Gong
Gong.ioExternal reviews
6,518 reviews
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Best Tool For Sales Demo Improvement
What do you like best about the product?
I love the ability to listen for key talking points and questions. It makes it so simple to score calls and give your reps the ability to constantly improve.
What do you dislike about the product?
I really haven't experienced anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
We were having a hard time figuring out the reasons that deals of a particular size were not crossing the finish line. We were able to identify a messaging and delivery problem in our demo, and we were able to adjust the talking points. We found immediate success, by making the changes.
Recommendations to others considering the product:
Take the time to set it up completely. If you do, will gain incredibly valuable insight on nearly every call.
Excellent Training tool for internal users and customers
What do you like best about the product?
I love the ability to share my recordings with customers and review them with colleagues. We constantly share calls with customers who help them understand their issues better and self-train. Gong also allows us to remain accountable with each other and can help onboard our newer employees quickly by listening and watching recordings where we resolved difficult cases.
What do you dislike about the product?
There is not much to dislike. Gong has been more helpful and the minor annoyance of the automated message that the call is recording is necessary.
What problems is the product solving and how is that benefiting you?
Our technical support team solves a vast assortment of issues and Gong has helped us quickly onboard newer members of our team. With so much product knowledge spread throughout our team with several of our internal teams having different areas of expertise, we can quickly share that knowledge through our Gong calls. This allows our whole team to quickly get to equal footing and learn our product quicker. Another benefit is that this limits the back and forth with the customer as well. When we share our Gong calls with customers, they can review these without having to ask the same questions multiple times.
Recommendations to others considering the product:
Extremely useful tool. Helps coach internal users wanting to learn the product better and our customers who can review our calls for further training.
Glofox Review
What do you like best about the product?
I like the fact that Gong can really help manage and coach our sales team. We have a very small team that is very interactive and so this really helps with coach and submitting answers and questions on call.
What do you dislike about the product?
There is not much that I dislike about Gong. This tool very helpful and any coaching and feedback we can get, the better. Also we work in 3 different countries where it is always hard to review calls with the team so the fact that you can add notes to a call is very helpful to coach and correct.
What problems is the product solving and how is that benefiting you?
Gong has improved our conversation rates and improved our conversations based on how smoothly they run. We know when to talk and how to improve not using filler words on calls.
Recommendations to others considering the product:
Use to coach up and help out your team. You can only get better by using this tool and improve your calls.
How Gong has helped my professional career
What do you like best about the product?
Being able to go back and listen, evaluate and review what you talked about is great. As well a how it breaks down the time for you and gives your great data.
What do you dislike about the product?
I have not used it for long but I haven't experienced any downsides as of now!
What problems is the product solving and how is that benefiting you?
Organization. Being able to go back and take notes on what you said or what a prospect has said is incredibly helpful.
Recommendations to others considering the product:
Use it!
Valuable sales/marketing/product management tool
What do you like best about the product?
Amazing tool to capture voice of customer. Our internal stakeholders rely on the tool to hear directly from the market what they are looking for, how they like our platform and what are their challenges in their business. We tag each other internally in calls to quickly capture trends and sales management uses the recordings to coach our sales representatives. Our marketing team can evaluate the effectiveness of our messaging -- tracking whether our prospects fully understand the value our platform can bring to their business.
What do you dislike about the product?
Doesn't integrate with our RingCentral instance, but that is largely a matter of the RingCentral deployment we have. We also don't capture calls that are less than thirty seconds, that isn't a really large deal for us except to track the effectiveness of our sales development representatives, when calls can be high level pitches that don't always last thirty seconds. In addition, I've noticed that some transcripts can be incorrect, not largely incorrect but minor things that can throw us off when reviewing the calls.
What problems is the product solving and how is that benefiting you?
Voice of customer/prospect are readily available to all the stakeholders in our business. CEO, CTO, marketing/sales all listen to calls to better understand the needs of our customers. In our executive reviews and leadership meetings we will commonly use Gong calls to reinforce voice of customer and in sales meetings we will use the calls to coach our sales team.
Recommendations to others considering the product:
Great tool, don't hesitate to buy
Amazing way to collect data and improve sales process
What do you like best about the product?
Amazing tool! Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
What do you dislike about the product?
Nothing, I am sure there is a lots of functionality that I don't even know how to use. As an AE, its does everything I need it to.
What problems is the product solving and how is that benefiting you?
Challenges that Gong helps overcome:
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
Recommendations to others considering the product:
This tool is life changing! I will never go to another company if they don't have Gong. Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
Awful Note Taker's Dream
What do you like best about the product?
Ease of use, accuracy and I love the transcripts. I'm an awful note taker and it helps me pay attention on calls and listen to calls/take notes at 2X speed later on.
In addition, I'm able to listen/learn from colleagues globally and I can easily search through the library by keywords.
In addition, I'm able to listen/learn from colleagues globally and I can easily search through the library by keywords.
What do you dislike about the product?
I'd love actionable recommendations based off my usage.
What problems is the product solving and how is that benefiting you?
Rep improvement, accurate note taking, knowledge sharing (clients and internal)
Very easy to use
What do you like best about the product?
I love that Gong not only records calls but also makes call transcripts, which makes it very convenient to use when you do not want to listen to the whole call.
What do you dislike about the product?
The only thing I don't like would be, It's about 3-4 steps to get the sharable link of the call. I wish it was like 2 steps.
What problems is the product solving and how is that benefiting you?
I work in customer success, so I am meeting a lot and have to make notes after each call. Gong helps to refresh my memory of call and also its transcript feature saves a lot of time when making call notes.
Incredible service. Great Product.
What do you like best about the product?
It has helped our team grow internally as well as our sales by giving us a resource to learn from and document our fast based journey.
What do you dislike about the product?
I wish I could easily connect it to more phone calls and not just meetings.
What problems is the product solving and how is that benefiting you?
I am solving customer issues and product requirements. We are also looking at our sales approach and language what is working and what isn't. We have benefited by already making adjustments and seeing more positive responses in sales.
Incredible tools to master your conversational skills
What do you like best about the product?
Great/Useful Features: Patience calculator, talk ratio and ability to score calls
What do you dislike about the product?
Would like to see a feature where you could go back and rate a calls importance - a 5 star call could get automatically sent to team members. Would love the ability for my team and I to get an automated weekly email showing "your team's top calls of the week/month" so we have good calls to focus on.
What problems is the product solving and how is that benefiting you?
getting better at understanding my flaws over the phone, improving cadences etc.
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