Gong
Gong.ioExternal reviews
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Fast, Intuitive and Superior
What do you like best about the product?
I like that I can easily search the library of calls that my co-workers have made to find a call that I need. Once in the call, it's easy to find the specific topic I'm interested in. I also like the reviews I receive of my calls that remind me of what I need to follow up on.
What do you dislike about the product?
It's hard to come up with a dislike, but if I have to, I don't care to receive emails telling me what calls I have today. I already have them on my calendar and it's a bit redundant.
What problems is the product solving and how is that benefiting you?
When I want to send a follow-up email to my client and include the call, Gong is much quicker at providing the link than the other guy.
Recommendations to others considering the product:
Go for it!
Amazing insights for sales managers and teams
What do you like best about the product?
Gong automatically records and analyzes all sales + CS calls across the org.
What do you dislike about the product?
Does not connect to phone/skype calls...
What problems is the product solving and how is that benefiting you?
This provides amazing visibility into how the sales team works in real time, helps empower the sales team, maximize performance, drive insights to product and marketing teams, sales strategy and more
Great tool
What do you like best about the product?
Easy to use, keep innovating, calls can be shared internally and externally.
What do you dislike about the product?
I wish there were more features dedicated to customer success
What problems is the product solving and how is that benefiting you?
analyzing calls with customers
Great help for managing sales teams
What do you like best about the product?
As a former athlete, Gong is like watching game film. It can give you a great understanding of "what really happened during the call". It allows you to scale more effectively, and can improve your coaching 100x. The mobile capability is awesome. I no longer listen to sports radio during my commute - I listen to 'game film'!
What do you dislike about the product?
I can't think of anything negative to say. Sorry.
What problems is the product solving and how is that benefiting you?
Even the best sales managers can't be everywhere at once, and they can't be on every call. This allows you to rip through several calls during your commute, or on a flight. Your clarity on what is "actually happening" on the front lines improves dramatically.
Recommendations to others considering the product:
Don't wait. Do it.
Best Intelligent Recorder Tool used for effective learning purposes
What do you like best about the product?
Tells users how much of the talking is done by individuals
What do you dislike about the product?
Transcribing feature can be better enhanced especially listening to different types of accent
What problems is the product solving and how is that benefiting you?
Being able to relay certain bits and pieces of information easily. 10-20 hours saved each week from having to repeat the same information again and again
AMAZING - literally a game changer
What do you like best about the product?
The ability to understand how long you were talking for without and interuption from customer and things of that nature. It does a great job of tracking bad habits and provides plenty of insights for us to use and measure against.
What do you dislike about the product?
Does not sync up to zoom very well. Very hard to gain customer intelligence on these types of calls. It could filter calls more automated by length type etc. It comes with preset recommendations like length of time to talk etc. These will be different for different industries
What problems is the product solving and how is that benefiting you?
We are solving the problems of reps coaching themselves and getting better at their roles. In our roles managers time is too valuable to listen to every single call. We need a platform that allows reps to coach themselves.
Easy to use and insightful guidance
What do you like best about the product?
I love how it syncs with tools like Zoom to automatically record my meetings. Videos are processed post calls within 30 minutes and I get insights right away - filler words, talk ratio, patience, etc.
What do you dislike about the product?
Sometimes there's too much guidance on the page so it's overwhelming and I'm not sure where to start looking. The video quality isn't the best and screens are sometimes blurry.
What problems is the product solving and how is that benefiting you?
I use Gong to record calls and upload them as references for my customers during implementation. The insights into my speech patterns helps me become more mindful for my future calls and understand where I can improve. Additionally, I can easily search all the calls in my organization and listen to how my colleagues manage meetings - great way to highlight best practices.
Recommendations to others considering the product:
I'm not sure who the competitors are in this space but I definitely find Gong helpful.
Great Tool for Teams
What do you like best about the product?
I like that my team and I can collaborate on key metrics with little prep work from management to produce call outlines. I also like how many tools gong has in terms of recording, sharing, archiving, highlighting, etc. These tools allow us to work hand in hand with our team members to virtually dissect a call and find a path to improvement which is simply not possible without Gong software.
What do you dislike about the product?
I don't like how all team members have access to the entire team's calls within the dashboard. It would be much more beneficial to have a permissions setting which allows for certain team members to have access to other calls. This can create tension amongst management as to control who is listening to who on calls. When reviewing our dislikes we are happy to say the benefits outway the drawbacks of the software tenfold and we are otherwise very satisfied with the interface and intelligence.
What problems is the product solving and how is that benefiting you?
We solve many problems with Gong but mostly when calls take a turn or what phrasing works better than others. We also see tone changes affecting call outcomes with Gong. Problem-solving with Gong is tremendously simple as you are able to pinpoint a call's turning point and develop a fluid working strategy for improvement within your teams.
Recommendations to others considering the product:
Training on what Gong is is crucial. It is important your staff understands the intricacies of Gongs AI. Be prepared to see some brutal truths about your strategy, Gong does a tremendous job of breaking down talking points and organizing data to be easily digestible for teams and management. I would also recommend a strategy for clients to understand they are being recorded. Otherwise, you run into a situation where a client never knows they are being recorded through the software and opens the firm up to liability. A small caveat but an important one to realize.
Sales training on another level
What do you like best about the product?
The ability to listen to my team's calls is invaluable. I've used a lot of call recording software in the past and none of them compare. Transcribing calls and the ability to search by keyword is just one example of how easy this tool is to use VS spending hours listening to calls for the exact content you want to hear.
What do you dislike about the product?
It seems a bit intrusive - but that has nothing to do with the product.
What problems is the product solving and how is that benefiting you?
Sales training
Talk tracks
Listening to what top performers are saying
Talk tracks
Listening to what top performers are saying
Great way to get feedback and teach others
What do you like best about the product?
Having the ability to have the call broken down to key parts and highlight important parts of the call
What do you dislike about the product?
Transcribing can be improved. We work with a lot of English second language speakers and it can be confusing to read.
What problems is the product solving and how is that benefiting you?
I've learned from my colleagues how to better talk about our product and handle objections. I also like sharing my calls with my supervisor for feedback and congratulations.
Recommendations to others considering the product:
Just use it. It makes everyone better. Just don't let your team think you're using it as a big brother tool. Its should remain an instructional tool.
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