you like best about the product?
I love how the notetaker is automatically added to my calls so I don't have to rememeber to record. I also love the built in AI summaries and the reminders on follow up tasks and to-do's. Sharing with customers is also easy.
What do you dislike about the product?
I hate how long the calls take to process before the recording is ready, that delays my follow up emails to clients and I would prefer to send those as soon as the call wraps up.
What problems is the product solving and how is that benefiting you?
Call tracking, training and helpful reminders for customers I meet with.
AI Summary is very helpful
What do you like best about the product?
I love the AI feature that gives a summary of your call with sections that include next steps, review, and people on the call. It is so easy to use and it turns on every external call automatically.
What do you dislike about the product?
Sometimes the summary is a little off/incorrect.
What problems is the product solving and how is that benefiting you?
It saves time with follow ups with customers
Makes my life easier!
What do you like best about the product?
I love the AI in Gong. I like being able to see all of my conversations in bulleted points so it makes it easy to know what my next steps are. I use the email recap templates as well, but I customize them to make them a bit less robotic and personal. I also love that the calls transfer to Gainsight.
What do you dislike about the product?
I don't always find my recorded calls very easily. Recent calls are very easy to find on the dashboard, but I'm a bit lost when I need to search back on really old calls.
What problems is the product solving and how is that benefiting you?
I don't have to physically write notes during my calls so I can focus more on our conversation. I love that I can copy/paste my notes into Gainsight. It allows me to have more time doing other parts of my job.
Gong is very helpful!
What do you like best about the product?
It has been very helpful in terms of keeping yourself upto date on tasks and to dos. It's AI is very helpful in creating follow ups and summarizing events that took place.
What do you dislike about the product?
The attachments tend to be slow in being attached and it does not allow to put excel sheets on the email body.
What problems is the product solving and how is that benefiting you?
It is solving scheduling problems and keeping tasks accomplished on a timely manner.
Notetaking Efficiencies
What do you like best about the product?
Next Steps Review
Meeting notes
% of talk time
Meeting notes
% of talk time
What do you dislike about the product?
I'm excited about how the app will learn my niche business over the year to come. Right now, it is unsure about what specific language is pertinent to sales within my sector.
What problems is the product solving and how is that benefiting you?
Time savings
Historical look up
Historical look up
Gong, a daily activity
What do you like best about the product?
It comes with text enabled version and helps us to make notes while listening
What do you dislike about the product?
It should be downloadable to transfer the data to USB to listen more
What problems is the product solving and how is that benefiting you?
It helps me to provide constructive feedback to my direct reports and helps me attain process knowledge which makes me confident to address individual queries.
All-around great product!
What do you like best about the product?
From coaching to deal management, Gong does it all. Easy to use once you know what to look for. Integrations are top notch as well
What do you dislike about the product?
Gong can do so much that it's easy to get lost.
What problems is the product solving and how is that benefiting you?
One place to go for coaching, deal/oppty management, and notes!
A very useful tool for keeping on top of things
What do you like best about the product?
Currently not aware of anything new - but still liking the same features I have been using
What do you dislike about the product?
I haven't seen any further improvements or changes to the current set up of our Gong instance - not sure whether there have been any developments, but I am still using it the same way as I did before. Would also be good to hear from our Account Manager or anyone else about any refreshers
What problems is the product solving and how is that benefiting you?
Time saver and also coaching tool
Gong is Simple,Intuitive and Impactful..it’s 100% the best!
What do you like best about the product?
I like how it has made it easy for us to record our sales and customer success such as meetings.
Has also made it easy for us to track activity that are on deals.
Great for hosting our training videos internally and allowing for collaborative call feedback .
Has great customer suppport!!
Has also made it easy for us to track activity that are on deals.
Great for hosting our training videos internally and allowing for collaborative call feedback .
Has great customer suppport!!
What do you dislike about the product?
Gong is a great platform with actionable insights and amazing customer support..nothing that i dislike towards it!!!
What problems is the product solving and how is that benefiting you?
It has helped us to measure productivity of our team!
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