Gong
Gong.ioExternal reviews
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Must have for any sales org!
What do you like best about the product?
What I like best about gong is I can self-improve and not rely on others when it comes to improving. Gong has best practices built in and I can see my stats after every call and take action to be better. I can listen to all my teams calls vey easily.
What do you dislike about the product?
I have thought hard about any negatives and I can’t think of one. It has always performed and worked well.
What problems is the product solving and how is that benefiting you?
Ramping up and training as an AE is so much easier with gong. Improving and implementing new techniques is easier and quicker.
Recommendations to others considering the product:
The sooner you can add gong the better if you are looking to scale a team.
Gong for my productive communication
What do you like best about the product?
Gong has the ability to make my communication and collaboration effective enough that completely helps me all my business workflow. Moreover, every type of organization can work effectively through this single platform; it can be an educational organization, non- profit organization and also marketing or a real state agency. It has made our communication more easier and advanced.
What do you dislike about the product?
For me every feature in this specific product is quite of importance and also a beneficial way to communicate with my co-workers and teammates as well. Apart from this I cannot think of anything bad in it due to its extremely useful features that help me in order to drive my projects in forward direction without any specific training.
What problems is the product solving and how is that benefiting you?
It has the ability to encourage individuals of my organization to work in a collaborative way that completely satisfies the needs and demands. Moving ahead this particular application helps different teams by keeping a pertinent record that can be easily use by other teams as well so they can effectively help each other in this regard.
Recommendations to others considering the product:
This tool has provided me with a seamless mobile application that can easily do all my required tasks even by sitting at my home sofa without anything to worry about. Moreover, the suitability of this product favors each and every kind of organization and also helps in the revolving of data from one point to another in a steady flow.
helped our sales reps grow
What do you like best about the product?
listening to demos and getting feedback from my managers and teammates
What do you dislike about the product?
there is nothing worth mentioning that i dislike enough
What problems is the product solving and how is that benefiting you?
finding out where i need to improve and how to ask better probing questions
Recommendations to others considering the product:
if you are a growing sales team with new reps this is a no brainer. have your top reps record demos.
Fantastic enablement and management tool!
What do you like best about the product?
Can I list everything? My two most used features are probably trackers (the ability to search and pinpoint words and phrases your reps or clients say) and score cards (the ability to create call rubrics, and grade rep calls against that). Both have been infinitely useful in calibrating a rep's performance on calls.
Every week we review "game tape". The person who went last week selects the next person to share a call they need help with. We listen, all of my reps score the call and then we "take it up" together. This allows my reps to calibrate their own coaching ability, as well as provide valuable coaching to the rep who presented their call.
We even have a KPI on call scorecarding baked into our quarterly KPI's.
Every week we review "game tape". The person who went last week selects the next person to share a call they need help with. We listen, all of my reps score the call and then we "take it up" together. This allows my reps to calibrate their own coaching ability, as well as provide valuable coaching to the rep who presented their call.
We even have a KPI on call scorecarding baked into our quarterly KPI's.
What do you dislike about the product?
The only thing that I need help with is being able to search for calls based on call outcome. You CAN do it, but for whatever reason the way our environment is set up, it doesn't let me change it. A lot of their call searching is based on stage movement, which makes a ton of sense for AE's/ISRS/etc but for BDRS/SDRS it makes it tough to find calls sometimes.
I'll be honest though, I'm really grasping at straws here. The tool is fantastic and I would highly encourage you to try it out.
I'll be honest though, I'm really grasping at straws here. The tool is fantastic and I would highly encourage you to try it out.
What problems is the product solving and how is that benefiting you?
Big problems were:
1. Having a copy of a recording for reps to go back and listen to in order to take better notes
2. The ability for management to identify themes in our most successful calls, so we can use that information to better formulate scripting
3. To provide "just in time" coaching for my team who works across multiple locations.
Gong has helped my reps be more proactive with their performance. If they feel like they messed up a call, they can send it to me almost immediately and we can take some time together to work through it. I personally have seen two of my reps go from ~50% meeting book rate to almost a 65% meeting book rate (a 15% gain) after using the tool for a quarter.
1. Having a copy of a recording for reps to go back and listen to in order to take better notes
2. The ability for management to identify themes in our most successful calls, so we can use that information to better formulate scripting
3. To provide "just in time" coaching for my team who works across multiple locations.
Gong has helped my reps be more proactive with their performance. If they feel like they messed up a call, they can send it to me almost immediately and we can take some time together to work through it. I personally have seen two of my reps go from ~50% meeting book rate to almost a 65% meeting book rate (a 15% gain) after using the tool for a quarter.
