Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing Voice Analytics
What do you like best about the product?
Great way to learn by watching calls and love being able to search calls
What do you dislike about the product?
It logs me out often and I keep having to log back in
What problems is the product solving and how is that benefiting you?
Learning from experienced AEs, learning from my team, and great place to review external meetings
Recommendations to others considering the product:
Gets the job done! Voice analytics are really impressive!
Gong is awesome.
What do you like best about the product?
Leaving comments on the call at the exact point of the conversation that they occurred is extremely helpful. It provides a great method of training, especially for remote teams.
What do you dislike about the product?
Some of the recommended stats seem to be based more on Account Executive's doing demos than maybe short phone calls. If there were different groupings for the type of sales calls your analyzing that would be helpful.
What problems is the product solving and how is that benefiting you?
Great training resource while working remote. Searching for key words helps you quickly and easily identify calls to analyze. The trackers are great. They take some time to get "right" but are helpful. Gong helps us realize where we are going off course and redirect to get back on. We are able to surface common themes within calls and build strategies around them.
The best sales productivity tool that I have ever bought!
What do you like best about the product?
- Seamless integration with my existing sales stack
- Ramping AEs is infinitely easier
- Great mobile App to listen to calls on the go
- Great stats section to coach my AEs
- Great support and service
- Easy to launch
- Not sure how I lived without this
- Easy to use with Google Calendar and Zoom
- Ramping AEs is infinitely easier
- Great mobile App to listen to calls on the go
- Great stats section to coach my AEs
- Great support and service
- Easy to launch
- Not sure how I lived without this
- Easy to use with Google Calendar and Zoom
What do you dislike about the product?
- Nothing! Great tool and keep innovating
What problems is the product solving and how is that benefiting you?
- Quicker AE ramp
- Sharing calls across departments for quick feedback
- Listen to calls that I can't join live
- Cross-team collaboration
- More seamless client onboarding since our CSMs can listen to recorded calls
- Product team can listen to relevant calls or sections of calls
- Easy to create and update libraries
- More accountability for AEs to present as we advised in our training
- Sharing calls across departments for quick feedback
- Listen to calls that I can't join live
- Cross-team collaboration
- More seamless client onboarding since our CSMs can listen to recorded calls
- Product team can listen to relevant calls or sections of calls
- Easy to create and update libraries
- More accountability for AEs to present as we advised in our training
Invaluable tool for sales orgs
What do you like best about the product?
I love the ability to share the customer voice across our organization. It humanizes the customer experience for those that aren't talking to them every day. Plus, it's amazing to have a perfect record of the conversation and never miss a follow-up.
What do you dislike about the product?
In our state we need to ask permission to record, which kicks off the call on an awkward foot once you allow Gong into the conversation. The delay of the voice recording interrupts every single time.
What problems is the product solving and how is that benefiting you?
In the past, we relied on the rep to report any feature requests and to relay information from memory. We've been able to collaborate better by creating snippets and using tags to easily share verbatim feedback and information.
Insights are dope
What do you like best about the product?
As an SDR for a Saas company, the talking times and topics definitely help me when it comes to call coaching. All of my CNA's/Discoveries, are uploaded through Gong, going back and listening to them and being able to discover topics of conversation and such help me tremendously in being able to receive coaching. Going back and listening to other colleagues calls has been great too. Listening to some of the senior level account executives calls has really been fantastic. Gong has been great to our employee's here and honestly I would not be able to find an employee who could say otherwise.
What do you dislike about the product?
The transcript provided after calls could be a bit better. I do not have really any true dislikes.
What problems is the product solving and how is that benefiting you?
I'm able to effectively listen to my call based on topics. This has helped me develop better ways to sell. Being able to visually see talk time between me and a prospect has been a godsend. You never want to talk more than your prospect. I honestly have no idea what I would do with out this software. Management at my company has been awesome to us in providing this, and other sales enablement tools. Coming from a company that did not record cold calls, or discoveries, this has been an absolute game changer.
Recommendations to others considering the product:
Definitely look into it. Not too sure about other providers, but gong.io has been awesome for me. I'm not too sure about other analytics companies.
Powerful tool for learning and performance improvement.
What do you like best about the product?
