Gong
Gong.ioExternal reviews
6,518 reviews
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Great tool, must-have for sales
What do you like best about the product?
Not having to focus on note taking, going back to calls that were weeks ago to refresh memory, auto summaries, and the clipping function.
What do you dislike about the product?
It does miss a call here and there which skips the recording, not sure the reason why but could be due to the account setup and not the call software itself. Not sure
What problems is the product solving and how is that benefiting you?
Note taking, call recording, customer feedback
I Highly recommend Gong!
What do you like best about the product?
Like how it has helped our sales and marketing department to collect feedback from customers so as to boost our sales.
Has made it easy to configure with CRM.
Customer service is amazing!
We can easily share recordings with it.
Also it has made it easy to share calls internally and externally.
Has made it easy to configure with CRM.
Customer service is amazing!
We can easily share recordings with it.
Also it has made it easy to share calls internally and externally.
What do you dislike about the product?
Overall i had positive experience with Gong..nothing that I dislike towards it!
What problems is the product solving and how is that benefiting you?
Transcript's the calls well.
It boosts our sales
It boosts our sales
Get Time Back in Your Day
What do you like best about the product?
My favorite features is the meeting recording with transcriptions and now, meeting summaries and overviews. As a CSM, Gong also helps make sure I didn't miss any important action items to follow up on. The new AI features are a time saver as well, crafting a draft email I can send to my customers as a follow up. I've also used Gong to search my colleagues' calls for specific items or points of discussion. Finally, I love that it's so easy to create and share snippets of calls. This is so helpful to share with support when a customer brings up a technical troubleshooting question on a call or to share with people managers when a colleague is praised by a customer.
What do you dislike about the product?
The AI tools are helpful, but overall I find I don't like the meeting summaries for email follow up as much as some other AI tools. I find I either have to heavily edit the emails Gong AI writes for me or it's often more effective to copy the meeting notes/overview and use another AI product to write the follow up email.
What problems is the product solving and how is that benefiting you?
I love the security of knowing Gong is recording my calls and generating a transcript with a summary and list of action items. I can spend less time taking my own notes and more time focused on engagement with my customer.
AI for this tool is a game changer!
What do you like best about the product?
I have been able to take my calls to the next level as I can focus on the call and what my customers are sharing fully, instead of taking notes.
With the new AI fuctionality you can ask questions around objectives, strategy, timelines and get the answers you need in seconds!
With the new AI fuctionality you can ask questions around objectives, strategy, timelines and get the answers you need in seconds!
What do you dislike about the product?
It is being a bit biase with my accent. I am not native speaker and in some calls the transcript gets automatically translated to Spanish which I haven't spoke a word of it on those customer calls. This means that I am not that keen on others seeing my calls or being shared. Please fix this as the tool is amazing.
What problems is the product solving and how is that benefiting you?
It is allowing the organisation to learn from each others, be able to review calls and revisit calls that have a lot of strategic value.
Great and easy to use platform. Very Modern looking.
What do you like best about the product?
I like how easy to use it is. It now has some nice AI features and funcionality which is really beneficial. It has a lot of integration otpions too.
What do you dislike about the product?
I feel like it lacks a little bit in staying 'on top of the game'. There are other competitors out there that offer more AI funcionality like tracking MEDDPIC and posting notes to a CRM. When they add this feature, it will be even better!
What problems is the product solving and how is that benefiting you?
Tracking my call recordings and tying htem to my opportunities.
Note taking lifesaver.
What do you like best about the product?
Love the ease of use and the accuracy of the transcription.
What do you dislike about the product?
Would love if the synopses were a little better but a small issue given the value it adds.
What problems is the product solving and how is that benefiting you?
Accurate notes, before Gong I was lucky to record 50% of what was discussed.
Great tool for leadership visibility and saving reps time
What do you like best about the product?
I love how calls are recorded and notes provided so I can focus on my persentation and discovery. AI recap emails are super helpful!
What do you dislike about the product?
Engage is just getting started and very helpful but still have some work to do. Opportunity layout could be improved.
What problems is the product solving and how is that benefiting you?
One simplified place to see all deals, activity and intelligence. Saving time.... Also using Engage for outbound efforts
I love Gong!
What do you like best about the product?
I love the AI capabilities and the transcript the most. I also love how it auto-records my calls when I add the email associated with my account to the meeting.
What do you dislike about the product?
I really with the AI capabilities would also be available for internal calls and not just external calls. It's very helpful and super accurate for external calls and I want that feature for my internal calls. It saves me a ton of time when recapping calls and creating a report off those calls.
What problems is the product solving and how is that benefiting you?
It saves me time after I interview customers and making reports based on win-loss analysis.
Great product
What do you like best about the product?
There are rarely, if ever, any technical issues with the recordings or the quality of recorded calls. The audio and video work well, and the recent call summaries are an absolute game-changer and time-saver when looking at old calls.
What do you dislike about the product?
The transcription process still needs work. There are usually multiple incorrect words or phrases that I then have to listen to the call itself to resolve. Overall, the transcripts are very helpful for a high-level overview of a call, but if I need to get into the weeds, I'll have to listen to the call as I can't fully trust the transcription.
What problems is the product solving and how is that benefiting you?
Makes it very easy to get coaching from my manager, gain intelligence on prior or prospective customers, and learn what others in the sales org do well.
An top of the line AI assistant to sellers and sales managers
What do you like best about the product?
The platform itself is extremely user friendly for our sellers and line managers.
The speech to text technology is best in class.
The customer support is fantastic and I lean on the team frequently for questions/trainings etc.
The speech to text technology is best in class.
The customer support is fantastic and I lean on the team frequently for questions/trainings etc.
What do you dislike about the product?
The biggest area of concern I run into is around GDPR compliance and navigating the different legal needs for different regions working for a global company.
What problems is the product solving and how is that benefiting you?
For the Sellers the main benefit is leverage the Call Spotlight feature to streamline their next steps and learn from each others best practices.
For the managers the primary benefit is around the analytics and leveraging the tool for call coaching. Being a global company this also helps with the transcription and translation of different languages.
For the Rev Ops team it would be aroud the customer insights we get through the trackers.
For the managers the primary benefit is around the analytics and leveraging the tool for call coaching. Being a global company this also helps with the transcription and translation of different languages.
For the Rev Ops team it would be aroud the customer insights we get through the trackers.
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