Recommendations to others considering the product:
Their CS team is amazing. Access them frequently if you ever have trouble.
Always Learning!
What do you like best about the product?
I love that Gong makes it easy and clear to hear both sides of the conversation when re-listening. They provide all the tools to speed up the call, jump to certain places based on topic, and add notes right at the point you would like top in the call.
What do you dislike about the product?
There is not much to complain about! The only thing I would have improved is the "robo" voice that let's the other party know the call will be recorded but our company has since gotten rid of that.
What problems is the product solving and how is that benefiting you?
We are having weekly call coaching's, more active listening on calls because we know we can go back and re-listen if we miss something, and we are prompted by Gong with recommendations.
Gong is fundamental for me to do my job- I didn't know what I was missing!
What do you like best about the product?
I love that Gong allows me to be present during my calls, and I can listen / relisten to capture key details later.I also like that Gong provides a record of truth (not that I have run into issues yet, but I have in the past!)
What do you dislike about the product?
I do not dislike anything, an improvement could be that sometimes I think I am logged out too frequently (not a big deal!)
What problems is the product solving and how is that benefiting you?
I mainly use Gong to relisten to my calls before I have a follow up call. I am able to create an executive summary using language my clients use.
Recommendations to others considering the product:
It is the best kept secret tool for sales people!
Amazing tool for sales
What do you like best about the product?
- Analyzing my own calls
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
What do you dislike about the product?
The experience has been seamless so far! Only thing is one of my calls was not recorded automatically as planned, but that was probably a dial in issue on my part.
What problems is the product solving and how is that benefiting you?
- Improving my own pitch and talk tracks
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
Recommendations to others considering the product:
If you have a large sales team, especially with new members, that could benefit from this kind of tool I would definitely recommend it.
Gong has transformed our selling in large enterprise SaaS deals
What do you like best about the product?
leveraging gong with a growing sales team has been instrumental in sharing knowledge, dealing with facts versus opinions and flagging at risk deals earlier in the month and quarter to course correct where possible.
What do you dislike about the product?
Previously I disliked the ability to change the message at the time of meeting start on zoom. With the link now established on call set up, this has been resolved
What problems is the product solving and how is that benefiting you?
I am solving to scale a sales team across the US and Canada and soon the Uk. We are also a relatively new business and hearing directly from the voice of the customer, seeing reaction to presentations as well as being able to strategize with additional cross functional teams ahead of meetings with facts, not just the sales director opinion has helped me shrink our close times by 45 days.
Recommendations to others considering the product:
It was a piece of cake to implement. Salesforce was very simple to integrate and I can see my opportunities linked in SFDC as well as the new deal option in gong - that is a killer use case and undeniably, fantastic in transparency of deals, customer engagement and accurate forecasting.
Gong has proven to me to be a valuable tool for capturing value and gaining insights of my calls
What do you like best about the product?
Once a call is finished you are able to see a transcript of the call which includes identified key talking points on subjects you would expect to have covered. You can go back to ensure that you really understood the gist of the conversation to better prepare for the next steps.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
What do you dislike about the product?
There is nothing I dislike. I think that it works quote well.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
What problems is the product solving and how is that benefiting you?
Gong helps ensure that you can prepare good notes for post-call followup, become more aware of talking to much or too long and importantly being too anxious to fill the silence. It is important to allow others to think through and consider their responses and sales people have a tendency to want to jump in and fill the silence. Gong helps adjust this behaviour.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
Recommendations to others considering the product:
Be sure to look at their online content. They are bringing great insights to light in their podcast, Facebook content and LinkedIn content. This is a company that appears to be dedicated to the entire ecosystem of employees, customers and customers of customers.
Gong Review
What do you like best about the product?
I love Gong because it is easy to use, and visibility into statistics is amazing. I used this as coaching tool when I was a SDR manager and my team loved it because they could follow along with feedback as the call was going. As a manage I build out a report with specific filters that I would have sent to me daily to have more foresight into what my reps were struggling with.
What do you dislike about the product?
Nothing, this is the best revenue intelligence I have ever used!
What problems is the product solving and how is that benefiting you?
No problems! Gong allows managers to coach more, reps be able to self coach more all while recognizing a reps potential strength or weakness.
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