Gong
Gong.ioExternal reviews
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Better Transcript
What do you like best about the product?
i like the fast avaialbility of the recordings
What do you dislike about the product?
The transcript could be better. the spelling and accuracy of the words.
What problems is the product solving and how is that benefiting you?
it solves the availability of recording that can be used for auditing.
Highlight the corrections and missed opportunities of Q.A results
What do you like best about the product?
easy access and audio conversations are translated into writing.
What do you dislike about the product?
that you need to explore and click somwhere without instructions or icon to click on to check the questionaires on your Q>A
What problems is the product solving and how is that benefiting you?
to review some important conversation with previous caller and to improve myself on the corrective actions on how to work better and be better.
Gong helps a lot in analyzing calls and getting missed information during the call
What do you like best about the product?
Transcriptions, you can review a call even without audio.
What do you dislike about the product?
might take a while to be able to learn all the features availiable within the app
What problems is the product solving and how is that benefiting you?
Missed information during calls specially if the call takes too long and there is too much information to take note of.
Reviewing of the call makes easy with gong being user friendly
What do you like best about the product?
Easier to review the calls, it is easier to view the parameters
What do you dislike about the product?
additional fields on the search button would make it easier to track the previous call
What problems is the product solving and how is that benefiting you?
It is easy to see the parameters if you have a dispute
Almost perfect
What do you like best about the product?
It provides easy access to any part of your call with color coding indicators.
What do you dislike about the product?
Trancrift seems inaccurate but I am sure this is due to different accesnt per advisor.
What problems is the product solving and how is that benefiting you?
It provides easy access to each and every part of the call
Rooms for Improvement
What do you like best about the product?
Recordings are avaialble after 10-15 mins
What do you dislike about the product?
Transcript. Sometimes it doesn't match what was said.
What problems is the product solving and how is that benefiting you?
Access to calls that I can review. Getting the more accurate details from clients.
Excellent Product and Continues to get Better
What do you like best about the product?
I like the transcripts, % of time per speaker, and overview of next steps
What do you dislike about the product?
In the search, there is more than jut the call and sometimes finding a call can take more clicks than it needs to
What problems is the product solving and how is that benefiting you?
It helps keep track of next steps and allows for coaching
Helpful tool for onboarding
What do you like best about the product?
Gong is very helpful at giving new employees a comfortable space to learn about the company.
What do you dislike about the product?
The user interface of Gong can be a little unapproachable at first glance to new users.
What problems is the product solving and how is that benefiting you?
Gong helped me get caught up to speed with question I have about company information, allowing me to be a better employee.
Gong offer the most number of possible interactions
What do you like best about the product?
Better transcription and plenty of interaction options
What do you dislike about the product?
I can't say of any, to be honest. Maybe colour customization? haha
What problems is the product solving and how is that benefiting you?
It allows for easier interaction review with lots of controls avialable for team and management
Fair solution. Comparable to Substrata / Chorus. Nice.
What do you like best about the product?
It's a feature-rich product. It connects to most of the popular salestech solutions out there.
What do you dislike about the product?
Not as insightful or deep as Substrata or Chorus, but definitely worth considering
What problems is the product solving and how is that benefiting you?
Sales interaction analytics mostly.
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