Gong
Gong.ioExternal reviews
6,454 reviews
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I love Gong!
What do you like best about the product?
I love the AI capabilities and the transcript the most. I also love how it auto-records my calls when I add the email associated with my account to the meeting.
What do you dislike about the product?
I really with the AI capabilities would also be available for internal calls and not just external calls. It's very helpful and super accurate for external calls and I want that feature for my internal calls. It saves me a ton of time when recapping calls and creating a report off those calls.
What problems is the product solving and how is that benefiting you?
It saves me time after I interview customers and making reports based on win-loss analysis.
Great product
What do you like best about the product?
There are rarely, if ever, any technical issues with the recordings or the quality of recorded calls. The audio and video work well, and the recent call summaries are an absolute game-changer and time-saver when looking at old calls.
What do you dislike about the product?
The transcription process still needs work. There are usually multiple incorrect words or phrases that I then have to listen to the call itself to resolve. Overall, the transcripts are very helpful for a high-level overview of a call, but if I need to get into the weeds, I'll have to listen to the call as I can't fully trust the transcription.
What problems is the product solving and how is that benefiting you?
Makes it very easy to get coaching from my manager, gain intelligence on prior or prospective customers, and learn what others in the sales org do well.
An top of the line AI assistant to sellers and sales managers
What do you like best about the product?
The platform itself is extremely user friendly for our sellers and line managers.
The speech to text technology is best in class.
The customer support is fantastic and I lean on the team frequently for questions/trainings etc.
The speech to text technology is best in class.
The customer support is fantastic and I lean on the team frequently for questions/trainings etc.
What do you dislike about the product?
The biggest area of concern I run into is around GDPR compliance and navigating the different legal needs for different regions working for a global company.
What problems is the product solving and how is that benefiting you?
For the Sellers the main benefit is leverage the Call Spotlight feature to streamline their next steps and learn from each others best practices.
For the managers the primary benefit is around the analytics and leveraging the tool for call coaching. Being a global company this also helps with the transcription and translation of different languages.
For the Rev Ops team it would be aroud the customer insights we get through the trackers.
For the managers the primary benefit is around the analytics and leveraging the tool for call coaching. Being a global company this also helps with the transcription and translation of different languages.
For the Rev Ops team it would be aroud the customer insights we get through the trackers.
Gong is a great product!
What do you like best about the product?
I like the actionable items recap after the call. I find it very useful.
What do you dislike about the product?
perhaps improved speech to text, I do think that as a product it is great.
What problems is the product solving and how is that benefiting you?
I use it as a note taker and for personal coaching based on my interactions with customers.
Very useful resource
What do you like best about the product?
Summary of calls and meetings in bullet point form
What do you dislike about the product?
Not really any major issues that I have found so far
What problems is the product solving and how is that benefiting you?
Concise summary of calls and client meetings
More efficient way to work
What do you like best about the product?
Gong has some great insights and makes client recaps quick and easy. It's also very straightforward to share with clients or team members.
What do you dislike about the product?
I'm not super tech savvy, so there has been a learning curve.
What problems is the product solving and how is that benefiting you?
Helps me share with teammates and leadership to create quick and easy coaching experiences.
I use Gong Daily to track and drive team results
What do you like best about the product?
Love the user experience, the visual breakdown of the call with the transcript is great.
What do you dislike about the product?
With there was more Call to Actions highlighted in the calls and a better summary feature for longer calls that are logged.
What problems is the product solving and how is that benefiting you?
Helping with Call review, and Sales team traing
Gong - Makes note taking more efficient
What do you like best about the product?
As a Customer Success Manager, I have many customer calls a day, sometimes they are back to back which makes note-taking a challenge. With Gong, I am confident that I will have detailed enough notes I can copy after a call which saves me a ton of time. If I ever forget a specific aspect of the call I can always search for a key word and Gong will tell me what point in the call that word was mentioned.
What do you dislike about the product?
The calls have an expiry date, I set mine to the longest which is 730 days which has not been an issue yet.
What problems is the product solving and how is that benefiting you?
- I don't need to remember everything that happened in a customer call, I can be more present during the call and be confident Gong will summarize the call for me afterwards
easy to use tool
What do you like best about the product?
It really helps me monitoring and coaching my team. 2 things I use the most is 1) call snippets 2) search bar in the call transcript
What do you dislike about the product?
I would like to be able to see my activity history in feedbacks provided summarized and for more than 30 days
What problems is the product solving and how is that benefiting you?
I can coach my team easier and quicker
Efficiency At Scale
What do you like best about the product?
Outlines, points of interest and stats have been quite helpful
What do you dislike about the product?
Still having the same issue with meetings not being picked up or synced with Gainsight. Also the AI summaries leave more to be desired.
What problems is the product solving and how is that benefiting you?
Gong has created automation in my workflow which is the biggest benefit
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