Gong
Gong.ioExternal reviews
6,518 reviews
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Why Gong Is Necessary
What do you like best about the product?
Gong has been most helpful in coaching and team selling sessions with my colleagues. It allows me and my team to go back and listen to our conversations which has been a valuable lesson since it's often that we don't hear everything correctly the first time. It has also been great to listen to other calls to learn more about what language is resonating with our customers or hear about new products being discussed.
What do you dislike about the product?
Gong could be more helpful if you had the ability to import call recordings since the recorder isn't always on every call we have with customers.
What problems is the product solving and how is that benefiting you?
Gong was something I didn't realize we needed until we had it and now that we do, it's hard to imagine solving customers problems without it. Gong has allowed me to share customer feedback with our product development team to provide direct examples and real life scenarios so we can focus more on how we can make the improvements rather than worrying about capturing what they said. This has allowed us to be more strategic and go back to take more detailed notes.
I need Gong for my job (as a Product Manager)
What do you like best about the product?
While I'm not on the sales team, Gong offers exceptional insight into how our sales team and our prospects are responding to new features. It's invaluable for figuring out if features are really resonating with prospects, which is a group of people it's difficult for Product Managers to talk to. In terms of features, hands down the creation of Trackers is my favorite features. Life saver.
What do you dislike about the product?
There's some restrictions on how you can use Trackers and other filters (like Said By) which isn't that bad, but I wish there was more flexibility there.
What problems is the product solving and how is that benefiting you?
Gong helps me understand what reps and prospects are actually saying about my features. It provides better data than polling the sales team AND it means they can spend more time selling.
Consistent Improvement and Never Miss a Note
What do you like best about the product?
-Allows me to scale up training quickly because I am able to watch more senior salespeople on calls. My training has gone five times faster due to this ability.
-Allows me to always be up to date with my customers because I can watch the calls quickly before any follow-up calls. This gives me major peace of mind.
-Lastly, I enjoy the fact that I am able to evaluate important data collected from my calls to continuously improve key performance metrics.
-Allows me to always be up to date with my customers because I can watch the calls quickly before any follow-up calls. This gives me major peace of mind.
-Lastly, I enjoy the fact that I am able to evaluate important data collected from my calls to continuously improve key performance metrics.
What do you dislike about the product?
I dislike when I forget to record a call.
What problems is the product solving and how is that benefiting you?
I am able to focus 100% on the conversation without having to worry about missing any item since it is recorded. I enjoy the fact I can watch team members on calls to continuously work toward improvement as well.
Recommendations to others considering the product:
Buy it. It is worth it.
Incredible resource for a salesperson
What do you like best about the product?
Gong provides me the opportunity to focus more on the conversation in the moment as well as meaningful analysis, which ultimately leads to efficient learning.
What do you dislike about the product?
Some of the restrictions due to state laws.
What problems is the product solving and how is that benefiting you?
It solves for any missed information or details during conversations.
Recommendations to others considering the product:
It is a helpful sales tool.
A must have for reps, coaches and trainers
What do you like best about the product?
Gong is great for listening to previously recorded calls, whether they be your own, a colleague, someone you manage or others within the org. A great way to hear talk tracks, provide feedback and learn about challenges prospects and merchants are going through. The ability to fast forward to calls on the fly and get to the root of questions and have calls transcribed (clearly most of the time) is crucial to get to the root of a call or find a gap or highlight you wanted feedback or guidance on.
What do you dislike about the product?
The only thing I dislike is that it shows what calls I've been listening to which can put some people on edge or nervous. It can also be difficult when having the Note Taker function join the call at times when switching from G-Meetings, to Zoom and Microsoft teams etc, as it can just pop in without a notification so asking for consent is missed. Also, if a prospect/external party joins before you do, they can approve it so it is missed as well. Other than that, it is quite seamless and easy to use.
What problems is the product solving and how is that benefiting you?
For me, it's been great to listen to my calls with prospects with my lead in order to improve my skills. Historically, call shadowing is painful but Gong makes it easy to leave notes and provide feedback without feeling alienated in real-time. The main benefit is to receive constructive advice quickly without having to take a ton of time out of the day to day tasks to improve. I've also began to listen to other team members calls in order to better myself.
Recommendations to others considering the product:
It's a great tool; offers quite a bit of insight and is unmatched from a call shadowing and AI tool for ongoing call coaching and tracking. Can be used via Mobile as well so great for being on the go.
You want to imporve? Use Gong!
What do you like best about the product?
Gong is an incredible tool to go back to your meetings and review your mistakes and refresh on things that have been discussed. I use Gong mostly to review my conversations with clients and to prepare for upcoming meetings. With great features as listening only to what the client said I can listen to calls to less than half of the actual time of a call. In addition, you can easily skip to the next speaker in a recording to listen to fast forward. Lastly, Gong is analyzing your call to give you a better overview of what topic has been talked about at which time of the conversation.
What do you dislike about the product?
I think there is nothing really that prevents me from getting the best out of a tool like Gong. Not that it is perfect but there is nothing that really disturbs my workflow with the tool every time.
What problems is the product solving and how is that benefiting you?
With Gong I improved my conversation skills. I realized often times that I interrupted the other party which led me to mute myself now oftentimes to let the other people finish and talk then. I use Gong also to help my colleagues and give them advice on how to improve in their conversations.
I don't have to take notes anymore!
What do you like best about the product?
The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me.
What do you dislike about the product?
Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording.
What problems is the product solving and how is that benefiting you?
having to take notes during sales calls is tough but "part of the process"... no longer!
Great program for training and understanding your Customers needs
What do you like best about the product?
My favorite part of Gong is how searchable calls are. If I'm looking for a call with a certain company or on a certain topic it is super easy to find a call that includes and then jump to that section of the call.
What do you dislike about the product?
I don't really have anything negative to say about the Gong. The only thing I can probably say is there are a lot of amazing features that I don't think a lot of their customers are taking advantage of.
What problems is the product solving and how is that benefiting you?
Learning more about our customers and the problems they are trying to solve. It helps me know a little bit more about how the customer is using the product and if they would be a good advocate.
Recommendations to others considering the product:
Looking into others that are using Gong to learn tips!
Recording is Great!
What do you like best about the product?
I love the ability to record any call on any platform. This gives my team flexibility while still being able to gain valuable insights.
What do you dislike about the product?
No complaints here! No issues with Gong whatsoever.
What problems is the product solving and how is that benefiting you?
Gong helps my team identify potential growth by highlighting keywords and actions in calls that are recorded.
Best feedback of my career
What do you like best about the product?
Love the interaction stats! Specifically, the patience score. I've become a better listener and question-asker not only in my professional life, but in my personal life as well!
What do you dislike about the product?
I don't need all of the integrations it offers - there are ways to link it to email and have all of your customer comms in one place. I prefer Gainsight as my source of truth in customer success and am happy with Gong for just the recordings/feedback.
What problems is the product solving and how is that benefiting you?
I'm growing my skills and actually seeing improvement. I'm able to send successful, or unsuccessful, calls to managers and peers for feedback and group-learning.
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