Gong
Gong.ioExternal reviews
6,518 reviews
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Account Executive
What do you like best about the product?
I love that Gong gives you better insight on your calls. It is great to help you self teach how to be a better sales rep. Looking to see if you are doing a good part in both listening and talking, which topics come up most in the call to help add to your notes in your CRM tool. I also love that they provide so much content for reps to learn from.
What do you dislike about the product?
Nothing negative to say, I enjoy using Gong.
What problems is the product solving and how is that benefiting you?
I have been able o listen back and critique myself to see areas where I can best improve as a rep. It has given us the opportunity as a sales team to create a demo scorecard and list to each others gong reviews and help provide feedback to our team as well.
This tool has been really helpful for the teams
What do you like best about the product?
Analyzing the calls and the stats for every call are extremely helpful. It has brought a lot of incite to the teams that we would not have been able to track otherwise. It has been really beneficial to our teams to make sure that we are making the most out of every call.
What do you dislike about the product?
I think in the beginning it was a bit difficult to learn exactly how to use it in the most productive manner for the reps. But it was a quick turn around when we learned how to use what we needed most.
What problems is the product solving and how is that benefiting you?
We are having more quality conversations because we are able to hit on what we need to work on better and keep those at the forefront of our minds. Also, the ability for the team to leave feedback has been extremely helpful.
Great Tool for Sales
What do you like best about the product?
The ability to listen to my calls with customers and understand what I need to do to follow up. We have a technical sale so it helps me to relisten to use cases and our product capabilities to better understand our sale.
What do you dislike about the product?
I dislike the sharing functionality. It seems it is hard to access for my customers when I share the call. The transcript could also use better captioning so the language is better recognizable while reading.
What problems is the product solving and how is that benefiting you?
The problem I'm solving is improved listening. The benefits is completely understanding what's going on in the call. I don't have to take as much notes because I can revisit.
Recommendations to others considering the product:
Use this tool to engage with your customers.
Great tools for sales enablement
What do you like best about the product?
There are so many great features of Gong - they can do better at explaining. For me as an AE, I find it useful to know the call is being recorded and I can access it whenever I need for insights and teach backs. the biggest value adds those is I am able to really listen to a client and have in-depth/insightful conversations because I am able to listen versus writing what they are saying.
What do you dislike about the product?
The popup box that asks me to take a tour every time I log in.
What problems is the product solving and how is that benefiting you?
See details above!
Great tool for sales leaders
What do you like best about the product?
I recently discovered the use of notes. With Notes, I can take all of my notes on the call, as I always do, but then tag people or topics as they come up. I can even assign projects to people that aren't on the call. This makes it very easy for them to find the relevant points on the call and get to work straight away.
Also, the reporting about deals and activities that are coming out now are
Also, the reporting about deals and activities that are coming out now are
What do you dislike about the product?
When I first signed up for Gong, I was concerned that customers were going to balk at being recorded. In fact, this was a massive concern from the legal team in a prior job. This hasn't been an issue whatsoever. In fact, we are sharing calls with clients so that they have their notes as well.
There is nothing about Gong that I dislike.
There is nothing about Gong that I dislike.
What problems is the product solving and how is that benefiting you?
Sales coaching has never been easier. I can leave notes or call out sellers when they do something that could be better. I can publicly recognize the sales team when they do something great.
Recommendations to others considering the product:
Yes. You should use this if you value making your sales team better.
BDR
What do you like best about the product?
Recorded calls and actionable data insights.
What do you dislike about the product?
Nothing to report here. I really like the platform.
What problems is the product solving and how is that benefiting you?
Very easy to review calls, understand the balance of my talking vs. the prospect's, and focus on talk track patterns that lead to meetings.
Recommendations to others considering the product:
Do it
Great coaching tool for our sales org!
What do you like best about the product?
Great interface, really easy to use and very helpful
What do you dislike about the product?
Delays in transcribing a call can be disappointing
What problems is the product solving and how is that benefiting you?
We are making it easier to coach sales people.
Game Changer for Insights
What do you like best about the product?
Ease-ability when using the transcription logs to search for a word associated with a part of the conversation you need to revisit. The NLP transcription is actually impressively accurate.
What do you dislike about the product?
Being a former video editor, I would really like if I could zoom in on places in the track timelines to give me more control over the cursor when listening to long calls.
What problems is the product solving and how is that benefiting you?
When I was training for a promotion, I didn't have to be on a call to shadow. I also could listen more efficiently by skipping over fluff and listening as faster rate. Now that I'm in an AE role, I love being comfortable missing something the prospect may have said and being able to easily replay it later to fill the gap in my notes.
Gong helps me stay on top of my customer partnerships!
What do you like best about the product?
Love the color-coding of topics to jump directly to the part of the call I am looking for.
What do you dislike about the product?
Often there are incorrectly spelled words in the transcripts, so I can only rely on the video itself for context not the transcript.
What problems is the product solving and how is that benefiting you?
I can be more fully present in my calls with customers because I don't have to worry about taking notes!
Gong works great!
What do you like best about the product?
I like how searchable it is - easy to find calls and also find info within the calls.
What do you dislike about the product?
I honestly can't really think of anything that I don't like. It organizes well.
What problems is the product solving and how is that benefiting you?
I usually go back to fact check things that were said in calls of other people. I like that I can search through transcripts.
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