Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
I love how easy it is to navigate and user friendly.
What do you dislike about the product?
Nothing really. Everything is great. :)
What problems is the product solving and how is that benefiting you?
My customers usually have feedback about what was said, what they thought they heard. Its easy to go back and verify what the actual conversation was.
Great product
What do you like best about the product?
I love having an actual record of the call, both audio and transcript. Helps you immensely when referring back to the substance of the conversation.
What do you dislike about the product?
The topic tagging is ok, but can always get better.
What problems is the product solving and how is that benefiting you?
Biggest solve is that it reduces the need for notes -- also eliminates after-the-fact misinterpretations of what was said.
Recommendations to others considering the product:
If you're looking for an audio recording system for customer calls, it's really great.
Great product with invaluable insights
What do you like best about the product?
I love that gong transcribes the call and highlights important points throughout the meeting with key words for followup, etc. Relieves all the stress of note taking as I can always go back and review.
What do you dislike about the product?
I wish it was better integrated with our Salesforce and automatically added the call link.
What problems is the product solving and how is that benefiting you?
No need to take notes, great call coaching without requiring my manager to review, and can always share a followup with the prospect or add the call link to the record in Salesforce.
Recommendations to others considering the product:
Do it - will save you a ton of time taking notes and make managers lives easier by being able to easily coach and listen to calls without asking for updates.
Combat the he-said she-said.... with what was actually said
What do you like best about the product?
Gong not only records our customer interactions, but provides useful aggregates that summarizes trends, achievements, and opportunities for our sales and customer success teams. As a marketer, I know exactly when and where in the sales process I need to jump in to offer more enablement for my team. It also helps us better manage sales pipeline by understanding buying sentiment and next steps.
What do you dislike about the product?
I love everything about Gong! The only downside is convincing your entire company to use it - it requires a cultural shift and that takes time. Once everyone buys-in, it's a breeze!
What problems is the product solving and how is that benefiting you?
We are better understanding our customer's pain points through first-hand accounts of what it is that they need. By understanding sales and customer success interactions, we can develop a standardized strategy that improves our overall customer experience.
great successful tool
What do you like best about the product?
listening back to calls is great and useful
What do you dislike about the product?
lots to read for the transcription when listening back
What problems is the product solving and how is that benefiting you?
sometimes it doesn't come into the meeting to record it
Gong is a great product! Very helpful!
What do you like best about the product?
Gong is great at recognizing the subject matter.
What do you dislike about the product?
Sometimes it take a while to load calls.
What problems is the product solving and how is that benefiting you?
How I discover and growing my confidence!
Recommendations to others considering the product:
Get the mobile app! It’s so easy
Honestly one of the most impressive pieces of software I've ever seen
What do you like best about the product?
This thing is a godsend. To be able to quickly identify where particular competitors, pain points, objections, etc come up in calls feels like magic. I also like how you can eavesdrop on a live call without joining it to listen to the rep for future coaching.
What do you dislike about the product?
There were a few snags in getting the Gong bot to not join internal only meetings, but otherwise it was pretty painless to setup.
What problems is the product solving and how is that benefiting you?
We want to know what objections and use cases come up without having to rely on every SDR, AE and TM to keep accurate notes. We also want a way to coach without having to listen in on every call.
Recommendations to others considering the product:
After reviewing both Chorus.ai and Gong, it was clear Gong was the winner. In fact, it didn't even feel close...
GONG has been a game changer!
What do you like best about the product?
Gong doesn't just record calls for you and your team to review. It takes it to a whole new level by providing helpful insights into aspects like talk ratio, interactivity, and patience.
What do you dislike about the product?
Nothing at this time. It is a highly intuitive and well thought out product.
What problems is the product solving and how is that benefiting you?
In the start-up environment, we are often still learning what our best practices are. Gong allows us to track our closed-won deals from initial outreach to close and everything in between.
Recommendations to others considering the product:
Make the jump, Gong will absolutely pay for itself in the long run.
Gong has been a great tool for my sales development
What do you like best about the product?
The fact that I can go in and listen to the top performers calls to train myself and learn more about how to be successful. I also like the ability to listen back on my own calls to learn from my mistakes.
What do you dislike about the product?
Honestly, I don't have any complaints up till this point. It has helped me a lot in my development as I transitioned from a BDR to an AE.
What problems is the product solving and how is that benefiting you?
I've realized that I need to be more assertive in agenda and take control of the conversation more frequently and consistently.
Recommendations to others considering the product:
If you're looking for a tool to help you develop personally, or to help develop your entire sales / revenue team I can't think of a tool that is more valuable. It gives you the ability to analyze your top performers and understand the things that are repeatable and coachable. It helps teach people that are new to the roll, and it allows you to "study film" of those that are top performers, and those that struggle. This helps you train everyone and create best practices.
Awesome and practical
What do you like best about the product?
Calls are converted to script, makes it easier to search by keywords instead of having to read the entire call.
What do you dislike about the product?
that I have to type the phone number including the parenthesis, otherwise it doesn't show you the call
What problems is the product solving and how is that benefiting you?
our clients deny agreeing to things, with these recordings we keep proof if things were said or not.
Recommendations to others considering the product:
explore all the features that gong includes, it's the greatest call tracker system I've used.
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