Gong
Gong.ioExternal reviews
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Never had a better tool!
What do you like best about the product?
I really like being able to easily access our teams trackers. It helps guide our product roadmap, find key drivers towards conversions, and help coach our reps through any hiccups or objections they may encounter. Since we implemented Gong we have been better able to pinpoint the pain points of both our customers and prospects.
What do you dislike about the product?
I dislike that it was a little hard to navigate when we first implemented. It takes a but of time to determine what trackers to add and which key words we want to identify. Having someone to help us better navigate the system and improve our instance is beneficial. This will likely be resolved as we finish both manager and user trainings.
What problems is the product solving and how is that benefiting you?
Mostly coaching and product feature identification. Our sales and customer success teams are asked on a pretty regular basis "how often are you hearing {blank}?" Before Gong it was always a guess, but after Gong we are able to pinpoint more exact metrics around this question.
From a coaching standpoint we have been better able to identify where our reps need to improve on within a conversation and where they are doing really well. We are also using gong to identify which competitors we come against the most often. There are many similar, but not as robust solutions as ours on the market so it is important for us to identify those quickly so we can coach our reps on how best to navigate those tough discussions.
Since our BDR team is still fairly young, most of them have limited experience in navigating tough cold call and disco call conversations. Gong makes it easy for us to implement and enforce a cold call and disco call frame work. Most of our reps have had a lot of success going back to listen to their own calls to determine what they could have done differently.
From a coaching standpoint we have been better able to identify where our reps need to improve on within a conversation and where they are doing really well. We are also using gong to identify which competitors we come against the most often. There are many similar, but not as robust solutions as ours on the market so it is important for us to identify those quickly so we can coach our reps on how best to navigate those tough discussions.
Since our BDR team is still fairly young, most of them have limited experience in navigating tough cold call and disco call conversations. Gong makes it easy for us to implement and enforce a cold call and disco call frame work. Most of our reps have had a lot of success going back to listen to their own calls to determine what they could have done differently.
Recommendations to others considering the product:
Set up your trackers ASAP. Don't wait, this will help to analyze any calls you already have recorded within other tools (like zoom, outreach, salesloft, etc.) This will help show an immediate ROI within your organization.
SDR
What do you like best about the product?
Easily and fast listen back features, rating function and easy tracking of calls
What do you dislike about the product?
Nothing in particular but I have noticed a couple of my calls were not logged :(
What problems is the product solving and how is that benefiting you?
send instant feedback on call to agents. Agents use feedback to improve call performance.
Recommendations to others considering the product:
User friendly, fast responses and streamlined for all our call needs
Love it, room to expand
What do you like best about the product?
I am a huge promoter. I listen back to every customer call. I’ve learned how much room for improvement I have in listening. I use the transcript tool often. I love the speed adjuster to listen quicker. Like the analytics. Would love to see more analytics
What do you dislike about the product?
More analytics would be a very nice to have
What problems is the product solving and how is that benefiting you?
Details. I’m learning to pay attention to them!
Recommendations to others considering the product:
Use it. It is great.
Best in class sales call and recording platform
What do you like best about the product?
Super intuitive, easy to navigate, love the coaching and best practices. Also really appreciate the transcripts and the way it delineates and highlights the topics throughout a conversation - surprisingly accurate!
What do you dislike about the product?
Sometimes the search functionality when looking for calls is misleading or not intuitive.
What problems is the product solving and how is that benefiting you?
Sales call recordings, sales call coaching, allows geographically dispersed sales orgs to see, hear, and apply tactics used by other reps. Managers can use for support and coaching. Reps can use for call playback, reviews, and coaching.
Gong has been an amazing asset for me as an AE, especially during the on-boarding phase.
What do you like best about the product?
I love that I'm able to go back and listen to calls from more tenured and successful reps. I'm able to hear what they are saying and doing which allows me to level up and learn from the best. I'm a HUGE fan of Gong and absolutely love using the software.
