Gong
Gong.ioExternal reviews
6,518 reviews
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Review yourself, track your team trends
What do you like best about the product?
The best thing about Gong is being able to listen back on my own calls. Yes, my manager can listen in too, but I find self-reflection super important in sales. In order to learn, I have to have fast, exact feedback. I like to look at where and what I did in a sales call that can be improved.
What do you dislike about the product?
I dislike when Gong isn't on one of my calls. We've become so reliant on it - when we have an issue with calendar syncing it's tragic.
What problems is the product solving and how is that benefiting you?
Gong helps us Always Be Improving (a company value).
The best of the best!!
What do you like best about the product?
Incredible user experience. Easy to use and ridiculously powerful technology.
What do you dislike about the product?
The main log in page looks super confusing with children and a dog with science flasks. Looks like it’s an elementary school program and discounts how impressive the system really is. Don’t be fooled.
What problems is the product solving and how is that benefiting you?
Perfecting my sales skills more and more everyday.
Speeds up my note taking by copy and pasting the transcribed call into my SalesForce notes.
Speeds up my note taking by copy and pasting the transcribed call into my SalesForce notes.
Recommendations to others considering the product:
None
Great for feedback!
What do you like best about the product?
I love using Gong because it records my Zoom conference calls. I can go back and review my call to remember how the conversation went, or critique myself for better delivery on my next call.
What do you dislike about the product?
There is nothing I dislike. I would appreciate a connection with Google Hangouts.
What problems is the product solving and how is that benefiting you?
As an SDR, I am also able to review my AEs and CS teams calls to have an extensive understanding of our product at Mixmax at my own pace. I do not have to rely on shadowing calls in person or moving around my work schedule to do so. I feel confident I can advance with this type of access to conversations.
Recommendations to others considering the product:
This is a great product for your team! Also when you are trying to advance in your role, Gong is great for learning the product. It helps for reviewing and shadowing at each persons own pace.
Gong review
What do you like best about the product?
I like the ability for reviewing the calls, remember exactly what was said and the right context. Good to check if you would buy what you are selling!
What do you dislike about the product?
Sometimes calls in Gong are not sync with the correct time they happen.
What problems is the product solving and how is that benefiting you?
I use Gong as a live document of what was said and agreed on a call, and also review customer feedback on Demos. Very useful to keep this kind of memory.
Great tool for call reviews
What do you like best about the product?
It's really easy to use. I'm able to use it on my phone, which means I can listen to recorded calls on my commute. Love the transcription feature, as well as being able to search for specific calls easily by using search terms. I can also listen in while calls are being conducted live without interrupting the participants.
What do you dislike about the product?
Nothing. Everything works the way it should.
What problems is the product solving and how is that benefiting you?
- Getting feedback on my calls: my manager is able to give me feedback by commenting on a specific part
- Learning by listening to other recorded calls
- Learning by listening to other recorded calls
Recommendations to others considering the product:
Great tool if you're interested in investing in your sales team.
Great tool for meetings
What do you like best about the product?
Really helpful to be able to refer back to a meeting to listen to the tone and specifics that were discussed
What do you dislike about the product?
Have not found anything so far that I don't like
What problems is the product solving and how is that benefiting you?
Not sure exactly why our team purchased but we are able to understand how successful calls sound and are able to coach reps to enable better conversations
Love being able to Monitor my Teams Calls
What do you like best about the product?
I love the ability to see both my SDRs call and my Account Executives demos on Gong. I am able to review their work and help them and coach them on things that I feel that they can improve on.
What do you dislike about the product?
I would love to be able to filter calls based on objections that SDRs and AEs get. For example, if I were able to search by all objections to search demos and see how my team is responding.
What problems is the product solving and how is that benefiting you?
I have been able to hear my teams calls and coach them... Its like watching game film for a sports team and I am able to make adjustments on what they could improve and compliment them on what they are doing well.
Great way to track your progress
What do you like best about the product?
Gong is super easy to use, and it's a great way to go back and hear particular things you are looking for during a call as it tracks every word close to flawlessly.
What do you dislike about the product?
As time goes on I'd like for Gong to be able to disregard the background noise as it can disrupt the flow
What problems is the product solving and how is that benefiting you?
I like being able to know exactly at what point I said something so that I can easily go back to it
Recommendations to others considering the product:
Great way to stay organized and work on the way you communicate efficiently with others.
Only a single detail missing - mobile
What do you like best about the product?
I love having the transcripts and recordings of the vast majority of my meetings available for me, my manager, and my team to review. Not only does it enable a more effective feedback loop for training, but it helps me identify future questions, problems in my deals, and a more objective sense of what went well and how to improve. I've thoroughly enjoyed using Gong and it's definitely a tool I will continue to recommend wherever I work. It integrates well with our other applications and seems to constantly push for further improvement of the tool and what we need it to do. Additionally, it seems the ML/AI transcription is constantly improving.
What do you dislike about the product?
I just wish I could replicate the same experience with direct cell calls or face-to-face meetings. Only having this capability with my web meetings leads me to have more of those than is necessarily optimal.
What problems is the product solving and how is that benefiting you?
Constant improvement, deal review, better forecasting, and improved deal velocity have all been benefits of post-call review, better pre-call prep, and ongoing training.
Recommendations to others considering the product:
I think that without a doubt, Gong is the best option in the space. We evaluated multiple vendors as a team and Gong was the clear leader. Its ease-of-use, reliability, and adoption across the team has been phenomenal. If we had to go back and choose again, it would be Gong.io 10/10. It's been a pleasure to work with their team and to use their products. The only thing I'd like to see in the future is the availability of tracking non-conference calls.
I love this tool
What do you like best about the product?
It can be so hard to capture everything from a meeting. Instead of writing down every note from the meeting, I can stay present and realize Gong is capturing everything for me.
What do you dislike about the product?
The only downside is the time it takes to upload calls.
What problems is the product solving and how is that benefiting you?
Ability to capture everything from a call. Consistent feedback from my calls. Ability to listen and analyze the call for keyphrases I should be including.
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