Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong has helped in my performance
What do you like best about the product?
I like their features, accessibility to navigate, and more importantly I like to be able to listen to past recordings
What do you dislike about the product?
I do not think I dislike anything about the platform
What problems is the product solving and how is that benefiting you?
It has benefited me in building my confidence in the calls by listening to others and learn tips and strategies given by the report
Reliable, detailed and informative
What do you like best about the product?
With the AI Wars and everyone trying to just throw it at every possible change, Gong still handles that pretty decently. It still offers excellent summaries, and it improved its UI to easily switch between scripts and speakers. It just got easier to work with while having great AI features that doesn't feel half-baked or rushed
What do you dislike about the product?
I dont know if its a personal issue or bad luck, but sometimes it just wont join or record no meetings. i just wish if its easier to make it join in one button and have insured UI elemt that it is working.
What problems is the product solving and how is that benefiting you?
- User calls: easy to find frustrations, challenges and weaknesses
- Search calls by definitions
- Easy to share comment and keep track of any discussion or mention
- Briefs, next steps and analytics
- Search calls by definitions
- Easy to share comment and keep track of any discussion or mention
- Briefs, next steps and analytics
Super easy to use, and great to help improve your skills.
What do you like best about the product?
I like how the user interface is very simple and easy. It gives you options to make customizatoin easy and fills the needs of your roles.
What do you dislike about the product?
I wish there were more ways to customize the options of rating your calls and other stuff in that area.
What problems is the product solving and how is that benefiting you?
Helping us review our calls. We are getting better calls as we review them.
Gong is my choice
What do you like best about the product?
I love the easy to navigate call Library and the metrics included in each call. The AI generated call summary is also helpful. Compared to a few other Logos that offer similar products, I've found myself preferring Gong each time I've used a competitor's product.
The integrations to other systems is also a big plus!
The integrations to other systems is also a big plus!
What do you dislike about the product?
Can't think of anything major at the moment.
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on the conversation at hand and not get bogged down taking notes. It's helpful to review other peoples' calls to learn
Top tool for the core use cases its solves
What do you like best about the product?
Easy to setup and start using. Has a high ceiling for advanced use cases. Intergrates well with most popular tools.
What do you dislike about the product?
If used for just the core use cases (recording calls & coaching) its a very expensive solution. Requires a decent amount of effort from you to activate all the features and utilize them properly, thus gaining increase value/roi. Customer Support is there but only if you ask the right questions and get connected to the right people.
What problems is the product solving and how is that benefiting you?
Gathers up transcripts, summaries, key topics and next steps for calls. Allows us to track if certain sales methodoligies are touched on during calls (MEDDPICC). Creates an easy to use all in one Sales Coaching tool.
Gong is the only way to go
What do you like best about the product?
Our team started using Gong with just the sales team and now the whole CS team utilizes Gong. I love that we can share sections of a call with clients, it lets us know when the call was viewed etc.
We also use the # feature in Gong - so we can easily track things like #clientrequests or specific integrations that keep coming up.
We use Gong to organize calls by client, so when we handoff (From Sales to IMP or from IMP to CS) we can quickly review calls and transcripts.
Personally, I also love just sharing a single link with clients instead of having to share a link + password so they can review our calls together. (Like with Zoom) Plus I can assign an expiration date to access to the call and am notified if/when the call is reviewed by a client.
I also love the AI-generated summary so if I don't have time to listen to the full call or want to make sure I'm listening to the right one before watching, then I can know after reading a paragraph!
Lately, I've been loving the new interaction stat feature to improve personal call performance.
We also use the # feature in Gong - so we can easily track things like #clientrequests or specific integrations that keep coming up.
We use Gong to organize calls by client, so when we handoff (From Sales to IMP or from IMP to CS) we can quickly review calls and transcripts.
Personally, I also love just sharing a single link with clients instead of having to share a link + password so they can review our calls together. (Like with Zoom) Plus I can assign an expiration date to access to the call and am notified if/when the call is reviewed by a client.
I also love the AI-generated summary so if I don't have time to listen to the full call or want to make sure I'm listening to the right one before watching, then I can know after reading a paragraph!
Lately, I've been loving the new interaction stat feature to improve personal call performance.
What do you dislike about the product?
It can be a bit expensive to grant seats to everyone on the team. I didn't have full access to Gong for several months and still have a limited access version.
What problems is the product solving and how is that benefiting you?
Call summary, call access, call insights.
Great tool for anyone in a Sales Role.
What do you like best about the product?
I use Gong multiple times a day. Being able to look at all my calls and get a brief synopsis of the conversation helps me review all talking points so I do not miss any critical follow ups.
What do you dislike about the product?
Gong has so many options sometime it is hard to find the easiest way to search information
What problems is the product solving and how is that benefiting you?
The AI insight used during my sales calls helps me track my cadence and guage questions and talking percentages between myself and my accounts.
Great software for SDRs
What do you like best about the product?
-Great for reviewing cold calls
-Amazing for recapping demos
-Easy to filter and track what you are looking for
-Frequently use it
-Amazing for recapping demos
-Easy to filter and track what you are looking for
-Frequently use it
What do you dislike about the product?
-I feel like I don't know how to use all of it's capabilities
What problems is the product solving and how is that benefiting you?
It's helping me to analyze calls and demos.
Gong is incredibly powerful!
What do you like best about the product?
I like how I can easily pull up a customer and view all calls, notes ect. and then ask it any question or have it write me a follow up email.
What do you dislike about the product?
I wish we were able to get the call recordings faster. They often take 1 hour to get back. It can make it a bit cumbersome if you're back to back with meetings and have to go back in to send those recordings out to prospects instead of doing that right after the meeting ends. I also wish SalesForce tasks showed up in Gong.
What problems is the product solving and how is that benefiting you?
Gong helps us in so many ways. It alerts us to make sure we don't have prospects that start slipping through the cracks. It also helps us close the gap with getting deals to close faster and more effecient. It's great for coaching too!
Gong- Ringing It Home for Sales
What do you like best about the product?
I get the best analytics in the quickest way that makes sense for me as a seller. As a seller who has used many coaching and analytic tools, this is the best one. I like how I can see my talk time, the customers, interruptions, pauses, talk ratios and more importantly keywords. Another favorite aspect is the reminders it can automatically send. Gong is easy to integrate with my sales tools, calendar and implementing in my workflow.
What do you dislike about the product?
Nothing as Gong is a well-rounded tool that really makes me feel empowered as a seller.
What problems is the product solving and how is that benefiting you?
Reminders and close to real-time analytics for my performance as a seller.
showing 301 - 310