Gong
Gong.ioExternal reviews
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Great tool for coaching, Call breakdowns, and record of how the flow of the call went.
What do you like best about the product?
Transcribed scripts of how the call went
What do you dislike about the product?
None that i can think of. I guess i need a character count to move to the next stage of this survey
What problems is the product solving and how is that benefiting you?
Hearing my peers do things differently is always great. Script transcription allows me to find competitors that were discussed
Recommendations to others considering the product:
Great way to coach within an office setting but definitely better Outside of the office setting
Gong - a must for all sales people
What do you like best about the product?
The ability to play back conversations and look at the side bar where it says what the topics of conversation are.
What do you dislike about the product?
Nothing! Its an incredible platform and I would highly recommend it to everyone!
What problems is the product solving and how is that benefiting you?
Solving for the ability to take down notes and collaborate with my teams better and provide feedback on their calls!
Recommendations to others considering the product:
GET IT! Best tool for sales enablement and coaching and note taking!
Great insights into customer needs for a Product Manager
What do you like best about the product?
Ability to follow up calls, all is recorded, can search by keywords, can subscribe to specific topics and get the exact calls that match, Smooth and rich navigation options
What do you dislike about the product?
Old and non sexy UI. Reasonable UX sometimes a little difficult. Mobile
What problems is the product solving and how is that benefiting you?
Gong allows me to catch up with some customer requirements and needs event without attending a meeting and also following up
User friendly, data driven platform
What do you like best about the product?
How quickly a call gets uploaded for me to listen to. Within 10 minutes I can go back and listen to a demo that just occurred and review how things went. I also like how seamlessly it integrates with the other tools that we use, like google calendar and frontspin. It makes things much easier for me. I also like how things are color coded, so that I can easily jump to the desired portion of the demo. For example, when I want to jump to listen to a close, then I go to the pricing section of the call, and don't have to fast forward through the whole thing to get there.
What do you dislike about the product?
That I can't upload a call that wasn't automatically integrated. There are times when someone will call me, but because it came through my desk phone I have to listen to it on another platform. It would be helpful to take downloaded calls and be able to drop them into gong to be analyzed.
What problems is the product solving and how is that benefiting you?
Understanding how long my dialogues are, and improving my listening skills. When I don't use gong, it's hard to tell what points were talked about, how much the prospect talked, and the time it took to progress through the demo. I don't have to listen to the entire call to know at what point I'm at in the demo.
Seamless User Experience & Insights from SDR
What do you like best about the product?
I love how easy it is to see the happenings of my sales org with Gong. I particularly like the "listen in" feature for live calls which makes it easy to fit in time for research throughout my days as an SDR who's aspiring to be a sales rep. The educational benefits of Gong are amazing and seeing the analytics for the call features (talk time, small talk time, next steps etc. The format of Gong is definitely the most helpful as it's extremely user friendly and easy to see insights for a sales call at a glance. It's an awesome tool to use for sales coaching purposes as well!
What do you dislike about the product?
At times the features can take a bit to load but all in all the tool is amazing!
What problems is the product solving and how is that benefiting you?
Gong makes it easy to analyze calls and to allow your entire company to engage with the pre & post sales cycles.
Recommendations to others considering the product:
I recommend!
Excellent for a new starter
What do you like best about the product?
Easy to use, the fact that it is separated into teams was useful. I love the fact that it has a script to also assist.
What do you dislike about the product?
There are no functions on Gong that I did not like
What problems is the product solving and how is that benefiting you?
How to structure my call and how to overcome objections
Recommendations to others considering the product:
For any new starter to get up to speed and anyone else trying to improve
Best Tool for Sales
What do you like best about the product?
Key Words are the best. Makes easy to find information / stalled deals
What do you dislike about the product?
User interface on desktop to clunk would rather have the desktop
What problems is the product solving and how is that benefiting you?
Reps not closing deals and having issues with their sales process.
Recommendations to others considering the product:
n/a
The best tool to learn what your peers are doing in the field
What do you like best about the product?
You can provide feedback and send snippets about your calls to your peers for review. Ramp up time can be reduced because as a new team member you can shadow as many calls as you want.
What do you dislike about the product?
Sometimes the transcripts are not very accurate
What problems is the product solving and how is that benefiting you?
reduce ramp up time
Learn how other peers handle objections
Learn how other peers handle objections
Great insight in an easy to use package.
What do you like best about the product?
I love how easy Gong makes it to share snippets of calls with colleagues and management. This tends to result in really great feedback opportunities and insight into how an empoyee is performing. I'm also a huge fan of the timeline feature that integrates with easy so that it's very simple to see how we're communicating with our customers and what took place when.
What do you dislike about the product?
There isn't much I don't like about Gong but the one thing I'd like to see is a more fleshed out scorecard feature. There isn't a way to hide scorecards from call hosts even for a period of time. It would be a great tool to use for self vs management evaluation if this were possible!
What problems is the product solving and how is that benefiting you?
Gong is helping us with better coaching which ultimately allows us to uplevel our team!
Sales rep using Gong
What do you like best about the product?
I like the quick search feature and the ability to leave and share comments with your team. Immediate feedback.
What do you dislike about the product?
Nothing I can think of at this moment. The product meets all of our expectations.
What problems is the product solving and how is that benefiting you?
Close rate, conversion rate, win rate on opportunities, increasing ASP.
Recommendations to others considering the product:
Use often and you will get great value out of the tool.
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