Gong's analytics tools provide powerful insights and have helped me to improve the quality of my calls to customers. I really enjoy being able to review my calls to discover information I may have missed. I also like using Gong as a tool to learn best practices from my colleagues. Finally I really appreciate how easy it is to collaborate with other team members who are involved in the same sale or cusotmer interaction. Gong makes getting caught up on the details of a missed call a breeze.
What do you dislike about the product?
For the most part I really enjoy everyting about Gong, I only wish I had known about the tool earlier. If I were to nitpick I would say that the timing of the autmated recording announcement isn't always spot on. I have run into a few instances where my meeting starts right on time but the announcement doesn't ply until we have been talking for 4-5 minutes.
What problems is the product solving and how is that benefiting you?
Using Gong has really helped me improve my discovery call skills. I have learned to slow my pace to match my customers, as well as removing unecessary filler words that I used to use frequently.
Recommendations to others considering the product:
I would recommend Gong very highly, it is a great enablement tool.
Gong is a data-driven, powerful technology that all sales organizations should use.
What do you like best about the product?
Gong has so many incredible tools in the toolkit, i.e. the insights tool, predictive tool, etc to help sales people get back to selling and spending more time on the phone.
I like the user-friendly interface. It is definitely a product-driven company.
What I am especially excited about is the future of Gong. Personally, I think SFDC is a bit clunky from the rep side of things and enabling sales reps to sell more instead of manually updating a CRM is the future of sales.
Gong has a wonderful team, product and community and am super grateful for the tool.
I like the user-friendly interface. It is definitely a product-driven company.
What I am especially excited about is the future of Gong. Personally, I think SFDC is a bit clunky from the rep side of things and enabling sales reps to sell more instead of manually updating a CRM is the future of sales.
Gong has a wonderful team, product and community and am super grateful for the tool.
What do you dislike about the product?
It is certainly premiumly priced.
You can do the same things without Gong, i.e. listen to your calls but it is much tougher to look for trackers with other technologies.
I would say improving the "Deals" beta to be more comprehensive -- it is still rudimentary and needs more features (not fully baked).
You can do the same things without Gong, i.e. listen to your calls but it is much tougher to look for trackers with other technologies.
I would say improving the "Deals" beta to be more comprehensive -- it is still rudimentary and needs more features (not fully baked).
What problems is the product solving and how is that benefiting you?
We are solving our deal reviews and knowing the health of each of our businesses.
One of the best Call Log systems!
What do you like best about the product?
Very intuitive, detailed, and user-friendly system.
What do you dislike about the product?
The scripted conversation should have been more accurate.
What problems is the product solving and how is that benefiting you?
Gong always makes me realize and remember what happened and what could have been done on the conversation with our clients.
Recommendations to others considering the product:
I would suggest gathering the necessary info to help to do comparative research through Gong.
Outstanding communication product
What do you like best about the product?
Everything in this platform is making my experience more interesting each passing day because I can easily keep an eye on all my projects through its pretty large view that effectively maintains my productivity of work. Moreover, team collaboration can be maintained through its immense useful features that allow me to make team conversations even better.
What do you dislike about the product?
Gong is providing wonderful services. I have not encountered any kind of issue in this application. There is nothing that I would have to dislike in Gong.
What problems is the product solving and how is that benefiting you?
I can share the entire project's information with the people even outside the organization even with the consultants, contractors, and partners and much more by this single platform. Apart from this the setup of this product is intuitive and incredibly easy to use with even less knowledge and no specific training. Specifically this platform makes my communication even better even by not using the email services and also the IM channels that are not required in this application.
Recommendations to others considering the product:
I can even use this application to form various schedules, meetings, file conversations, discussion topics and also much more things that can effectively help me in doing tough tasks with a simpler input. It is the most suitable platform for better communication. From my personal experience this particular product has so many things to look after within the organization or even outside.
Great app that greatly improves coaching
What do you like best about the product?
I like how easy it is to scroll through the calls and find relevant sections quickly. Its great for self-improvement as well as coaching. Its really helping us have a consistent approach in lots of situations with all kinds of clients. Highly recommend to anyone trying to do the same
What do you dislike about the product?
It could be a little faster to get things uploaded, but its really not a big deal at all
What problems is the product solving and how is that benefiting you?
I am solving how I approach certain situations with clients. Gong makes it a lot easier to maintain a consistent approach and therefore get much more value out of analysis
Recommendations to others considering the product:
Try it out!
showing 3,131 - 3,140