Gong
Gong.ioExternal reviews
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Gong is a game changer when it comes to understanding what makes or breaks a call.
What do you like best about the product?
The stats it provides. As a sales leader, I don't need to listen to every second of every call to be able to provide quality coaching and feedback for my team. The analytics make it easy to provide actionable goals to work towards. It also allows you to identify hiring success metrics for individuals that are more likely to succeed in the role.
What do you dislike about the product?
There isn't much to say here, my only comment is (and I totally understand why this is) around the amount of times you have to log back in due to inactivity. I get that for for security reasons, you have to authenticate each time you're inactive for awhile, but it can be a bit annoying to pause, go to a meeting, come back, try to press play, only to have to login all over again.
What problems is the product solving and how is that benefiting you?
Understanding the why behind skill gaps for account executives. Gong gives me facts to back up my coaching and feedback, so it's no longer just my word against my accounts executives. It makes critiquing calls that much more powerful when you can fall back on to hard numbers of where the comments are coming from.
Gong also helps with reviewing deals. Their new deals module helps me get a glimpse of what activity has been happening, when the last call happened, whether there is a next step scheduled, and when we expect to close a deal. It makes it simpler to understand which deals are real, vs which ones could use some more work.
Gong also helps with reviewing deals. Their new deals module helps me get a glimpse of what activity has been happening, when the last call happened, whether there is a next step scheduled, and when we expect to close a deal. It makes it simpler to understand which deals are real, vs which ones could use some more work.
Recommendations to others considering the product:
It's not cheap, but worth every penny. The amount of time savings alone when it comes to sales coaching is going to help the software pay for itself.
Account Executive
What do you like best about the product?
Gong is an amazing tool. It gives everyone in your organization complete visibility into conversations that they may not be initially invited to. The ability to tag and grade others conversations is an easy way for you to get the proper feedback and quick responses from other parts of your organization.
What do you dislike about the product?
Nothing, Gong.io is a great tool and there is nothing I would say negative about the product.
What problems is the product solving and how is that benefiting you?
Gong.io helps our organization surface priorities around our product roadmap. Tagging others to get feedback and surface customer needs/wants. Gong.io also gives you the ability to share calls with customers and others in their organization to help reduce the amount of time you need to reiterate a specific question or feature inside of your platform.
Recommendations to others considering the product:
It will justify the costs because it will give you full visibility into your organization.
AMAZING! Must need for CSM role. YES, not just for Sales.
What do you like best about the product?
I love how the tool can enrich customer conversations. The ability to look back at past calls, take notes, and all of the reminders is fabulous! Besides Sendoso, Gong is my number 1 used tool.
What do you dislike about the product?
Personally, I would like the option to lock down a call (and maybe I can) so that not everyone can just secretly join. But above that, nothing too much.
What problems is the product solving and how is that benefiting you?
The ability to look back at past calls, notes, call highlights, coaching, ability to share calls...so many things!
Gong Review
What do you like best about the product?
I like that I can add notes to different sections of the call
What do you dislike about the product?
I hate how long calls take to upload on Gong
What problems is the product solving and how is that benefiting you?
I use Gong as a coaching tool to listen to my peers, my AEs, and my own calls
Great tool for BDR to AE
What do you like best about the product?
I love the call transcripts. It makes going back to calls and reviewing relevant moments so much easier.
What do you dislike about the product?
There isn't anything that I particularly don't like. It's a call recording tool so I use it just as that.
What problems is the product solving and how is that benefiting you?
It helps me transcribe entire conversations for my AE's to quickly review for pain points.
Solid platform
What do you like best about the product?
It's initially not super intuitive but it's a very good product with a lot of uses and functionality so it comes with the territory.
What do you dislike about the product?
Not very much to say about this. I like it overall.
What problems is the product solving and how is that benefiting you?
It helps us go back and see the conversations we have along with be able to store important calls/mettings for the future.
Senior Sales Manager
What do you like best about the product?
I lead a team of Account Executives who are earlier in their career or newer to our company. Our goal is to be the place to land, expand your skills, find success and then move to take on larger customers or pursue next career goals. Support and coaching are very important to our success and GONG allows for the team, as well as leadership, to listen, learn and observe and to have a deeper insight into the health of our deals; in a way that would not be possible through traditional coaching methods.
What do you dislike about the product?
At this time I cannot think of a downfall of using GONG. The only discrepancies I have found, is at times the call topics tagged do not always match the content during the call.
What problems is the product solving and how is that benefiting you?
We are also a growing team, and often back fill positions when individuals move up throughout the organization. GONG has changed the way we, train and ramp new employees- taking it to a whole other level! We have seen a decrease in ramp time, increase in time to value and understanding, and a huge increase in cross functional collaboration.
love gong - it makes me better and allows me to be more present with clients
What do you like best about the product?
-ease of sharing call recordings internally and externally
-call / interaction stats compared to individual/team averages - reminds me of pro athletes watching game film
-great precision with scrubbing timeline feature
-call / interaction stats compared to individual/team averages - reminds me of pro athletes watching game film
-great precision with scrubbing timeline feature
What do you dislike about the product?
nothing. love gong and would recommend it to many folks.
What problems is the product solving and how is that benefiting you?
-better note taking - > better understanding of customer challegnes/goals -> better run deal processes
- knowing Gong is running in the background empowers me to be more present on calls w customers instead of frantically trying to jot down what they are saying. Better energy on calls
- knowing Gong is running in the background empowers me to be more present on calls w customers instead of frantically trying to jot down what they are saying. Better energy on calls
Great Software - Seamless Integration with Zoom
What do you like best about the product?
Transcript is 100% accurate. Integration with Zoom makes using Gong super easy. Great value add to my daily prospect calls. Being able to include a Gong link that automatically syncs to my Zoom account is very easy and makes sure that every one of my prospect calls is recorded.
What do you dislike about the product?
Nothing yet. It has been working well for me.
What problems is the product solving and how is that benefiting you?
The main benefits I have realized is being able to review prospect calls and sometimes uncover key details I did not hear on the phone. I can then include that in my follow up correspondence.
Easy to use, intuitive and easy to search for what you need
What do you like best about the product?
User interface and user experience makes it easy to use. The mobile app also makes it accessible whenever needed and wherever you are.
What do you dislike about the product?
Sometimes things don't automatically record as expected.
What problems is the product solving and how is that benefiting you?
Training new hires and saving a call library and being able to use folders to organize call libraries.
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