Gong
Gong.ioExternal reviews
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Great Stuff
What do you like best about the product?
I love being able to allow my team to review their calls and work on sales improvements independent of our training. I also like the daily email functionality to allow quick feedback on calls to our team memebers
What do you dislike about the product?
Occasionally will not log the language correctly, and with trackers it can be hard to tune in what we need. It is a little clunky to get the statistics tuned in for what we are using it for.
What problems is the product solving and how is that benefiting you?
Allowing access to call data for training without me having to provide it everytime! Better sales training and accountability. We also have been able to use it for compliance purposes, tracking how the conversations go and if there are any red flags that pop up from calls.
Recommendations to others considering the product:
Take the time to understand how it will help your team. There are a lot of great features and you need to get a good sample of how it will be able to help your organization specifically. It will be benificial to go through the sample tours with a lot of people around so they can ask questions that you may miss or from a different perspective. Also take the time to get the trackers right so the data you receive can be useful for your team!
My secret secretary
What do you like best about the product?
The transcription of my calls and tagging of topics is extremely helpful for going back and reviewing prior meetings before the next call with a client. I take great notes myself, but there's usually more I can glean by taking a look back at Gong. If I didn't have the recordings and transcripts, I'd be a lot less effective, especially towards the end of the sales cycle
What do you dislike about the product?
Transcription in Spanish is weak - I focus on international accounts, and I would say Gong only picks up 50% of the conversation.
What problems is the product solving and how is that benefiting you?
Keeping track of every detail discussed in each call. Gong serves as my secretary of sorts - which I rely on when filling in notes in Salesforce and preparing for follow up calls or involving a Sales Engineer.
Recommendations to others considering the product:
The coaching tips (percentage of time speaking, interactivity, etc) are interesting, but I haven't found them to be very useful. I would back up the recommendations with more content and resources for improving your sales style.
Gong helps me quickly find and share information from any call I have ever had.
What do you like best about the product?
AI capability to search keywords, names, etc to find relevant calls
What do you dislike about the product?
the call to script does not always work that well.
What problems is the product solving and how is that benefiting you?
Never missing insights. Easily finding relevant information from past calls that I cannot recall.
Recommendations to others considering the product:
none
Quick and easy access to EVERYONE'S calls
What do you like best about the product?
Being able to listen to my colleague's calls and learn from them.
What do you dislike about the product?
Not as helpful when your first getting started, there's not a ton of data to go off of for the first 6 months when working with a small team.
What problems is the product solving and how is that benefiting you?
Perfecting our demos - allowing SDRs to never miss a call they've scheduled (even if they can't attend live). AE's are having better calls. SDRs are realizing who our perfect buyer is, etc.
Awesome Tool That Has Helped Me Be Successful!
What do you like best about the product?
Ease of use, slick UI, highlights from call - keywords, most frequently used, timing of calls and talk time relative to other attendees. All this helps with each step in the sales process! Transcripts are amazing as well!
What do you dislike about the product?
I dislike is the announcement of gong recording at the beginning. It could be timed better or something visible rather than only audio - Perhaps having this in the meeting details on that first screen in the conference? (would need integration into Zoom/Webex etc. if messaging is coming from Gong.io). I'd also like for there to be more of a personal dashboard as my landing page so that I am able to see my frequently used works, talk time and overall breakdown of calls without having to go to a separate tab. The home page just shows meetings currently, and I don't really rely on this tool to click into meetings.. I use the Search function for that. Finally, there is a yellow pulsating launcher (I think it's WalkMe based on element inspection) that appears when you click into a call and it covers the left of the search bar at the top of the page. This is poor UX and needs to be shifted over. Similarly, the reminder modals/"take a tour" modals are unnecessary for users that are consistently logging into the tool. It's frustrating as there is no option to just close it forever. I either have to take the tour or be reminded later (these are likely also WalkMe shoutouts). These pieces are not necessary for me as I am an avid user of many types of technology that would rather figure things out as needed. Most sales reps using gong are in the same boat of being users of SaaS tools, so I don't think these features drive adoption - in fact, they become a little off-putting and don't 100% fit with your native UX/UI.
What problems is the product solving and how is that benefiting you?
This is the best tools I've used as a sales person. It helped me improve my conversation, and also showcases where I was missing the mark. Now my cycles are faster and I can even review my teammates calls to see what else can help me in mine. The ability to have a transcript makes it impossible for me to NOT have all the info and customers/prospects love it as they also like to reference back to technical calls.
