Gong
Gong.ioExternal reviews
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Gong Helped Me Triple My Sales This Quarter
What do you like best about the product?
The ability to research key words from my call is an absolute game changer when dealing with sales calls. Whether it be the price you promised to a client or a specific feature request, Gong's tool allowed to go back on any of my calls and pinpoint the exact detail as well as the context of the situation.
Another fantastic tool within Gong is the ability to assess your talk ratio and other presentation based details. When I first started with Gong, I though I was allowing the client enough time to speak and fully assessing their needs, however after seeing a 75/25 talk ratio, I Quickly learned I was hogging the spotlight. Within just a month on Gong my Demo's average around a 60/40 talk ratio, which in turn has allowed to me to ask far for qualification questions, which makes the end result far easier when it comes to sales.
The third great aspect is the ability to jump into specific points of the conversation based on the keywords of the conversation. It is very helpful to know exactly the "pricing" or "onboarding" portion of the call was, and be able to quickly hop into those specific points.
Another fantastic tool within Gong is the ability to assess your talk ratio and other presentation based details. When I first started with Gong, I though I was allowing the client enough time to speak and fully assessing their needs, however after seeing a 75/25 talk ratio, I Quickly learned I was hogging the spotlight. Within just a month on Gong my Demo's average around a 60/40 talk ratio, which in turn has allowed to me to ask far for qualification questions, which makes the end result far easier when it comes to sales.
The third great aspect is the ability to jump into specific points of the conversation based on the keywords of the conversation. It is very helpful to know exactly the "pricing" or "onboarding" portion of the call was, and be able to quickly hop into those specific points.
What do you dislike about the product?
The only negative portion of the system I could imagine is the pre-recorded message at the beginning of calls (This Call is Being recorded... etc). Often times this message is very loud when my client joins the call, not a big deal, but something that I believe is an easy fix.
What problems is the product solving and how is that benefiting you?
As much as we like to trust ourselves and our memory, it is virtually impossible to remember every small detail of a call. With complicated sales calls that I deal with on a daily basis, Gong is crucial for the sales process.
In my line of work, assessing the customers needs is absolutely cruicui
In my line of work, assessing the customers needs is absolutely cruicui
Recommendations to others considering the product:
Do It
Great software for sales.
What do you like best about the product?
being able to add comments at different points of the call. It is great that I can review calls from colleagues of mine to gain tips. It keeps the work environemt competitive. It is also great to see how much data is extracted through Gonh.
What do you dislike about the product?
the only downside is the number of emails I receive from gong. The colors of the gong webpage can hurt the eyes. Sometimes the translation from voice to text can be off but it is not that big of a deal.
What problems is the product solving and how is that benefiting you?
I have had many calls where I missed things or was unable to take down notes. With gong, I am able to quickly find key points and can share them with others at my company.
It is a great tool for coaching from my bosses. When they are able to review a call and pinpoint things that are not my area of expertise and we can discuss them later makes gong an essential tool in our workflow.
It is Great how gong can be a forum for everyone at our company between all the departments like sales, marketing, quality assurance, management, international sales, customer service etc.
Gong is not simply a sales tool for us. It is a tool that helps us communicate between departments and also helps us tailor our product offering through all the data collected.
Yes gong has only been implemented for a few months now and I cannot wait to see what gong has to offer as they grow.
It is a great tool for coaching from my bosses. When they are able to review a call and pinpoint things that are not my area of expertise and we can discuss them later makes gong an essential tool in our workflow.
It is Great how gong can be a forum for everyone at our company between all the departments like sales, marketing, quality assurance, management, international sales, customer service etc.
Gong is not simply a sales tool for us. It is a tool that helps us communicate between departments and also helps us tailor our product offering through all the data collected.
Yes gong has only been implemented for a few months now and I cannot wait to see what gong has to offer as they grow.
Recommendations to others considering the product:
Get on a trial and see how it can make your day to day easier.
Great for training and account organization
What do you like best about the product?
With Gong I don't have to worry about writing down every question or concern the client has, because I know I can go back and review it, share it internally for feedback and strategy planning. It's a great tool in general for on-boarding as you don't need new hires to sit in on every call, they can listen on their commute!
What do you dislike about the product?
Transcription is never perfect but that is expected. Sometimes the recorder get's kicked off the call
What problems is the product solving and how is that benefiting you?
Overall sales strategy improvement. The analytics help self-evaluate the flow of your own calls as well as training for other colleagues. Great way to go back and reference specific things in the conversation and I love the ability to share snippets with company executives like Marketing, Product, etc. After analysis of several calls, we ended up changing our demo technique to make the call more engaging.
