Gong
Gong.ioExternal reviews
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Gong is great!
What do you like best about the product?
Love the ability to playback calls and only focus on certain speakers, topics, or even keywords. Also love the ability to splice or edit certain portions of the call recording to easily share with colleagues or customers.
What do you dislike about the product?
This is very minor, and could be due to my own error, but I've experienced a couple of instances where my calls where not directly recorded and uploading from my own computer takes a very long time.
What problems is the product solving and how is that benefiting you?
Not having to take notes in the moment while on a call, ability to easily share and comment internally with my team and manager (for review purposes) , also editing portions to share with product team (for relevant customer feedback) and the ability to share calls with customers.
Best tool for an inexperienced sales rep
What do you like best about the product?
I am fairly new to the tech sales game and being able to get specific feedback on what is going on in my calls is invaluable. It helps with coaching and focusing on areas that are needing improvement, all by looking at the roadmap that gong provides. It helps understand that there are certain actions you can talk within a sales conversation that gives you better information that allows for a more tailored pitch and the reduction of objection that could surface.
What do you dislike about the product?
There is SO much stuff that it can get a tad overwhelming at times when using it on your own and not under the guidance of a manager. You can get lost in the functionality, but that can be solved by having Gong training sessions for all users within the organization.
What problems is the product solving and how is that benefiting you?
Talk ratio, weak language, deeper question asking, not asking closed-ended questions, seeing how AVG talk time correlates to close rates. It has shown me personally that patience is something I need to practice on calls. By not talking, the prospect fills the empty space with more information that they give up voluntarily and that gives me more nuggets to go off of and pitch just that much better.
Recommendations to others considering the product:
it will make your reps better. Period.
Leveraging Gong for Sales Training
What do you like best about the product?
When onboarding new Account Manager there are a variety of features that we leverage; call library, in call coaching but one thing that i really like is the score card. We have created a Discovery Call rubric that we use to demonstrate good, better and best when it come to completing a Discovery Call. The ability to then use the questions from the rubric in the score card in Gong allows us to give specific measurement and feedback throughout a call that aligns with our training.
What do you dislike about the product?
I wish that when you shared a snippet from a call it was just the snippet and not the entire call with the snippet highlighted.
What problems is the product solving and how is that benefiting you?
Onboarding, sales certifications- create a library of calls for reps to review, leverage a score card and in call coaching for development and feedback- measurement = higher quality calls and increased conversions
Product info- ability to hear directly from the customer their product feedback and requests with out being translated- send the call directly to the product team- measurement = deeper understanding of client needs
Customer stories- nice to share "winning" calls and company compliments with the larger company- measurement = company engagement- feel like they are connected to the company values
Product info- ability to hear directly from the customer their product feedback and requests with out being translated- send the call directly to the product team- measurement = deeper understanding of client needs
Customer stories- nice to share "winning" calls and company compliments with the larger company- measurement = company engagement- feel like they are connected to the company values
Best Phone Transcribing System
What do you like best about the product?
that it turns the calls into scripts so there is no need to listen to the whole call just to find the part you need. Also you can speed up the conversation or you can listen to just one persons side of the conversation.
What do you dislike about the product?
nothing actually the platform was well thought out. although the way you search for a company or a user could be more efficient.
What problems is the product solving and how is that benefiting you?
listening to your own calls and others to learn how to improve your overall interactions with customers. also, you are able to better learn the product and different sales pitches from other reps calls.
Recommendations to others considering the product:
The more you use it the more you see how amazing and easy to use it is and how it can better support your company's needs.
Awesome tool
What do you like best about the product?
Transcripts help me understand prospects
What do you dislike about the product?
Nothing. It is a great product and helpful for everyone
What problems is the product solving and how is that benefiting you?
Reviewing past calls that I forgot
Recommendations to others considering the product:
Do it!!! It rules
Easiest way to see the FULL picture of what has happened in a deal!
What do you like best about the product?
I like how easy it is to navigate to an account and see ALL communication that has taken place with a customer... AND being able to click in to each activity to see the content and/or recording. This makes it incredibly easy to help teammates and also allows you to go back and confirm things from previous conversations with prospects.
What do you dislike about the product?
I think it is the best software for what it is doing so I would be splitting hairs. If I had to say one thing I supposed it would be that I would like the 'Snippet Sharing' of a call to be slightly easier.
What problems is the product solving and how is that benefiting you?
We use Gong to continually improve how we speak to our prospects and customers. We use it to help balance our talk times. We use it to coach on eliminating filler words. We use it to coach against bringing up negative impact topics before the customer/prospect.
Recommendations to others considering the product:
I believe it is the best call recording software on the market.
Kick ass sales trainer
What do you like best about the product?
Insights and sharing posibilities, even with external
What do you dislike about the product?
I think the overview site of an account could be better and it can't analyze any of my German calls..
What problems is the product solving and how is that benefiting you?
Understanding that I should let the prospect speak more
Recommendations to others considering the product:
Just go for it
One word, AMAZING!
What do you like best about the product?
The Talk ratio clarifies how long the Prospect and the Rep spoke for, Helps a lot in an outbound environment - You can use that feature to coach your team on bringing down the Rep talk ratio and getting the Prospect to talk more. This has helped me immensely in coaching my team - I have lots of material before i conduct feedback sessions with Reps.
What do you dislike about the product?
Honestly, there's nothing to dislike. There's too much you can do with this.
What problems is the product solving and how is that benefiting you?
No need for a quality team - Get transcripts of conversations with just a click - Majorly helped us in coaching the reps since you've got an analysis of everything that happened on a certain call. Help me evaluate reps - Post comments on how they performed on a said call - I've been able to talk to my reps about lowering down their talk ratio and letting the Prospects speak more.
It has also helped in terms of keeping the Reps in check, The Reps have been making sure to do as much as they can to keep their score good on Gong, based on the quality guidelines set by the company, which has immensely helping us in hitting our monthly quotas.
It has also helped in terms of keeping the Reps in check, The Reps have been making sure to do as much as they can to keep their score good on Gong, based on the quality guidelines set by the company, which has immensely helping us in hitting our monthly quotas.
Recommendations to others considering the product:
If you're in a call centre environment, Tracking the quality of Reps - Downloading transcripts - Agent coaching - Helps in conducting feedback sessions with Reps - It's a must have for any sales and customer service environment.
This tool raises the bar to a whole new level!
What do you like best about the product?
I am not sure how sales teams operated before! With Gong we have total visibility into the sales process, the conversations that are happening, product feedback being given, the opportunities for training, and overall customer experience. I cannot imagine doing my job without it now!
What do you dislike about the product?
The secure settings making the sessions time out so frequently.
What problems is the product solving and how is that benefiting you?
We had limited visibility into the conversations that Sellers were having prior to Gong. With it, we have been able to accelerate our understanding of accounts, and ultimately close more business. Additionally, our support, professional services, and implementation teams love it because they can now hear first hand from what was said in the sales motion.
A software that not only I love but so do my prospects!
What do you like best about the product?
I love how I can share my calls with the prospects after. It allows people who aren't able to make the call feel involved in the process and in the loop before we meet again. Great tool for internal use as well, I have my managers listen to my calls and give feedback weekly. Lastly, it tells you your strengths and weaknesses which everyone needs to know in order to improve and reach their end goal.
What do you dislike about the product?
To be honest, there really isn't anything I don't like, they continue to add, grow, and listen to their customer base.
What problems is the product solving and how is that benefiting you?
As a newer rep I'm solving most problems with Gong. Knowing when I'm talking too much or too little, knowing what questions get the best responses, and most importantly what filler words I need to be aware of.
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