What do you dislike about the product?
The one thing I'm not a huge fan of currently is not being able to listen to other reps calls without the call being forwarded to me. This is more of an internal thing versus an issue with Gong. Other than that, there really isn't a whole lot I dislike.
What problems is the product solving and how is that benefiting you?
Gong is helping me capture the conversation and with machine learning, it's analyzing the data and showing me where I can improve with certain parts of the sales process during meetings. I've been able to dramatically cut back on filler words being used which I rarely noticed before using Gong.
Recommendations to others considering the product:
If you do not have a tool in place or if you looking, I highly recommend using Gong. Not only is the technology amazing, but their people are also amazing as well. Make sure to check out their blog for all things sales as well as their YouTube channel. They truly do practice what they preach.
A Sales Team's Dream!
What do you like best about the product?
Being able to go back and listen to all of my sales calls as an AE is invaluable but I especially love the ability to access a transcript of the conversation. I can quickly search the transcript in real time to find what I need. The topic breakdown of calls is very helpful as well. I also utilize the trim feature on calls when sending to prospects. Not sure how I ever functioned without Gong!
What do you dislike about the product?
Language processing of course is never perfect. Also, I wish when you linked to the call, it pulled in a better graphic as a thumbnail. Also, with Zoom, if you leave the room, Gong doesn't come back in.
What problems is the product solving and how is that benefiting you?
We use it to review calls with prospects and customers. We also use it for training, sharing internally and externally and see how conversational we are making demos. I am able to go back and make sure I am asking the right questions and not making assumptions with prospects' replies. Sometimes in the moment, I miss things that I pick up on the Gong recordings afterwards.
Recommendations to others considering the product:
If you are looking for a top notch call recording software, this is the software for you. It will make a difference with your sales team and internal professional development!
Super effective for sales enablement and training
What do you like best about the product?
I love how I can use Gong to amplify all of my sales enablement and training initiatives especially on the continuous learning front and after sales people have gone through the basic onboarding
What do you dislike about the product?
Perhaps the inability to adjust privacy setting per recording is a feature that I would love to see in the product's roadmap.
What problems is the product solving and how is that benefiting you?
Faster ramp for salespeople
Amazingly valuable tool for our team!
What do you like best about the product?
Gong's ability to not only record a call but screen capture the video (webcam) and screen sharing are what makes it such a valuable tool. Gong will also separate out speakers and provide valuable analytics on who spoke for how long if it was too much or too little, etc... You can also accelerate or slow down the playback or the recording and search the conversation using keywords. Gong will also give you action items from the conversation.
What do you dislike about the product?
Although Gong does send out notifications for upcoming calls and call summaries, I wish it would also send action items from the call rather than having to go back in and review the call to get these. I sometimes have back to back calls where I can't take accurate notes and be able to have a call summary with those action items would great.
What problems is the product solving and how is that benefiting you?
Our previous recording solution was integrated with Zoom and had basic functionality. Gong allows our team to quickly share calls and insights with colleagues and customers. The ability to also centralize all our calls means we're not constantly searching for downloaded calls.
Recommendations to others considering the product:
Do your homework and due diligence but you'll likely find that Gong is a solid and well-rounded contender to other solutions in the marketplace.
It's great
What do you like best about the product?
the transcript. You can cut and paste it into SFDC.
What do you dislike about the product?
launching an on-the-fly call could be a little easier
What problems is the product solving and how is that benefiting you?
You can focus on the customer versus taking notes the whole time.
Recommendations to others considering the product:
It's great!
Gong is amazing, and timely! I love that I can read a transcript! TIME SAVER!
What do you like best about the product?
I love the Transcripts! Action Items! Gong is amazing, and timely! I love that I can read a transcript! TIME SAVER!
What do you dislike about the product?
Too many email notifications, I don't really need to know when a call is ready to be reviewed
What problems is the product solving and how is that benefiting you?
Not Applicable
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