Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is my choice
What do you like best about the product?
I love the easy to navigate call Library and the metrics included in each call. The AI generated call summary is also helpful. Compared to a few other Logos that offer similar products, I've found myself preferring Gong each time I've used a competitor's product.
The integrations to other systems is also a big plus!
The integrations to other systems is also a big plus!
What do you dislike about the product?
Can't think of anything major at the moment.
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on the conversation at hand and not get bogged down taking notes. It's helpful to review other peoples' calls to learn
Top tool for the core use cases its solves
What do you like best about the product?
Easy to setup and start using. Has a high ceiling for advanced use cases. Intergrates well with most popular tools.
What do you dislike about the product?
If used for just the core use cases (recording calls & coaching) its a very expensive solution. Requires a decent amount of effort from you to activate all the features and utilize them properly, thus gaining increase value/roi. Customer Support is there but only if you ask the right questions and get connected to the right people.
What problems is the product solving and how is that benefiting you?
Gathers up transcripts, summaries, key topics and next steps for calls. Allows us to track if certain sales methodoligies are touched on during calls (MEDDPICC). Creates an easy to use all in one Sales Coaching tool.
Gong is the only way to go
What do you like best about the product?
Our team started using Gong with just the sales team and now the whole CS team utilizes Gong. I love that we can share sections of a call with clients, it lets us know when the call was viewed etc.
We also use the # feature in Gong - so we can easily track things like #clientrequests or specific integrations that keep coming up.
We use Gong to organize calls by client, so when we handoff (From Sales to IMP or from IMP to CS) we can quickly review calls and transcripts.
Personally, I also love just sharing a single link with clients instead of having to share a link + password so they can review our calls together. (Like with Zoom) Plus I can assign an expiration date to access to the call and am notified if/when the call is reviewed by a client.
I also love the AI-generated summary so if I don't have time to listen to the full call or want to make sure I'm listening to the right one before watching, then I can know after reading a paragraph!
Lately, I've been loving the new interaction stat feature to improve personal call performance.
We also use the # feature in Gong - so we can easily track things like #clientrequests or specific integrations that keep coming up.
We use Gong to organize calls by client, so when we handoff (From Sales to IMP or from IMP to CS) we can quickly review calls and transcripts.
Personally, I also love just sharing a single link with clients instead of having to share a link + password so they can review our calls together. (Like with Zoom) Plus I can assign an expiration date to access to the call and am notified if/when the call is reviewed by a client.
I also love the AI-generated summary so if I don't have time to listen to the full call or want to make sure I'm listening to the right one before watching, then I can know after reading a paragraph!
Lately, I've been loving the new interaction stat feature to improve personal call performance.
What do you dislike about the product?
It can be a bit expensive to grant seats to everyone on the team. I didn't have full access to Gong for several months and still have a limited access version.
What problems is the product solving and how is that benefiting you?
Call summary, call access, call insights.
Great tool for anyone in a Sales Role.
What do you like best about the product?
I use Gong multiple times a day. Being able to look at all my calls and get a brief synopsis of the conversation helps me review all talking points so I do not miss any critical follow ups.
What do you dislike about the product?
Gong has so many options sometime it is hard to find the easiest way to search information
What problems is the product solving and how is that benefiting you?
The AI insight used during my sales calls helps me track my cadence and guage questions and talking percentages between myself and my accounts.
Great software for SDRs
What do you like best about the product?
-Great for reviewing cold calls
-Amazing for recapping demos
-Easy to filter and track what you are looking for
-Frequently use it
-Amazing for recapping demos
-Easy to filter and track what you are looking for
-Frequently use it
What do you dislike about the product?
-I feel like I don't know how to use all of it's capabilities
What problems is the product solving and how is that benefiting you?
It's helping me to analyze calls and demos.
AI-Powered Insights That Transform Sales Calls
What do you like best about the product?
I use Gong for all of our call recordings and it provides incredible insight from our sales calls. The AI features are really powerful, much stronger than Outreach's Kaia product. Gong makes it easy to search for keywords, ask questions, and get valuable summaries of calls, which helps in drafting follow-up emails and planning the best next steps. It's also great for coaching and team development by easily searching for things said during calls. The initial setup was pretty quick and easy.
What do you dislike about the product?
Sometimes the phone calls from Outreach don't carry over into Gong very well. It would also be nice to be able to see some valuable info from each account/deal directly in Salesforce without having to go into Gong.
What problems is the product solving and how is that benefiting you?
I use Gong for call recordings, gaining insights from sales calls. It saves time by searching call content, aids coaching, allows AI inquiries about calls or deals, and helps close more deals.
Gong- Ringing It Home for Sales
What do you like best about the product?
I get the best analytics in the quickest way that makes sense for me as a seller. As a seller who has used many coaching and analytic tools, this is the best one. I like how I can see my talk time, the customers, interruptions, pauses, talk ratios and more importantly keywords. Another favorite aspect is the reminders it can automatically send. Gong is easy to integrate with my sales tools, calendar and implementing in my workflow.
What do you dislike about the product?
Nothing as Gong is a well-rounded tool that really makes me feel empowered as a seller.
What problems is the product solving and how is that benefiting you?
Reminders and close to real-time analytics for my performance as a seller.
Precise and functional
What do you like best about the product?
The annalytical part is very precise, it's easy to use and very intuitive
What do you dislike about the product?
That I cannot download the recordings and the expiring date is maxed at 730 days
What problems is the product solving and how is that benefiting you?
To review the speech and how the meeting went, it takes notes and is integrated with AI making allowing to ask questions to it
Seamless
What do you like best about the product?
No note taking, I can focus on the conversation, gong does the work and then review later and get detailed notes. I can also share the conversation with other participants which is extremely helpful.
What do you dislike about the product?
Transcript misses some details, but now I am being nit picky.
What problems is the product solving and how is that benefiting you?
I think to moniter sales calls, determine what information is most helpful and also bring all sales staff in line so we are sharing common messages and using common terms.
Gong Review
What do you like best about the product?
Gong is a useful platform to validate call recordings and the legitimacy of certain calls.
What do you dislike about the product?
None that I can think of. So far it's working well in our account.
What problems is the product solving and how is that benefiting you?
To listen to call recordings in case we need to validate calls. It's useful when it comes to checking quality scores.
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