Gong
Gong.ioExternal reviews
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Great way to perfect delivery and make follow up easy
What do you like best about the product?
After taking over accounts where other managers had calls with clients, it has been awesome to get a great idea of where to start with existing clients. I have also loved how it makes coaching easy with specific examples of what I'm doing well and where I can improve. Also, the ability to send video clips to the client to review allows them to focus on the call which improves the engagement and call outcomes.
What do you dislike about the product?
It took me a bit to understand what to do to add Gong to a call if it wasn't showing up in a call, which led to some missed recordings early on, but once I learned how to do that, I can't think of anything.
What problems is the product solving and how is that benefiting you?
Helping clients with a highly technical product has been much easier with this product. It shortens call review times, and will be key in onboarding new employees as the company grows.
Recommendations to others considering the product:
Utilize the search bar function to find calls, clients, other users that were on a call, etc. Also be sure to use the increase speed when reviewing calls and jump to specific topics that are highlighted by Gong.
I love Gong.
What do you like best about the product?
The ability to send calls to clients so that I do not have to re-demo. I love the ability to train new associates based on calls that have happened. We can identify "best in class" demonstrations to share. It helps with talk track improvement, the ability to see team level stats and have competitions based on the results.
What do you dislike about the product?
Sometimes Gong doesn't join my calls and I have to manually add it. Sometimes it joins internal calls when it shouldn't and we have a hard time "expelling" the recorder. Early in the process the recorder would join and unjoin repeatedly with tones that were extremely annoying.
What problems is the product solving and how is that benefiting you?
Time saving, take-away follow up is easier, clients can review calls after they happen as opposed to getting 3 or 4 demos, multiple client team members can review, great for training new associates, learning opportunities for other associates
Recommendations to others considering the product:
Buy it. Implement it. Use it. It's brilliant.
Necessity for customer facing meetings
What do you like best about the product?
Gong records all calls automatically and outlines key points that you can define. It helps tremendously with recapping calls and tracking action items and specific topics during your call. As someone on back to back customer facing meetings most of the time it is essential in recapping and tracking actions items in an easy to read and searchable UI.
What do you dislike about the product?
No complaints so far! Maybe a feature to send action items post meeting in an email format.
What problems is the product solving and how is that benefiting you?
Meeting and customer management.
Recommendations to others considering the product:
Buy it
Very easy to use and extremely needed for any sales organization.
What do you like best about the product?
The Transcript feature. It allows for quick reference.
What do you dislike about the product?
The time it takes for a video to load. Sometimes I want to listen asap.
What problems is the product solving and how is that benefiting you?
Understanding prospects and customers better.
Total Game Changer for Sales
What do you like best about the product?
One of the best things about Gong is the call transcript button. This makes it very easy to find little nuggets of information of the call. Rather than listen to the long call, just hit Control F on your keyboard and find it yourself!
What do you dislike about the product?
I don't have anything in particular I don't like at the moment!
What problems is the product solving and how is that benefiting you?
Often times I need to reference calls for important bits on information. Having Gong allows me to quickly accomplish this and get on with my day.
Great tool to improve personal and team skillset
What do you like best about the product?
I love the ability to view stats to see how I compare to other colleagues in regards to the number of calls I listen to, and some of the topic areas we touch on in calls. This allows us to recognize what other reps are doing that others aren't, in hopes we can improve our talk tracks. I also love being able to listen in and the ability to join in on live demos that I set for our Account Executives.
What do you dislike about the product?
When I try to listen back on calls that I made today, sometimes they aren't logged at all and are considered "skipped calls," which means I'm unable to listen to calls at times. This affects me because if I missed key information or want to gather more information that wasn't stated on the call. As for other times, calls aren't analyzed as quickly as I would like which is stressful when I need to put in quick notes or notify our Account Executives.
What problems is the product solving and how is that benefiting you?
A few of the problems I am able to solve while using Gong is being able to listen back on my calls. I find this extremely beneficial because I am able to better understand what went wrong on a call and learn where my areas of opportunities are. Some of the benefits include what I mentioned above, and the ability to see stats. If I see that a rep is excelling in one area and there is one specific point they bring up often, I can search that person's name and see what they're doing right.
Recommendations to others considering the product:
If there is a way to avoid skipped calls, then I think that would be of tremendous help. Speech to text at times is not always accurate, but I feel any AI that transcribes speech to text will not be 10000% accurate. It would be great to be able to listen to a Gong call directly from salesforce without having to open up the website.
Gong is great!
What do you like best about the product?
The analysis of the call - it's really well thought out and detail oriented!
What do you dislike about the product?
Nothing, the UI is fantastic and I'm really glad we have it.
What problems is the product solving and how is that benefiting you?
No problems so far.
Great sales tool for individual contributors and managers
What do you like best about the product?
The thing I like best about gong is the segmented portions of the call gong includes in all records. If I'm listening to a longer call or demo, I can go right to 'budget talks' or 'challenges' and I think that's super helpful.
What do you dislike about the product?
I've used Gong for about 2 months now and there isn't anything I dislike about the platform so far. I think it's way more valuable than just having a recorded call because it highlights who's doing the most talking, segments in the calls, and one thing I really love is they send you a follow up email if there were any action items from that call.
What problems is the product solving and how is that benefiting you?
The problems I'm solving with Gong, as an SDR, is providing quality notes when I hand off an opportunity to an Account Executive. For example, if a prospect is speaking about some of their systems and what their looking for, I may not be able to catch all the details - if that's the case, then I can come to Gong and re-listen to that recording and catch what the prospect was saying.
Recommendations to others considering the product:
I'd recommend Gong to any sales organization, sales manager, or individual contributor who is looking to work on their craft, find an innovative tool that will help them be more successful in their role, and provide more transparency into the sales process in regards to their sales reps.
Great for a sales team trying to improve
What do you like best about the product?
I love that gong is able to give me stats about different aspects of my calls to help me improve my technique.
What do you dislike about the product?
Sometimes the transcript of calls is a little bit off, but usually it's not a big deal.
What problems is the product solving and how is that benefiting you?
I've been able to break some bad habits by tracking certain words or phrases I overuse during calls. This is so beneficial to getting my technique down.
Brilliant product
What do you like best about the product?
I didn't see the value of Gong until I started using it! Having the ability to review calls after they've finished allows you to concentrate on your call instead of getting distracted taking notes.
What do you dislike about the product?
The auto transcribe feature is good but not great. I guess this will improve with time as speech-to-text tech develops.
What problems is the product solving and how is that benefiting you?
I no longer need to take notes whilst on a call allowing me to focus on the customer on the call.
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