Gong
Gong.ioExternal reviews
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Incredible depth, great features
What do you like best about the product?
Metrics to review areas of opportunity on calls, accurate call transcripts, ability to search key terms, ease of use
What do you dislike about the product?
There isn't anything about Gong that I dislike so far
What problems is the product solving and how is that benefiting you?
metrics, SDR > AE handoff, accuracy of notation from meetings
Best training resource for any Sales Rep!
What do you like best about the product?
Whether you are just starting your sales career or are an experienced sales rep Gong is one of the best training resources out there. Being able to go back and listen to calls as well as look at my call statistics has improved my sales skills tremendously.
What do you dislike about the product?
There is nothing to dislike about Gong!!
What problems is the product solving and how is that benefiting you?
Gong has helped me to ask better questions and spend less time talking and more time understanding the prospect's needs. One of the most valuable statistics I look at after every call is my talk ratio.
I have loved using gong. Great tool that provides detailed and insightful feedback.
What do you like best about the product?
I like the ability for others to comment feedback on calls. That has been most helpful for me
What do you dislike about the product?
I dislike when every call starts with gong saying it is recording the call :)
What problems is the product solving and how is that benefiting you?
How to improve my qualification calls. Understanding how to better navigate conversations.
Gong - I can't live without it
What do you like best about the product?
Gong is alway there for my meetings. I don't have to sit and take note when speaking with my prospect. When I finish my call I have a great recording and the tools to evaluate and track important topics that were discussed. I can read the transcript as well as listen to the call again
What do you dislike about the product?
There really isn't anything I dislike about Gong
What problems is the product solving and how is that benefiting you?
Need for better notes from calls
Evaluation of call topics
Don't have to worry about taking notes
Evaluation of call topics
Don't have to worry about taking notes
Gong is my favorite tool I use in my professional life. I rely on it to improve my performance.
What do you like best about the product?
Ease of use. Ability to hear others and search for account name. Cool that you can search for keywords.
What do you dislike about the product?
The transcription can be inaccurate. Also the leaderboard is confusing to use.
What problems is the product solving and how is that benefiting you?
What kinds of questions I'm asking, what kinds of words I use too often
Recommendations to others considering the product:
none
Great tool for sales teams!
What do you like best about the product?
Gong has been instrumental in helping our sales team with training and deepening our understanding of customer needs. By having every call recorded smoothly, this allows us to 1) request feedback on calls, especially when a new hire is training and 2) allow other team members to listen to a successful call and learn from it. I also love Gong because it allows us account managers to 1) revisit conversations we’ve had with customers and pinpoint their wants/triggers and 2) listen to calls with past account managers when receiving a transitioned account in order to understand the tone of precious conversations. Gong is undoubtedly a driver of success and aligns with our business goals.
What do you dislike about the product?
At this time, there is nothing that I dislike about Gong. It would be helpful to be able to download calls on the app and listen to them offline — not sure if this is already available.
What problems is the product solving and how is that benefiting you?
Please see my answer to question 1 on the benefits :)
Great tool for self review and specially if you are managing a team.
What do you like best about the product?
Talk percentage and value phrases and tips
What do you dislike about the product?
Nothing, its perfect the way it is. Kudos to the team.
What problems is the product solving and how is that benefiting you?
Personal points of attention when it comes to improving conversation skills
Gong is amazing
What do you like best about the product?
Not only how simple the tool is to navigate, but how insightful and valuable it is as a sales resource, learning resource, and coaching resource. This has been crucial in effectively managing deal cycles, sharing best practices, and coaching teams on what they are doing well, and what we can be doing better.
What do you dislike about the product?
Sometimes, it can be difficult to find certain calls but that is a MINOR dislike
What problems is the product solving and how is that benefiting you?
Solving complex deal cycles and adding value from an unprecedented level of memory of older calls.
Working with our team to coach specific functions and values
Sharing best practices
Working with our team to coach specific functions and values
Sharing best practices
One of the most helpful sales tools!
What do you like best about the product?
When I'm on back to back calls all day, often times I can forget who needs what when. I love being able to go back into Gong and look at the transcriptions of each call to know exactly what I need to get done.
What do you dislike about the product?
It's only helpful to learn from those that use it. I wish everyone used it!
What problems is the product solving and how is that benefiting you?
Organization on next steps
Recommendations to others considering the product:
Do it!
One of the best tools for any sales organisation
What do you like best about the product?
Transcription of calls allows for quick searches to be made on relevant topics, keywords, and zero in on the part of the conversation you wish to analyse. Understanding where you're spending more or less time than you should in conversations by topic is a huge win and very insightful.
What do you dislike about the product?
Transcription could be a lot more accurate, flexibility on Gong's name outside of the 'Recorder by Gong', and more insights into industry related insights would be fantastic.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
What problems is the product solving and how is that benefiting you?
As a sales rep, I benefit greatly from being able to go back to those 'amazing' calls and realise where I fell short, and why. When in back-to-back meetings, it can be difficult to recall details of the conversation across 3 meetings, but with Gong, we can go and pick out the key challenges and pain points discussed and utilise that throughout the sales cycle.
Sharing the recordings with prospects helps your champions to sell internally as well.
Sharing the recordings with prospects helps your champions to sell internally as well.
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