Recommendations to others considering the product:
I am not sure what else is out there, but I used this at two companies now and find it great as a sales enablement solution, as well as a way for leaders to evaluate sales strategy.
Very helpful in sales role with an expert team
What do you like best about the product?
You are able to share and store calls with you team
What do you dislike about the product?
The introduction bot that says "we are recording this call for training purposes"
What problems is the product solving and how is that benefiting you?
Being able to listen back on your own calls and search for calls based on topics spoken about in the call
Informative and helpful
What do you like best about the product?
Talk time analysis. It helps me develop strategies to make my demos more collaborative.
What do you dislike about the product?
I do not like the major talk point mapping. It is not accurate enough for me, but at the same time I don't really use it much.
What problems is the product solving and how is that benefiting you?
Talk time analysis. It helps me develop strategies to make my demos more collaborative. Also, it helps me review my next steps when I'm too busy to log notes right away in my CRM.
Recommendations to others considering the product:
It's a great tool to review next steps when you don't have time to take notes and it helps analyze talk time. With talk time analysis, you can see the adjustments you need to make in order to devise a good collaborative strategy for Demos. It's also a great training tool for shadowing live calls of your teammates. This way you can make sure to stay fresh and gain new ideas from other people.
My favorite tool I've used in sales
What do you like best about the product?
The mobile app has been revolutionary for me because I can now listen to reps on my way to work doing closing calls. The analytics always intrigue me as well since the data can be useful to selling.
What do you dislike about the product?
Upload times can be very inconsistent from the time I end call to the time it is in Gong ready for review. I wish I could search for any words and it could pop up the conversations. It can be a hard system to get use to with all the different analytics and UI
What problems is the product solving and how is that benefiting you?
The benefits have been huge with being able to learn from the best without getting in their way trying to shadow. I recently started the job so learning how people pitch different products and handle objections was useful.
To ensure Customer Success, customer narrative is the secret sauce to any retention data model.
What do you like best about the product?
The ability to go to specific points of customer interest or identified risk and not lose anything in written translation.
What do you dislike about the product?
When it's only used as an internal coaching tool. It's insight into the relationships we have with our customers.
What problems is the product solving and how is that benefiting you?
Internal and External assessment for diversification in our ongoing engagement for customer success.
THE #1 SOFTWARE NEEDED FOR ANY SALES REP!
What do you like best about the product?
I do not know how our team did their jobs without Gong. When hiring a new rep, ramp time is significantly faster as they can listen to demos/calls on their own time (and you never have the issue of saying 'wow I wish you were on that call, it was a good one' because its always recorded!) The analytics are really amazing for reps (we just had Gong present at our SKO on best/worst practices of the sales team - which the reps loved!). Overall it's beyond amazing.
What do you dislike about the product?
Nothing. Crazy to say a software works exactly as expected - but it does!
What problems is the product solving and how is that benefiting you?
Problems solved:
- ease of ramping new hires
- ongoing training of sales reps
- more insight/oversight into calls
Benefits:
- speed to ramp new hires
- easier way for managers to identify struggling reps and work quickly to improve
- great way for Product/Engineering to hear "asks" from prospects without have to join calls live
- allows for reps to self critique to speed improvement
- ease of ramping new hires
- ongoing training of sales reps
- more insight/oversight into calls
Benefits:
- speed to ramp new hires
- easier way for managers to identify struggling reps and work quickly to improve
- great way for Product/Engineering to hear "asks" from prospects without have to join calls live
- allows for reps to self critique to speed improvement
Recommendations to others considering the product:
BUY IT NOW! It will significantly improve your sales team!
Efficient, Thorough, Easy to Use
What do you like best about the product?
The transcript and search function. Since implementing Gong I have been able to search key phrases to go back and listen to in order to collect product feedback more effectively.
What do you dislike about the product?
I like the ability to view my team's calls, but I would like to find my calls on the home page more easily.
What problems is the product solving and how is that benefiting you?
The biggest problem Gong solves for me is sharing call content. It is so much easier to tag an agent in a section of a call, make a note, and have them go back and listen.
Recommendations to others considering the product:
Consider the benefits of having calls transcribed so you can quickly search, tag, and review to segments of calls. Make sure to read the set up emails, Gong does a great job of educating new users through this channel.
Gong Rocks
What do you like best about the product?
It transcribes your calls as well as allows you to see who has been talking more simplistically. It then allows me to focus on what messaging is working and what is not.
What do you dislike about the product?
Cost of Gong, other than that, that is it.
What problems is the product solving and how is that benefiting you?
Messaging, training more to be an avid listener.
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