Recommendations to others considering the product:
Start with your sales org as this is where you will see the most impact. However, this took is helpful for success and support teams as post sale needs to have some visibility into what occurred in the buying cycle. Gong eliminates the need for repetition and multiple hand-off meetings or knowledge transfer meetings as it has everything logged and stored. In short, using this tool can equate to a faster time to success.
A necessary tool to increase transparency across your organization and increase your skillset
What do you like best about the product?
Gong has a variety of features to help you evaluate your calls, rather than just keeping a simple recording of it. The stats it tracks and the metrics it gathers relative to your colleagues along with what they recommend adds a great feedback layer within the tool itself. The ability to easily tag a user and see the other conversations colleagues are having with customers is invaluable and has added a new level of transparency for our company.
There's also a tracking element where you can identify certain words or phrases to aggregate different themes in your calls. You can also use words like "follow-up" that would be mentioned in a call to trigger a reminder email to you to remember to follow up with whoever you were speaking to.
There's also a tracking element where you can identify certain words or phrases to aggregate different themes in your calls. You can also use words like "follow-up" that would be mentioned in a call to trigger a reminder email to you to remember to follow up with whoever you were speaking to.
What do you dislike about the product?
Gong does rely on automated transcription to capture themes and that does affect how it measures the various stats it captures. While it's mostly helpful it can definitely be improved. The overall style can also be improved to look more professional. I'm not sure why there are kids with test tubes on the website.
What problems is the product solving and how is that benefiting you?
Gong gives everyone insight into what our customers are saying. It has helped our sales teams coach employees to improve their interactions and it has helped our product team to easily monitor customer feedback. Overall, transparency has increased as it has further integrated various teams of our company.
Recommendations to others considering the product:
Integrate it with your conference calling software and give access to everyone across your org to further enhance cross-team collaboration
Gong is a life saver
What do you like best about the product?
Pretty much everything but mainly how it breaks down calls into my main topics so I can quickly look back and see what we talked about, whether it be pricing, integrations, etc. I also like that Gong has an app so I can listen in my car or on the go.
What do you dislike about the product?
Nothing yet, it meets every one of my standards
What problems is the product solving and how is that benefiting you?
I take 5-10 demos a day, usually back to back. By the time I have a moment to write follow up emails, I have completely forgotten about what we talked about 3 hours ago. Gong gives me the ability to look back into the call and easily pick out the information I need.
Recommendations to others considering the product:
I highly recommend Gong for many reasons. One to be able to have all your calls digitally in one place that you can always look back at. It is also amazing for call intelligence, whether you want to break down call metrics or directly go to the point in the call where you are looking for specific information.
Gong is awesome, it has truly helped us improve our calls
What do you like best about the product?
Being able to easily leave comments throughout the call
What do you dislike about the product?
Sometimes too many email notifications daily
What problems is the product solving and how is that benefiting you?
We are able to give real call coaching by utilizing Gong and it has helped our customer success managers with the beat feature
I have been using Gong for 3 years and will not be able to work without it
What do you like best about the product?
I no longer have to take notes. I can be fully engaged in the conversation. It allows me to hold prospects accountable to exactly what they say and better prepare for closing calls. As someone who has bad handwriting, being able to record my calls has allowed me to have much more detailed notes on my opportunities in my pipeline. I am able to better engage with follow up calls.
Gong also allows you to search for keywords. You can look across the organization and find calls that are similar to yours to help with similar objection handling.
I also like how they blog about results. Always a very good read.
Gong also allows you to search for keywords. You can look across the organization and find calls that are similar to yours to help with similar objection handling.
I also like how they blog about results. Always a very good read.
What do you dislike about the product?
I dislike how my voice sounds. The voice to text also could be more accurate. Most of the time you can get an idea of what was said, but it would be very helpful if this translation was completely accurate.
What problems is the product solving and how is that benefiting you?
My follow up calls are much more informed for a consultative sale. It is also helpful for new hires. They do not have to coordinate around trainings to listen to reps calls. They can listen on their own time. You can speed up the call and listen to more calls in less time.
Recommendations to others considering the product:
I can't live without it. You won't be able to soon. I use it on every call every day. It makes you better. I highly recommend getting this for your sales team.
The Perfect Application
What do you like best about the product?
It is intuitive, fully functional, and still 100% user-friendly. I could train my mom on how to use Gong in about 30 minutes, which says a LOT for the product itself.
What do you dislike about the product?
There isn't a thing I dislike about Gong. It's easy to use, robust, and a very helpful tool.
What problems is the product solving and how is that benefiting you?
We use it to fill in the gaps in the handoff from Sales to Customer Success.
Recommendations to others considering the product:
Take the time to learn how all of the tools and features work - they are ALL useful!
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