Gong
Gong.ioExternal reviews
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Enhances my engagements
What do you like best about the product?
The best thing about Going is that I can focus on the conversation I'm having instead of writing everything down .
What do you dislike about the product?
Nothing I can think of at the moment. Gong is very useful.
What problems is the product solving and how is that benefiting you?
Being able to go back and listen to the specific words the prospect is using is a game changer with follow-up. I often find things I missed the first time.
Great product for my company
What do you like best about the product?
Helps develop my professional growth in sales. All of the tools and analytics that can be used in Gong are amazing, Highly recommend!
What do you dislike about the product?
I love everything about Gong! I would highly recommend it.
What problems is the product solving and how is that benefiting you?
Helping small business owners find the right solution to help run their business effectively.
Recommendations to others considering the product:
na
Business Development Representative
What do you like best about the product?
Gong is a great tool to use as a way to help you improve and learn from your mistakes. I leverage Gong as a form of critiquing myself so that I know what areas I need to work on, in order to communicate more effectively. While using Gong, I have been able to set more meetings and improve my sales pitch.
What do you dislike about the product?
Nothing at all, I have full control and access to call I make on daily bases.
What problems is the product solving and how is that benefiting you?
Being able to improve my sales pitch and communicate more effectively.
Recommendations to others considering the product:
Make sure you utilize the features this tool offers. It can make your sales career more efficient and effective
Saves me so much time, love the valuable insights!
What do you like best about the product?
For me, Gong gives me the ability to be in the moment with my conversations and not have to worry about getting all the important information that we are discussing into my notes. I also enjoy being able to share the call or a snippet with my team or with the customer. Recently, I have been using some of the insights with email to also see large points of interaction. This has helped a lot with some accounts that I recently took over and needed to get more background on.
What do you dislike about the product?
At this point, there aren't any features that I haven't enjoyed using or had any issues with. I think Gong is great!!
I suppose there are a lot of features I may not be using because I don't have a full understanding of all the features.
I suppose there are a lot of features I may not be using because I don't have a full understanding of all the features.
What problems is the product solving and how is that benefiting you?
On a larger scale, it's helping our managers give better feedback or have more insights into conversations and progress with opportunities. For Reps, its a great want to have a more historical context with all the conversations, as well as the quality of the conversations that are being had.
Recommendations to others considering the product:
Highly recommend Gong, if you are considering using it, go for it!
Excellent service
What do you like best about the product?
Easy to track key words in calls, efficient way to manage activity, and choose trackers to accurately determine conversation topics across a large data set. Really like the deal touchpoint function. Calls record easily also.
What do you dislike about the product?
Sometimes, calls can be uploaded on to Gong quite slowly. No major issues however.
What problems is the product solving and how is that benefiting you?
- Can easily track activity and find calls quickly using key word trackers
Love the helpful suggestions on how to improve my sales pitch and listen more
What do you like best about the product?
The best thing about Gong is it helps you overcome any natural tendencies to pitch your product in sales and encourages you to more actively listen to customers and understand their needs, through continuous coaching and feedback. Helping me balance the listening aspect of my calls have improved my sales numbers, deal sizes, and ultimately increased my customers satisfaction.
What do you dislike about the product?
I wish that we had more in depth options for sharing and editing video recordings of the presentations. The capabilities already there exceed other solutions capabilities, but I feel like with a few more added options for editing recordings and sharing them with others this would be better than perfect!
What problems is the product solving and how is that benefiting you?
Capturing information that I can't manually take notes on easily and being able to re-listen to discover calls with the ability to quickly search for terms has been a huge benefit.
It's made my deal descriptions when I write up action plans for customers and statements of work much more detailed and valuable to them.
It's made my deal descriptions when I write up action plans for customers and statements of work much more detailed and valuable to them.
Recommendations to others considering the product:
Do it now!
Gong saved my life
What do you like best about the product?
Ability to search calls by people, keywords, stages, hashtags, etc. and read call transcripts! Transcripts are so useful for pulling details without having to listen through the entire call.
What do you dislike about the product?
I can't think of anything - I on-boarded remotely and don't know what I would've done without Gong!
What problems is the product solving and how is that benefiting you?
I on-boarded using Gong used it to shadow my teammates calls, listen through how they word/phrase/relay their knowledge on the phone which helped me craft my own persona and pitch and as a team, we use it to relay information about sales calls to colleagues and managers, keep track of improvement, review calls as a team, receive and implement sales coaching, involve other departments in our calls, etc.
Good Stuff
What do you like best about the product?
How quickly it works - talk ratio - organizing of talk topics
What do you dislike about the product?
Would be nice if there was an option to have calls transcribed.
What problems is the product solving and how is that benefiting you?
Problem: ability to delete accidentally recorded calls
Benefits: transparency on calls - enhanced training
Benefits: transparency on calls - enhanced training
Great way to learn and improve on my sales skills, especially while working from home
What do you like best about the product?
Listening back to my coworkers and my calls to supplement for being in the office and for extra learning.
What do you dislike about the product?
Sometimes hard to find calls and sometimes there's a slow upload but that's probably our phone system.
What problems is the product solving and how is that benefiting you?
Being able to listen to my coworkers calls even while away from the office, and listening to calls based on which competitors are involved in the conversation
Great Asset!
What do you like best about the product?
I am an aggressive sales person. I talk a long time to my clients. Often, I'll need to have a few calls with them before closing. Ican quickly pull up my Gong and listen to my call,even jump to locations of the call that store certain info. This gives me fresh knowledge of the client leading into my next call (as, I speak with 100s of people, but they don't need to know that or feel that I don't remember their details). I'd consider this a competitive advantage for me and it has paid off in my sales numbers. Additionally, we pull these calls as a sales team and learn and grow from them.
What do you dislike about the product?
I wish I could access the call immediately after the call.
What problems is the product solving and how is that benefiting you?
I get access to key info from a previous client, so i can close the sale. I've benefited in the form of more sales closings.
Recommendations to others considering the product:
Fantastic ROI!! Great asset !
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